Welcome to NSG 1500:

Caring Communication
Teri Dyck, MN, RN
Week 1
Course Canvas Navigation
Introduction
Outline

Course Guide

Assignments
One more thing….
March 13 (1800-
1930)
Evening panel:
multicultural
communication
Please save this date. More
information to come
 Why do you think
we need a whole
course about
communication?
Either facilitates relationships or
creates barriers
“
Caring, assertive, responsible
communication: What are your
”
strengths?
Use your strengths to provide
client centered care
How intelligent is your emotional intelligence?
Personal Competence Social Competence
 Social Awareness
 Self Awareness
 Empathy
 Recognize emotions
 Positive regard
 Know strengths and limits
 Organizational awareness
 Sense of self worth
(decisions)
 Self Management  Relationship Management
 Emotional control
 Influence
 Honest and trustworthy
 Developing others
 Adaptable, stress management
 Inspirational
 Motivation
 Conflict management
 Optimistic
 Collaboration
 Initiative
Concept of Caring
 Three words to describe
Caring?
1-2-3
caring are……….
 Caring is the essence of nursing

 To what extent to you agree or disagree with

this statement?

We have the power to influence how clients

feel

Recall: CNA Code

of Ethics.
 Caring is a moral imperative What does it say
about caring?
 What does it mean to care?
 A commitment: a chosen response
 More than ‘doing’ tasks; it is a connection
 A focus on the relationship, rather than the disease process (patient
centered)
 The intention to care is not always perceived in the way it was
intended

Care for others as they would

wish to be cared for (moving
from gold to platinum)
What does the client perceive to be important?
How will
I know?

What effect is our caring action having?

Adjust our actions according to changing needs

Provide care vs
Caring for
Getting warmer….Getting colder
How can you demonstrate warmth? How will others know
that you care?
 Do you care for
yourself and show
yourself respect, care,
and warmth?

What about
you??
Do you care enough
for yourself to
enable you to care
for others?
 Respect: honoring a person’s worth
 Accept another person’s ideas, feelings, and experiences
 Accepting them for what they are, in this moment This is a
 Recognize that they are more than their symptoms deliberate process
and is necessary
 Maintaining a person’s dignity for building
 Valued relationships

 Clients more likely to ask questions and share their wishes because they
feel important and worthwhile

Warmth + Respect = Unconditional positive regard

Attitude is important; but, it is not enough
Check your behavior and communication (verbally and nonverbally)

Let’s watch dignity

and respect (12:19)
Reflect on (Dis)respect
Respect for colleagues

 But, I’m a student, does this apply to me?

What is more powerful in influencing your

behavior than your desire to be respectful?
Let’s Recap

 How can you use respect while working with the

older adult when you venture out to your practice
areas in a few weeks?
 Introductions: Building Rapport
 Who are you and what is your role
 My name is ____________ and I am a first year, bachelor of
nursing student. I will be caring for you, today. How do you
prefer to be addressed?
 Be clear that you will protect confidentiality

Respect means acknowledging others’ needs to be

attended to, understood, and helped within the limits
of nurses’ abilities and time
 Rapport
 Use a formal approach until you get to know the client
 ‘Chit-chat’ can help break the ice and increase comfort
 Routine questions and conversations can assist to ease into a
relationship
 Allow the client to share their story, in their time, using their own
words
 Avoid interruptions
 Recognize that this is a collaboration (a partnership)
 Validate information
 Be an interested learner
 Ask permission and explain necessity prior to any assessments
Genuine vs Non-genuine
What does this mean and why is it important?
 Genuineness
 Self-confidence
 When it is strong, we have courage to reveal our true
selves. Authenticity also increases self-confidence

 Perception of others Watch 5 Habits

of People who
 When feeling vulnerable to rejection, we are tempted
are Truly
to say what we think they want to hear. Genuine (5:32)

 Environmental influences
 Group setting, time factor
Empathy
“there is nothing so accepting as having others verbally
acknowledge that they understand our feelings” (Arnold and
Boggs, 2024, p. 93)
 Hear emotional and factual content
 is the ability to emotionally and cognitively understand another
person's reality, to accurately perceive unspoken feelings, and to
communicate this understanding to the other person. Empathy is
expressed when you seek to explore the perspective of another
person.

Shift from thinking

to feeling: Understanding
Listen carefully and
awareness of their about the
put ourselves in
experience (shared experience just
their place
moment of shared
meaning)

How can we demonstrate empathy?

 Suggestions for Facilitating Empathy

What is the difference between

 Actively listen; true presence
empathy and sympathy?
 Sitting in silence
 Observe behaviours that express the clients' point of view.
 Do self-checks, often for stereotypes or judgements
 Offer accurate verbal reflection; ask for validation
 Give yourself time to think about what the client has said before
responding or before asking the next question
 Mirror the client’s level of energy and language
 Be authentic in your responses True caring is
essential
(genuine)
 Activity

 Let’s demonstrate some empathy (it creates a sense of acceptance in

our clients)

accuracy,
Compassion = specificity,
Understanding the client’s Watch The Most
emotions and perceiving
naturalness,
Inspirational
them accurately. warmth, and
Video: Empathy
genuineness
(4:35)
 Trust: the foundation of relationships
 Clients must feel comfortable to share their needs, enabling the
nurse to complete an accurate assessment
 Trust develops based on experiences
 Honesty is essential
 Respect
 Caring
 Provide time to answer
 Confidentiality
 Congruence
 Provide information
 Consistency
 Follow through with commitments