Reflections on

Leadership in the
Hospitality
Industry
NAME:
STUDENT NUMBER:
 Outline

 Introduction
 Staff Motivation, Inspiring and Influencing People
 Leadership Ethics
 Negotiation and Conflict Resolution
 Creativity and Innovation
 Emotional Intelligence
 Introduction
 The purpose of this presentation is to assess the applicability of several
leadership topics, such as staff motivation, ethics, negotiation, creativity, and
emotional intelligence,
 Represents significance of leadership for improving customer experience,
employee engagement, operational efficiency and so on,
 Aims to evaluate their application in future career endeavors as a hospitality
leader,
 Presentation includes discussion on each leadership, personal reflections, and
a conclusion summarizing key takeaways.
 Staff Motivation, Inspiring and
Influencing People
 Supported by transformational leadership theory,
 Motivates its group members to bring significant improvements by putting
organization need ahead of their personal interests (DuBrin, 2017),
 (Equity Theory of Motivation: Focuses on two sides: the input and the outcome
employee compares his or her job’s inputs with an outcomes ratio (Al-Zawahreh,
2012),
 Ensure fairness and avoid feelings of inequity among hospitality staff members,
Staff Motivation, Inspiring and
Influencing People

 Two theories linked by their shared emphasis on promoting fairness

and empowerment within an organization,
 Personal reflection on effective leadership strategies:
a. Authenticity and Transparency
b. Empowerment and Delegation
c. Recognition and Appreciation
 Leadership Ethics

 Key ethical considerations in hospitality industry (DuBrin, 2017):

a. Pay attention to all stakeholders
b. Build community
c. Respect the individual

 Taking “Right-based Ethics” framework that demonstrates quality of

leaders where they will guarantee that the customers and staffs are
treated fairly, respectfully, and with dignity,
 Leadership Ethics

 Maintaining integrity and trust as a leader (Bennis, 2009):

a. Support through empathy
b. Trust though consistency
 Negotiation and Conflict Resolution
 Technique to Deal with negotiate and deal with conflict (goodhabitz, 2022):
a. Have right mindset
b. Keep yourself in someone else shoes
c. Active listening
d. Problem-solving approach
Negotiation and Conflict Resolution
 Application of such techniques with in hospitality teams ( "How can you use
negotiation and conflict resolution to enhance the guest experience at your hotel?", 2024)

a. Encourage open communication by providing a safe space for team members

b. Understand need and interest of other parties
c. Show empathy and understanding towards team members
d. Encourage collaboration and brainstorming to identify creative solutions

 Personal insights on navigating challenging situations diplomatically:

a. Remain calm and composed
b. Communicate effectively
c. Practice active listening
 Creativity and Innovation

 Fostering creativity and innovation in hospitality leadership (Jaiswal, 2015)

a. seek out leaders' guidance and suggestions even when they are
competent,
b. Blend staffs with executives that possess the creative problem-solving
skills to tackle challenging issues,
c. Improve employees’ self-efficacy
 Creativity and Innovation

 Strategies for encouraging innovation in industry (Daniel

Nylén, 2015):
a. identify opportunities for innovation,
b. acquire new skills both internally and externally while establishing
new digital roles to its employees,
c. Provide such environment to staffs where structure and
flexibility is balanced.
 Emotional Intelligence

 EQ is the study of feelings that includes the ideas od self awareness, self-control
and empathy says (Gloleman, 2015)
 Example of how EQ can enhance leadership effectiveness in hospitality:
Hotel manager remaining calm while guest becomes agitated, and actively
listening to guests concern, empathize guest emotion and solve the problem
 Key Learnings

 Importance of leadership skill and strategies in hospitality industry,

 Ethics that a leader must follow
 Strategy to enhance creativity and innovation in hospitality,
 Use of emotional intelligence in leadership in hospitality.
 References
 "How can you use negotiation and conflict resolution to enhance the guest experience at your hotel?". (2024).
 Al-Zawahreh, A. (2012). The Utility of Equity Theory in Enhancing .
 Bennis, W. (2009). Maintaining trust through integrity. In Public and non profit leadership.
 Daniel Nylén, J. H. (2015). Digital innovation strategy: A framework for diagnosing and improving digital
product and service innovation.
 DuBrin, A. J. (2017). Transformational leadership. Leadership: Research Findings, Practise and Skills.
 Gloleman, D. (2015). EMOTIONAL INTELLIGENCE E.Q..
 goodhabitz. (2022, aug). 5 ways to deal with conflict management in the workplace.
 Jaiswal, N. K. (2015). Transformational leadership, innovation climate, creative self-efficacy and employee
creativity: A multilevel study.w