KNOWLEDGE WORK

SYSTEM
DIGITALDIVAS
By the end of this presentation, we should be
able to ;
OBJECTIVES
 Define knowledge work systems (KWS)
 Give characteristics of KWS
 Give components of KWS
 Give examples of KWS
 ​State the importance of knowledge work systems
 State the challenges of knowledge work systems
KNOWLEDGE WORK
SYSTEMS.

WHAT ARE KNOWLEDGE WORK SYSTEMS?

• Knowledge work systems are information

systems that help in the creation, organization,
and dissemination of knowledge. It is designed
to help knowledge workers such as researchers
to execute task well by providing them with
tools and resources.
3
STRUCTURE OF
KNOWLEDGE WORK
SYSTEMS
 Data and
Information
Resources:

Integration
Knowledge
with External
Repositories
Systems

Security and
Knowledge
Decision
Access
Control
Work Support Tools
System

User Collaboration
Interfaces Features

Document
Management
Systems
(DMS)
CHARACTERISTICS OF KNOWLEDGE
WORK SYSTEMS
 • Decision Support: KWS often provide decision support tools to help
knowledge workers analyze information and make informed decisions.
• Collaboration: These systems facilitate collaboration among individuals
or teams, allowing them to share and contribute to knowledge creation.
• Document Management: KWS typically include features for managing
and organizing documents, making it easier for users to access relevant
information.
• Knowledge Deposits: They often incorporate deposits where
information, expertise, and best practices can be stored and retrieved.

KNOWLEDGE WORK SYSTEMS 7

COMPONENTS OF KNOWLEDGE WORK
SYSTEMS
KNOWLEDGE WORK SYSTEMS

 Data and Information Resources: This can include

databases, documents, and multimedia content to help integrate
knowledge into work.
 Knowledge Repositories: Centralized storage for
information and documents that can be easily accessed by
knowledge workers.
 Decision Support Tools: Tools such as data analysis
software, modeling tools, and visualization aids that assist in
decision-making
 Collaboration Tools: Platforms for communication, file
sharing, and collaborative work among team members. 9
EXAMPLES OF KNOWLEDGE WORK
SYSTEMS.
 KNOWLEDGE WORK SYSTEMS

Computer-aided Design System; it helps designers

digitally create 2D and 3D models of projects eg;
AutoCAD, Onshape, etc.
Virtual reality systems; these systems create computer
generated environments with scenes that appear real
making the user immersed in their surroundings. It helps
businesses visualize products or spaces without using
prototypes.
Analysis data software; it is used to examine data in
order for it to be understood and implemented in business.
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IMPORTANCE OF KNOWLEDGE WORK
SYSTEMS
KNOWLEDGE WORK SYSTEMS

Increase Productivity ;

Increase Profitability;

Improved Decision-making;

Efficient Collaboration;
13
CHALLENGES OF KNOWLEDGE
WORK SYSTEMS
KNOWLEDGE WORK SYSTEMS

 THERE IS DIFFICULTY IN THE INTEGRATION OF

KNOWLEDGE WORK SYSTEMS(KWS) INTO OTHER
INFORMATION SYSTEMS.

 REQUIREMENT OF SKILLED PERSONNEL TO OPERATE

KWS

 DIFFICULTY IN ACCESSING FILES

 IT CAN BE EXPENSIVE OPERATING AND MAINTAINING

KWS

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 PLAN FOR PRODUCT LAUNCH

PLANNING MARKETING DESIGN STRATEGY LAUNCH

Deploy strategic
Disseminate Foster holistically
Synergize scalable Coordinate e- networks with
standardized superior
e-commerce business applications compelling e-
metrics methodologies
business needs

Presentation title 16
TIMELINE

SEP 20XX NOV 20XX JAN 20XX MAR 20XX MAY 20XX

Synergize scalable Disseminate standardized Coordinate e- Foster holistically Deploy strategic

e-commerce business applications superior methodologies networks with
metrics compelling e-
business needs

17
HOW WE GET THERE

ROI NICHE MARKETS SUPPLY CHAINS

• Envision multimedia-based • Pursue scalable customer • Cultivate one-to-one

expertise and cross-media service through sustainable customer service with
growth strategies strategies robust ideas

• Visualize quality intellectual • Engage top-line web services • Maximize timely

capital with cutting-edge deliverables for real-time
deliverables schemas
• Engage worldwide
methodologies with web-
Presentationenabled
title technologies 18
SUMMARY

• At Contoso, we believe in giving 110%. By using our next-generation data architecture, we help
organizations virtually manage agile workflows. We thrive because of our market knowledge and great
team behind our product. As our CEO says, "Efficiencies will come from proactively transforming how
we do business."

Presentation title 19
THANK YOU
MIRJAM NILSSON​
MIRJAM@CONTOSO.COM
WWW.CONTOSO.COM
THANK YOU
MIRJAM NILSSON​
MIRJAM@CONTOSO.COM
WWW.CONTOSO.COM