Business Case Study

INDUSTRY AND ITS TYPES

It is the particular sector of the economy that involves the production and

provision of goods and services .

It can be categorized into three types based on their economic activities

• Primary industry

• Secondary industry

• Tertiary industry
PROCESS OF THE PRODUCT IN MANUFACTURING COMPANY
 PROCESS OF THE MANUFACTURING COMPANY

PROCUREMENT DEPARTMENT

• This department is responsible for purchasing and managing the supply of goods including
components, raw materials and equipment needed for the company .

• They get the requirements details from the supplier to the company .

PRODUCTION AND MANUFACTURING DEPARTMENT:

• This department is responsible for the transformation of raw materials or components

into finished products through various manufacturing processes.

• They oversee the assembly line operations to ensure vehicles are manufactured
efficiently and according to quality standards.
QUALITY ASSURANCE AND TESTING DEPARTMENT

• This department is responsible for ensuring that products or services meet specified
quality standards and customer requirements.

• They Conduct tests and experiments to identify potential defects or weaknesses of the
product.

WARE HOUSE DEPARTMENT

• This department is responsible for the storage and distribution of goods .

• They Manage stock details to both the production and manufacturing department as well
as the sales department.
SALES AND MARKETTING DEPARTMENT

• This department Identity's the potential customers and reach out to them to promote
products.

• They Analyze market trends and competitor activities to develop marketing strategies.

SUPPORT AND SERVICES DEPARTMENT

• They provide various types of support and services to customers, dealerships, and other
stakeholders throughout the lifecycle of products.

• They ensure the customer satisfaction, enhancing product reliability, and maintaining
relationships with dealers and service providers.
Tata Motors

• Tata motors is the automotive manufacturing company which falls under the secondary

industry sector.

• They involved in designing and the production of wide range of vehicles including the

passenger car or commercial vehicles such as the buss , trucks and defense vehicles.

• It also engages in related activities such as research and development, component

manufacturing, and vehicle Financing and aftermarket services.

• They generates their major source of income from the sale of vehicles, and other

automotive products, vehicle financing, insurance, and aftermarket services

• The Company also raises funds through the sale of investment.

• Approximately 64% of the company's revenue originates from the Jaguar and Land Rover

segments .Land Rover, along with Jaguar Cars, was bought by Tata Motors from Ford in

2008.

• Raw materials and components needed for vehicle manufacturing are one of the biggest

expenses for Tata Motors, as they are for the majority of manufacturers.

• This covers costs for the steel, aluminum, plastic, electronics, and other materials required in

the manufacture of automobiles.

• Furthermore, the corporation acquire substantial costs associated with labor, marketing, R&D,

and distribution.
 DEPARTMENTS OF INDUSTRY

Tata Motors has numerous departments covering various aspects of its operations.

Some of the possible departments within Tata Motors may include:

1. Research and development department

2. Design and engineering department

3. Production and manufacturing department

4. Quality assurance department

5. Sales and marketing department

6. Supply chain management department

7. Finance and accounting department

8. HR and personal department

9. Aftersales department

10. Information technology department

11. Legal compliance department

12. Corporate communication and public relation department

13. Corporate communication and Business department

• Research and Development (R&D)

 Research Engineer : They are responsible for conducting scientific research, experiments,

and investigations to develop new technologies, products, or processes.

 Development Engineer: They find research findings and concepts into material products,

systems, or processes.

 Project Manager: They are responsible for setting project goals, allocating resources,

managing budgets, and ensuring that projects are delivered on time and within scope.

 Prototype Specialist: They are specialize in the fabrication, assembly, and testing of

prototypes and proof-of-concept models

 Testing Engineer: They implement, and analyzing tests to evaluate the performance,

reliability, and safety of products or systems.

 Innovation Strategist: They identify emerging trends, technologies, and market opportunities
• Design and Engineering:

 CAD/CAM Designer :

 CAM-Computer aided manufacturing

 CAD-Computer aided design

 They are responsible for the 2D or 3D design plans for the product

 Design Manager :They plan design process, managing design teams, and ensuring the

successful execution of design projects.

 Structural Engineer :They analyze the structural components and systems of product .

 Electrical Engineer :They focus on the design, development, and testing of electrical systems,

components, and devices

 Systems Engineer: They focus on the design, development, and testing of applications

software and system management tools .

