Business Etiquettes

27th August 2011

Contents

Business Etiquettes

Basics
Exchange Business Cards Self-introduction Business Letters Visiting Clients

Exchange Business Cards

Business EtiquettesBasics

1 to 1 exchange Please put the cards in places such as jackets pockets that are convenient for taking out. Hold the card with both hands, pass to the opponents in a way that characters are readable to the opponent. Meanwhile introduce the Companys name, department and your full name by saying: . Order on exchanging cards Exchange the card from high to low position. One with lower position should pass on the card initiatively. When attending with your supervisor, exchange your card after the supervisor.
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Business EtiquettesBasics

Exchange Business Cards

1to1Exchange (Continued) When both parties pass the cards, hold your card in the right hand, pass it to the opponent while receiving his/her card with the left hand. When the opponent received your card, hold his/her card with both hands immediately. Confirm the pronunciation of the opponents name

1 to N Exchange
In cases when multiple cards are received during the meeting, put them on the table to reflect the opponents seating orders. Pay attention to place the cards according to professional rankings when put them in the card case, put the highest ranking on the top.

Self-Introduction
The importance of self-introduction

Business EtiquettesBasics

A confident self-introduction can make very good first impression. If this strikes your boss and client, work will be carried on smoothly so on. Method of Self-Introduction Stand up and make salutation Speak out of your full name Make a brief self-introduction with your experiences and advantages, also mention your disadvantage as improving field passively. Show your interest and enthusiasm on works during the conversation At the end, speak politely to express respect and seek for long-term co-operation such as .

Business Letters
E-mails

Business Etiquettes Basics

Choose the subject title which can mostly reflect the content of the e-mail
Put the opponents respectable title at the beginning of the text Put your full name at the end of the text Do not use cartoon icons such as: m(_ _)m (@@)!! Each sentence should contain around 30 characters, pay attention on changing lines when the content is too long. Confirm with the opponent whether the software of the attachments are applicable in his/her computer.

Visiting Clients

Business Etiquettes - Applications

Arrival Time Arrive late or too early are not suitable for business etiquettes. Arrive 5 -10 minutes prior to the appointment time, leave sometime for setting up your hair and dress. Must contact the opponent in case late arrival is predicted. Greeting When the opponent enters the meeting room, stand up immediately by saying : . If it is the first meeting, exchange the cards firstly. Take the seat upon the suggestion from the opponent.

Quiz

Question
You exchanged business cards with the visiting client. You felt it was rude to stare on the card, but werent sure how to pronounce the name, so you took the card without making any

actions. Is this an applicable treatment?

A. It is all fine. B. Confirm with the opponents on unknown characters. C. Quietly confirm the names with the introducer. D. Do self research after returning to the office.
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Explanation
The correct answer is B. Confirm with the opponents on unknown characters. Business cards are used for confirming each others identifications, hence it is fine to make detailed observations. Please confirm with the card owner on the spot in case the pronunciation of the opponents name is unknown. It would be rude to mispronounce the opponents name after the exchange of the business card.

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Question
You are exchanging business cards with the client over the dining table. Because you have already taken the seat, so you sit still and exchange the cards with the opponent over the table. Is this an applicable treatment? A. It is fine as a dining scene. B. Stand up on the spot to exchange. C. Stand up and go around the table to the clients side to exchange. D. Wait for the opponent to walk over to exchange.
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Explanation
The correct answer is C. Stand up and go around the table to the clients side to exchange.

Stand up when exchanging business cards, do not across objects such as a table, maintaining face to face exchange is the principle rule. Please express your apologies if above expectations cannot be met based on location or certain circumstances.

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