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Customer Journey Map by Slidego
Customer Journey Map by Slidego
Journey
Map
Here is where this template begins
Customer Journey Map
Saturn Mars
Saturn is a massive ball Mars is a cold and icy
made mostly of hydrogen desert world. It is half the
and helium size of Earth
01 02 03 04
Venus Jupiter
Even though Venus isn't Jupiter is by far the most
the closest planet to the massive planet in the Solar
sun, it is still the hottest System
Customer Journey Map
Touchpoint Touchpoint
POSITIVE
Touchpoint Touchpoint
Touchpoint
Touchpoint
Touchpoint
Touchpoint Touchpoint
Touchpoint
Touchpoint Touchpoint
Customer Journey Map
Neptune Mercury
Neptune is the farthest Mercury is the closest
planet from the Sun and planet to the Sun. It’s a bit
01 the fourth-largest 03 larger than the Moon 05
Touchpoint Touchpoint
Touchpoint Touchpoint
Touchpoint Touchpoint
CONSIDERATI
AWARENESS ACQUISITION SERVICE LOYALTY
ON
Customer Journey Map
TOUCHPOIN Neptune is the farthest Jupiter is a gas giant and Mercury is the closest Earth is the third planet
T planet from the Sun the biggest planet to the Sun from the Sun
CUSTOMER Mars is a cold place. It’s Pluto is an icy dwarf The Moon is the fifth- It's just a little bigger
THOUGHTS full of iron oxide dust planet largest satellite than Earth's moon
OVERALL
CUSTOMER
EXPERIENC
E
IDEAS TO Mercury is the closest It's just a little bigger than Earth is the third planet Mars is a cold place. It’s full
IMPROVE planet to the Sun Earth's moon from the Sun of iron oxide dust
Customer Journey Map
Mercury is the smallest Earth is the third planet Jupiter is the biggest Saturn is a gas giant Despite being red, Mars
POSITIVE
planet and our home planet of them all and has rings is a cold place
The Moon is the fifth- Neptune is the farthest Mars is full of iron Uranus is the second Earth is the third planet
largest satellite planet oxide dust least dense planet and our home
NEGATIVE
Earth is the third planet Venus is the second Pluto is considered a Mars is full of Jupiter is the biggest
from the Sun planet from the Sun dwarf planet iron oxide dust planet of them all
Mercury is the smallest Neptune is the farthest Jupiter is the biggest Saturn is a gas giant It’s composed of
planet planet planet of them all and has rings hydrogen and helium
Customer Journey Map
1
PERFEC 4
T
GOOD
3 5
MEDIU
M
BAD
2
VERY
BAD
Neptune is the farthest Mercury is the closest Jupiter is a gas giant Saturn is composed Venus has a beautiful
STEPS planet. It’s the fourth- planet and the smallest and the biggest planet mostly of hydrogen and name and is the second
largest one of them all helium from the Sun
Customer Journey Map
Mercury is the closest Neptune is the farthest Jupiter is a gas giant and
planet and the smallest planet from the Sun the biggest
CONSIDERA ACQUISITIO
AWARENESS SERVICE LOYALTY
TION N
1 3 5
E
NEGATIVE
2 4
01 03 05
CONSIDERATIO
AWARENESS ACQUISITION SERVICE LOYALTY
N
02 04
Neptune is the Jupiter is a gas giant Venus has a beautiful
farthest planet. It’s and the biggest planet name and is the second
the fourth-largest of them all from the Sun
Customer Journey Map
AWARENESS CONSIDERATIO ACQUISITION SERVICE LOYALTY
N
PHAS
E1
PHASE
Despite being red, Mars It has a beautiful name Uranus is the seventh Venus has a beautiful Mercury is the closest
2
is actually a cold place and is the second planet planet from the Sun name and is the second planet and the smallest
from the Sun from the Sun one
PHASE
Venus has a beautiful Despite being red, Mars Earth is the third Neptune is the farthest Saturn is composed
3
name and is the second is actually a cold place planet and it harbors planet. It’s the fourth- mostly of hydrogen and
from the Sun life largest helium
PHASE
Mercury is the closest Neptune is the farthest Saturn is composed The Moon is the fifth- Despite being red, Mars
4
planet and the smallest planet. It’s the fourth- mostly of hydrogen largest satellite in the is actually a cold place
one largest and helium Solar System
Customer Journey Map
Mercury Saturn
Mercury is the closest Saturn is composed
planet and the smallest mostly of hydrogen and
one helium
01 02 03 04 05
Neptune is the farthest Mercury is the closest Jupiter is a gas giant Saturn is composed Venus has a beautiful