• Production and Manufacturing:
 Production Supervisor: They Assigns tasks to workers and ensures that production targets
are met.
 Manufacturing Engineer: to Develop and implement manufacturing methods and procedures
 Assembly Line Worker
they Perform assembly tasks to the production specifications .Operates machinery and tools to
assemble components or products.
 Quality Control Inspector
They Inspects products and materials to ensure they meet quality standards.
Performs visual inspections, measurements, and tests on samples.
 Production Planner
They involve in Developing production schedules and plans to meet customer demand.
Communicates production schedules and priorities to production teams.
 Plant Manager
They involve in Developing and implementing strategies to achieve production targets and
objectives . Provides leadership and direction to department managers and staff.
• Quality Assurance and Testing:
 Quality Engineer
they Develop and implement quality control procedures and standards.
 Quality Assurance Analyst
They Develop and maintain quality assurance processes and procedures.
 Test Technician
they Performs testing and inspection of products to verify functionality and quality.
 Quality Inspector
They Inspects products and materials to ensure they meet quality standards and specifications.
 Failure Analysis Specialist
They Inspect products and materials to ensure they meet quality standards and specifications.
Generates reports and documentation to communicate findings and recommendations.
 Supplier Quality Engineer
They Assess and evaluates supplier performance and quality systems. Works with suppliers to
address quality issues and implement corrective actions
• Supply Chain Management:
 Supply Chain Analyst
They Analyze supply chain data and performance metrics to identify trends, patterns, and
opportunities for improvement
 Logistics Coordinator
Coordinate the movement of goods and materials through the supply chain, including
transportation, warehousing, and distribution.
 Procurement Manager
They develop sourcing strategies, manage supplier relationships to optimize cost, quality, and
delivery. to get the amount of things from supplier to company
 Inventory Planner
They develop inventory strategies, reorder points, and safety stock levels based on demand
forecasts and lead times. Plan and manage inventory levels to improve stock levels while
minimizing carrying costs and stock outs.
 Supplier Relationship Manager
They Communicate and negotiate with suppliers to address issues, resolve disputes, and
improve performance.
 Demand Planner
They Develop demand plans and production schedules to ensure that customer demand is met
while reducing excess inventory and stock outs.
What is the difference between the support an services in the industry?

CUSTOMER SUPPORT CUSTOMER SERVICES

They provide technical assistance to They reach the customers at their location
customers , can come in many forms, such to solve the technical issues faced by the
as phone calls, and emails. product.

Customer Support is Measured by Customer Service is Measured by

Efficiency Satisfaction

Helping customers install, maintain, Helping customers to resolve the product

upgrade, and dispose of the product or issues at the service location.
service

Resolving the network issue faced by the Resolving the air conditioner issues
customer
What is the difference between the quality inspector and the quality assurance analyst in the
industry?
QUALITY INSPECTOR
They focus on inspecting and evaluating
finished products, components, or
materials to ensure they meet predefined
quality standards and specifications.
They are responsible for performing visual
inspections, measurements, and tests on
samples from production batches to
identify defects, deviations.
Quality inspectors are often at the
production floor.
QUALITY ASSURANCE ANALYST
They focus on ensuring that quality
standards and processes are Stick to
throughout the entire product
development lifecycle, from design to
production.
They are responsible for developing and
implementing quality assurance
procedures, protocols, and systems to
prevent defects and improve overall
product quality.
Quality assurance analysts design and
execute quality assurance tests, audits,
and evaluations to identify weaknesses or
inefficiencies in processes and recommend
corrective actions.
What is the difference between the quality inspector in procurement team and the quality
assurance analyst in the industry?
QUALITY INSPECTOR IN PROCUREMENT
DEPARTMENT
They asses the quality of incoming
materials, components, or products
sourced from suppliers.
They are responsible for inspecting
samples of materials or products received
from suppliers to ensure they meet the
quality standards
They use inspection tools, visual
assessments, and testing methods to
evaluate the quality, condition, and
conformity of incoming materials or
products.
QUALITY INSPECTOR IN QUALITY AND
ASSURANCE DEPARTMENT
They focus ensuring that products or
services meet quality standards
throughout the production process.
They are responsible for inspecting
products received from production
department to ensure they meet the
quality standards
They may provide training and support to
production staff on quality standards,
inspection techniques, and quality control
procedures to enhance overall quality
awareness and adherence.
How is the industry classified into three types?
• The classification of industries originates from economic theory and analysis.
• This classification system is widely used in economic research, policy formulation, and
business analysis.
• It is based on the types of economic activities that involved in each sector.
• This classification provides a framework for analyzing the structure and dynamics of
economies.
• They are also used to understand the interdependencies between different sectors, and
assessing patterns of economic development .
• They provide a systematic framework for understanding, explaining, and predicting economic
behavior and outcomes in various contexts.
• They help policymakers, businesses, and individuals make informed decisions and navigate
complex economic challenges and opportunities.