ENGLISH FOR

TOURISM
 Assessment Course info
1. Attendance (10%)
2. Group, pair discussion (10%)
3. Group presentation (10%)
4. Mid-term test (20%)
5. Final test (50%) Ms. Vương Tuyết Kha
Contact via email: kha.vt@vlu.edu.vn
Content of the course
WEEK CONTENT
1 UNIT 1 : Arrivals

2 E-LEARNING WEEK : UNIT 3 : Tourist information services (DAY OFF)

3 UNIT 2 : A place to stay + GROUP 1 present

4 UNIT 5 : Eating out + GROUP 2 present

5 UNIT 6 : Rural tourism + GROUP 3 present

6 MID-TERM TEST

7 UNIT 7: Attractions and events + GROUP 4 present

8 UNIT 8: On tour + GROUP 5 present

9 UNIT 9: Hotel entertainment ?+ GROUP 6 present

10 E—LEARNING WEEK: UNIT 12: Checking out

Unit 8: ON TOUR
STANDARD of PERFORMANCE for a tour guide (p.72)
anecdotes body language clarity eye contact
first-aid kitgestures hazards microphone
rapport seat belts sense of humour tone
rapport (n): a friendly and harmonious
rapport relationship in which people understand each
• Establish a welcoming ____________ with the group by smiling when you greet the
group and introducing yourself and theother
driververy well in a group
body language
• Use open ________________ • Build/establish a rapport
- do not fold arms, do not keep hands in pockets
gestures
• Control hand and arm ____________ • Build/establish a relationship
-> breakon
microphone is switched
• Check that the ____________ theand
ice working and adjust it to ensure
clarity
____________
eye contact when talking to
• Make sure that you are looking at everyone and establish ____________
the group
STANDARD of PERFORMANCE for a tour guide (p.72)
anecdotes body language clarity eye contact
first-aid kitgestures hazards microphone
rapport seat belts sense of humour tone

tone
• Use voice correctly with a variety of pitch and a lively ____________
sense of humour to entertain and make the group smile
• Be enthusiastic and use your ________________
and laugh when appropriate Anecdote (n): a short amusing or interesting story
anecdotes
• Tell stories and ____________ , but try not
about to incident,
a real make them an too long
event or person
first-aid kit
seat belts on the coach, ____________
• Inform group about safety, use of ____________ , and
emergency procedures
hazards , e.g while walking and getting off the coach
• Warn group of ____________
TOUR GUIDE SPEECH SAMPLE
• Well, good morning everyone. My name is Craig Stone, and I’ll be your guide for today’s
itinerary for the tour, so everyone can enjoy
tour of Kyoto. First, I want to go over the ___________
the trip without being worried about being left behind along the way. And no one has
gotten lost so far.
• First of all, we’ll be leaving at 9:15 outside the main train station exit. That’s in thirty
board
minutes. Be sure to ___________ the bus by 9:00 sharp.
• We’ll be visiting some of the most famous historical spots in Kyoto. Our first stop will be at
the Golden Pavilion, a temple constructed
___________ in 1397. We’ll be leaving there at 10:30. You’ll
stroll
have about forty-five minutes to ___________ around the temple and its gardens.
pronounce
• Our next destination will be Ryoanji Temple. That’s always a difficult one to ___________ .
This temple is famous for its beautiful rock garden. We’ll depart from the temple at 11:45.
• Next, we’ll have lunch from 12:00 to 12:45.
brief
• In the afternoon, we’ll be making a ___________ stop at Heian Jingu Shrine, which
commemorate the 1,100th anniversary of the founding
was constructed in 1895 to ______________
of the city of Kyoto.
• After that, we’ll head downtown and stop in Gion. Many people asked me about
different traditional shopping areas, and this is a place we don’t want to miss. You’ll
have about an hour to look around, and I’m sure you’ll enjoy the atmosphere of the
entire area. The shops, the homes, and the restaurants. A very traditional flavor of
Kyoto. We’ll be leaving Gion at 2:30.
residence
• Finally, we’ll visit Nijojo Castle, which was the ___________ of the first Tokugawa
Shogun. You’ll have about an hour to tour the castle, and we’ll meet at the bus at 4:00.
• Any questions?
GROUP WORK: HCM panoramic tour
Explaining safety
Tour Guide
• Please keep your seatbelts fastened at all times.
• As a safety precaution, please stand behind the yellow line.
• For your own safety, we ask that you refrain from putting your arms out the window.
• Please do not feed the animals.
• Please remain seated until we come to a full stop.
• Please stay with your group at all times.
• Please keep to the sidewalk.
• I do not recommend swimming here. The water is very rough.
• We suggest only carrying small amounts of cash.
• These rules are for your own comfort and safety.
Explaining rules
Tour Guide
• You are strictly forbidden from taking photographs inside the museum (if required)
• Please stay on the marked path.
• I'm sure this goes unsaid, but remember to place all trash in the garbage bins.
• Please pay attention to the time. We don't want to keep the driver waiting.
• The bus will be leaving at 5:00 pm sharp.
• You'll have some free time to look around after lunch.
• Please meet back here in one hour.
 Showing Places of Interest
In front of you is... If you look up you will notice...
On your right/left you will see... In a few minutes we'll be passing...
Up ahead... We are now coming up to...
Off to the north... You may have noticed...
Look to the east... Take a good look at...
As we turn the corner here, you will see... Keep your eyes open for...