ORGANISATIONAL

BEHAVIOUR

COURSE CODE :13 B

CORE
 UNIT I

WHAT IS ORGANIZATIONAL BEHAVIOUR

ORGANISATIONAL BEHAVIOUR AND
MANAGEMENT
Definition:
Stephen P. Robbins states as "Organizational
Behavior studies the impact that individuals,
groups and structure have on behavior within
organization for the purpose applying such
knowledge toward improving and organizations
effectiveness.“
 Concept of Organizational
Behavior

Nature of People Nature of Organization

*Individual Difference *Social System

*Perception *Mutual Interest
*A whole Person *Ethics
*Motivated Behavior
* Value of a person
MEANING OF ORGANIZATIONAL BEHAVIOR

Organizational behavior is the academic study

of how people interact within groups. The
principles of the study of organizational
behavior are applied primarily in attempts to
make businesses operate more effectively.
IMPORTANCE OF MANAGEMENT
1. Management helps in achieving group goal
2. Management improves efficiency
3. Management creates a dynamic organization
4. Management helps in achieving personal
objectives
5. Management helps in development of
society
6. Management brings harmony in work
What Managers do?
 Lead a team
 Training Employees
 Making decisions
 Managing Conflicts
 Managing the budget
 Hiring new employees
SKILLS FOR MANAGERS

1.Leadership
Motivation
Positivity
Confidence
Resilience
Delegation
2.Communication
3.Decision –making
4.Relationship-building
5.Customer service
Managerial Role
 FUNTIONS OF MANAGERS
 Planning
 Organizing
 Staffing
 Directing

◦ Communication
◦ Leadership
◦ Motivation
 Controlling
◦ Establishment of standards
◦ Measurement of performance
◦ Appraisal of Performance
◦ Taking Corrective Action
Disciplines that contribute to OB
 Psychology
◦ It is the science of individual behavior
 Sociology
◦ It is an academic discipline utilizes scientific method in
accumulating knowledge about the social behavior of
groups.
 Social Psychology
◦ It blends the concepts from both Psychology ND
Sociology. It studies the social behavior and thought of
people.
 Anthropology
◦ It is the science of humans. It studies the evolution or
development stages of human beings.
 CHALLENGES AND OPPORTUNITIES
OF OB
 Improving peoples skills
 Improving Quality and Productivity
 Total Quality Management
 Managing workforce diversity
 Responding to Globalization
 Empowering people
 Coping with temporariness
 Stimulating Innovation and Change
 Emergence of E-organisation &E-commerce
 Improving Ethical Behavior
 Improving Customer Service
 Helping Employees Balance Work-Life Conflicts
 Flattening world
 UNIT II
FOUNDATION OF INDIVIDUAL
BEHAVIOR
 INDIVIDUAL BEHAVIOR
 Individual behaviour draws heavily on the
disciplines of psychology and explains why
individual behave and react to different
situations.
 Three theories on individual behaviour

◦ Learning
◦ Motivation
◦ Leadership
 Determinants of Individual Behaviour
Individual behaviour means concrete action by a person.

Factors Influence Individual Behaviour

Internal Factor
His Instincts
Personality Traits
Internal feelings
External Factor
Weather condition
Events conveying some information
Other peoples behavior that directly influencebehavior
FACTORS INFLUENCING INDIVIDUAL
BEHAVIOR
 Personality
 Ability
 Perception
 Motivation
 Organizational Factors
 Socio Cultural Factors
 PERSONALITY
Personality is the dynamic organization within the individual of those
psychological systems that determine his unique adjustment to the
environment
-Gordon Allport
Determinant of personality
1.Biological Factor
Heredity
Brain
Physical features
2.Family and Social Factors
3.Situational Factors
4.Other Factors
Temperament
Interest
Character
Schema
Motives
DEVELOPMENT OF PERSONALITY

Approaches to
development of
personality

To identify specific To identify the

physiological and important determinants
psychological stages of personality
FREUDIAN STAGES THEORY
 Id
◦ Immediate gratification for biological or instinctual
needs. Ex.Hunger
 The Ego
◦ Keeps the Id in check through Intellect and reason
Ex. How to satisfy the hunger
 The Super Ego
◦ Norms to ego to determine what is wrong or right
Ex. Whether to have fast food or healthy food
FREUD THEORY ON STAGES IN
PERSONALITY DEVELOPEMENT
 The Oral Stage
◦ It is the first year of life
 The Anal Stage
◦ During Second and three years of life
 The Phallic Stage
◦ At about three to six years of age
 The latent Stage
◦ The stage between six to fourteen years
 The Genital Stage
◦ It is the stage from Fourteen age to death period
ERIKSON STAGES THEORY
 Infancy
1st year of life - trust Vs mistrust
 Early Childhood
2nd and 3rd year of life- independence Vs Shame or doubt
 Play age
4th and 5th year of life –self confidence or Initiative Vs Guilt
 School age
6th to 12th year of life – social abilities Vs Inferiority
 Adolescence
13th to 19th year of life – Sense of Identity Vs Confusion
 Early adulthood-
20th to 40th year of life – Intimacy Vs Isolation
 Adulthood
41th to 65th year of life- Generativity Vs Stagnation
 Mature Adulthood
Over 65th year of life – Integrity Vs despair
 CHRIS ARGYRIS’IMMATURITY-MATURITY
THEORY

Immaturity Characteristics Maturity Characteristics

Passivity Activity
Dependence Independence
Few ways to behaving Diverse behavior
Shallow interest Deep interests
Short time perspective Long time perspective
Subordinate position Superordinate position
Lack of self awareness Self awareness and control
PERSONALITY TRAITS
 Personality traits are enduring characteristics that describe an
individual behaviour.
◦ Reserved Outgoing
◦ Less Intelligent More Intelligent
◦ Affected feeling Emotionally more stable
◦ Submissive Dominant
◦ Serious Happy-go-lucky
◦ Expedient Conscientious
◦ Timid Venturesome
◦ Tough minded Sensitive
◦ Trusting Suspicious
◦ Practical Imaginative
◦ Forthright Shrewd
◦ Self assured Apprehensive
◦ Conservative Experimenting
◦ Group dependent Self dependent
◦ Uncontrolled Controlled
◦ Relaxed Tense
THE BIG FIVE TRAITS MODEL
 Conscientiousness
 Emotional Stability
 Agreeableness
 Extroversion
 Openness to Experience
PERSONALITY TRAITS INFLUENCING
BEHAVIOUR
 Self Esteem
 Locus of Control
 Authoritarianism
 Machiavellianism
 Introversion and Extroversion
 Type A and Type B
 Personality difference refers to individual
differences in characteristic patterns of
thinking, feeling and behaving. The study of
personality focuses on two broad areas: One
is understanding individual differences in
particular personality characteristics, such as
sociability or irritability.