WEEK 2 - HTR 841

LEADERSHIP TYPES
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AGENDA
1. Introduce course
2. Review next two weeks course expectations
3. Introduce Flip the Fair concept
4. Activity points – what are they and how do I get them?
5. What goes in my portfolio?
6. Get to know you assignment.
7. Why is research important?
8. Why are decisions integral?
9. Plan for the next two weeks
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COURSE MATERIALS
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GRADES BREAKDOWN
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FLIP THE FAIR

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PORTFOLIO
• The portfolio should contain (minimum one double spaced page)
• Case synopsis
• Class discussion synopsis
• Responses to professors queries
• Class reflection
• Individual thoughts on case
• What you learned from the case and how you could incorporate these lessons into your future.

• Can be done in point form.

• There is no need to cite the cases or class notes
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WHY IS RESEARCH IMPORTANT?

• You are the front desk supervisor at a hotel. You are told that one of your team is
to be fired because they were falsifying reports. Your teammate comes up to you
and says that they need to you help them save their job. They just thought that
the reports were unimportant and that it was no big deal. They learned their
lesson and will not do it again?
• Do you go to your bosses and plead their case?
• If the boss told you that they could stay but if they did it again you would be fired too, would you still
stand up for them?
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WHY ARE DECISIONS INTEGRAL?

• Your co-worker comes to you saying that they are up for a new job but need a reference.
You know that this person stretches the truth a lot and often has other people do their work
for them. Are you willing to be their reference?
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CLASS ONE PORTFOLIO

• In your portfolio answer the following,
• How would you answer the scenario presented earlier in class?
• What ideas did you not necessarily consider when first thinking about the scenarios?
• How is leadership and integrity linked?
THOUGHT LEADERSHIP
EVOLUTION OF THOUGHT ON
LEADERSHIP
RECOGNIZING LEADERSHIP STYLES
KONSTANTIN KOROTOV
Leadership Styles
Litwin & Stringer (1971)
1. Directive
2. Visionary
3. Participative
4. Coaching
5. Pacesetting
6. Affiliative
DIRECTIVE LEADERSHIP
VISIONARY LEADERSHIP
PARTICIPATIVE LEADERSHIP
COACHING
PACESETTING
AFFILIATIVE
WHICH
LEADERSHIP STYLE
TO CHOOSE?
 THREE CASES
• For each of the three cases below, note
1. Define the issue for each case.
2. Which leadership style do you believe that would be the most effective in addressing the
issues.
 What actions would you take in this situation adopting this leadership style.
 Why do you feel that particular leadership style would be the most appropriate. What are the
pros and cons for adopting your chosen style.
 • You are a recently promoted housekeeping manager.
You have been told that your housekeeping team has
consistently not met productivity standards. Your
boss has informed you that you have a month to
CASE ONE address the lack of productivity.
• You meet with the staff and morale is low (even could
be described as toxic) and many of the housekeeping
team have been on the job for years.
 • You are the leader of a front line team. Most of you
team are still in high school or year one or two of
university. You are noticing that you are getting a lot
of last minute sick call-ins from more and more of
CASE TWO your staff often leaving your scheduled working team
understaffed. You notice the motivation of your team
to do a good job is waning. People really are not
starting to care about their work.
 • You have heard from your leadership that layoffs are
upcoming but have been told not to share that
information to the team. Knowing what is coming
you have been quietly on the job market. One of your
CASE THREE team has ‘heard’ that you are actively searching for a
new position and the rumour has made it all around
your team. They are all wondering, why you are on
the market and getting very nervous.
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PORTFOLIO
• The portfolio should contain (minimum one double spaced page)
• Case synopsis
• Class discussion synopsis
• Responses to professors queries
• Class reflection
• Individual thoughts on case
• What you learned from the case and how you could incorporate these lessons into your future.

• Can be done in point form.

• There is no need to cite the cases or class notes
 PORTFOLIO WEEK TWO
REQUIREMENTS
• In this weeks’ portfolio please include,
1. Your responses to the three case studies
2. Class discussion synopsis
3. Class reflection
• Individual thoughts on case
• What you learned from the case and how you could incorporate these lessons into your future.

• Can be done in point form.

• There is no need to cite the cases or class notes
SIMON SINEK

Answer the following questions:

1. What is the difference in leadership for
Noah in the Four Seasons versus Caesars'
example?
2. Why is empathy important for
understanding populations you may not
understand?
3. According to Mr. Sinek why is maximizing
shareholder value an outdated concept?
4. What is the difference between a finite and
infinite player?
 NEXT WEEK!
• After Class Today
• Complete the Simon Sinek class assignment.
• Complete the week two portfolio submission
• Remember the portfolio as a whole is not due until March 22 nd
• Read two cases and complete the associated quizzes
• Historic Lund Resort at Kla ah men: Building Sales and Hiring Appropriate Management – Quiz 2 &
• Thomas Cook Group: Do Insiders or Outsiders Make Better CEOs – Quiz 3
• Next week class will begin at 8:45 am.
• Come prepared to discuss the two cases.
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WAYNE CONTACT INFO

• Wayne W. Smith Ph.D., Professor
• Ted Rogers School of Hospitality and Tourism Management
Toronto Metropolitan University
• (formerly known as Ryerson University)

• Cell/Text 647.514.4150 (please identify yourself if you text)

• Email Wayne.Smith@TorontoMU.ca
• Morse Code .-. . .- .-.. .-.. -.-- ..--.. / -.-- --- ..- / .-.. --- --- -.- . -.. / ..- .--. / - .... . / -- --- .-. ... . / -.-. --- -.. . ..--..

• Address 55 Dundas St W, Toronto, ON M5G 2C3

• TRSM Office Number 3-054