planet. It’s the fourth- planet and the smallest and the biggest planet mostly of hydrogen and name and is the second
largest one of them all helium from the Sun
Customer Journey Map
Jupiter is a gas giant and Uranus is mostly Despite being red, Mars is
the biggest planet in the composed of various ices, a cold place. It’s full of
Solar System like water iron oxide dust
Customer Journey Map
CONSIDERAT ACQUISITIO
AWARENESS SERVICE LOYALTY
ION N
Mercury is the closest Earth, where we live on, Saturn is composed It is the biggest planet The Moon is the fifth
planet to the Sun in the is the third planet from mostly of hydrogen and and the sixth planet largest satellite in the
Solar System the Sun helium from the Sun Solar System
Customer Journey Map
CONSIDERATIO
AWARENESS PURCHASE ONBOARDING ADVOCACY
N
ACTION
USER
Mercury is the closest Pluto is considered a Saturn is a gas giant It’s a gas giant and the The Moon is the fifth-
to the Sun dwarf planet and the ringed one biggest planet largest satellite
EVOLUT
ION
POINTS
PAIN
SOLUTI
Despite being red, Neptune is the farthest It’s the second planet
ON
E
Mercury is the Pluto is now Saturn is the Jupiter is a gas The Moon is the
closest planet to considered a dwarf ringed one. It giant and the fifth-largest
the Sun planet is unique biggest planet satellite
Customer Journey Map
01 02 03 04 05
Neptune Mercury Jupiter Saturn Venus
Neptune is the farthest Mercury is the closest Jupiter is a gas giant Saturn is composed Venus has a beautiful
planet. It’s the fourth- planet and the smallest and the biggest planet mostly of hydrogen and name and is the second
largest one of them all helium from the Sun
Customer Journey Map
CONSIDERAT ONBOARDIN
AWARENESS PURCHASE ADVOCACY
ION G
Venus is terribly Earth is the third Jupiter is the Neptune is the Despite being red,
hot, even hotter planet from the biggest planet of farthest planet Mars is a cold
than Mercury Sun them all from the Sun place
Good
Medium
Bad
Customer Journey Map
02 04
Venus has a beautiful Saturn is composed
name and is the second mostly of hydrogen and
from the Sun helium
01 03 05
Neptune is the farthest Mercury is the closest Jupiter is a gas giant
planet. It’s the fourth- planet and the smallest and the biggest planet in
largest one the Solar System
Customer Journey Map
01 02 03 04 05
Jupiter Saturn
Jupiter is a gas giant and Saturn is composed
Neptune
the biggest planet in the 0 0 mostly of hydrogen and
Solar System helium
Neptune is the farthest 3 4
planet. It’s the fourth- 0
largest
1
Mercury Venus
Mercury is the closest Venus has a beautiful
planet and the smallest 0 0 name and is the second
one from the Sun
2 5
Customer Journey Map
01 02 03 04 05
Neptune is the Mercury is the Jupiter is a gas giant
Saturn is a gas giant Venus is the second
farthest planet. It’s closest planet and and the biggest
and has several rings planet from the Sun
the fourth-largest the smallest one planet
Customer Journey Map
01 02 03 04 05
AWARENESS INTEREST PURCHASE RETENTION ADVOCACY
Neptune is the farthest Venus has a beautiful Mercury is the closest Saturn is composed Jupiter is a gas giant
planet. It’s the fourth- name and is the second planet and the smallest mostly of hydrogen and and the biggest planet in
largest from the Sun one helium the Solar System
POSITIVE
NEGATIVE
Customer Journey Map
01 03 05
NEPTUNE MERCURY JUPITER
Neptune is the farthest
planet. It’s the fourth- 02 Mercury is the closest
planet and the
04 Jupiter is a gas giant
and the biggest planet
largest VENUS smallest one SATURN of them all
CONSIDERATI
AWARENESS PURCHASE ONBOARDING ADVOCACY
ON
01 02 03 04 05
Neptune is the farthest Mercury is the closest Jupiter is a gas giant Saturn is composed Venus has a beautiful
planet. It’s the fourth- planet and the smallest and the biggest planet mostly of hydrogen and name and is the second
largest one of them all helium from the Sun
Customer Journey Map
02 04
VENUS SATURN
Venus has a beautiful Saturn is composed
name and is the second mostly of hydrogen and
from the Sun helium
01 03 05
NEPTUNE MERCURY JUPITER
Neptune is the farthest Mercury is the closest Jupiter is the biggest
planet. It’s the fourth- planet and the smallest planet in the entire Solar
largest one System
Customer Journey Map
0
1
0 04
2
0 05
3
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