Communication

Communication is the process of sending information from one

person to another.

It is a two-way process. In other words, it involves both the

sending and receiving of information.
 Idea, information, view,
fact, feeling, etc.

MESSAGE

SENDER RECEIVER

The one who generates the message The one who receives the message
and conveys it to the receiver and understands it

FEEDBACK

Once the receiver confirms to the sender that he has received the
message and understood it, the process of communication is complete.
Importance of Communication
 Types of Communication

Verbal Non-Verbal
Communication Communication

“Use of words” to interchange the “Does not use words” for

information with other people communicating such as body
either in the form of speech or language, facial expressions, sign
writing. language.
 Verbal Communication

Verbal communication is any communication that uses words to share

information with others. These words may be both spoken and written.

However, many people use the term to describe only spoken communication.

Verbal communication requires both a speaker (or writer) to transmit the

message, and a listener (or reader) to make sense of the message.
 SPOKEN/ORAL
COMMUNICATION

VERBAL
COMMUNICATION USE OF WORDS

WRITTEN
COMMUNICATION
 SPOKEN/ORAL COMMUNICATION

• Sender transmits information to the receiver through

verbally speaking the message.

• It is convenient and less time-consuming

Communication with the help of words of mouth.

 Examples of spoken/oral communication

Face to face conversation Lectures Conversation during meetings

Conferences Seminars Group discussion

Telephonic conversations Interviews
Voice call

Video call Public speaking

 WRITTEN COMMUNICATION
• Message is transmitted in written or printed form.

• Most reliable mode of communication: people normally believe in the

written text more than what they hear.

• Written communication provides permanent record or proof of what

has been informed.

Communication with the help of text.

Examples of written communication

Letters e-mails Newspapers

Magazines Journals
Text messages Reports

Notices
 Skills required for verbal communication

Effective Active
Speaking Listening

Writing Reading
 Effective Speaking
• Be Confident and patient

• Remain calm and focused

• The words you choose:

Use different words in different situations, even when discussing the same subject.
Correct pronunciation.
Use precise and familiar words according to the audience.

• How you say them: Your tone of voice and pace.

Volume and pause.
Clarity of speech.
Be empathetic, polite and respectful.

• How you reinforce them with other non-verbal communication: use of encouraging words alongside
non-verbal gestures such as head nods, a warm facial expression and maintaining eye contact.
 Active listening

“Listening is Not the Same as Hearing”

Hearing refers to the sounds that enter your ears.

Listening means paying attention not only to the story, but how it is told, the use
of language and voice, and how the other person uses his or her body.

It requires focus and concentrated effort, both mental and sometimes

physical as well.

The phrase ‘active listening’ is used to describe this process of being fully
involved.
 HOW TO LISTEN MORE EFFECTIVELY

• Be prepared to listen. Concentrate on the speaker, and not on how you are going to reply.
• Keep an open mind and avoid making judgements about the speaker.
• Concentrate on the main direction of the speaker’s message. Try to understand broadly what
they are trying to say overall, as well as the detail of the words that they are using.
• Avoid distractions if at all possible. For example, if there is a lot of background noise, you might
suggest that you go somewhere else to talk.
• Be objective.
• Do not be trying to think of your next question while the other person is giving information.
• Do not dwell on one or two points at the expense of others. Try to use the overall picture and
all the information that you have.
• Do not stereotype the speaker. Try not to let prejudices associated with, for example, gender,
ethnicity, accent, social class, appearance or dress interfere with what is being said
Activity: Write the movie review in not more than 5 sentences and narrate it. The movie will be played
only once.
Points to remember while writing a movie
review
• Describe the characters in few words.
• Write about the possible theme or moral of the story
• Best part of the movie
• Why anyone should watch it(your opinion of the
movie)?
• About the music and background score also ( optional)
How to begin a movie review?
• This is a beautiful/interesting/amazing story of.....
• It is a tale of………….
• It depicts the……….
Note to teachers
The purpose of the activity is to make the students understand the concept
of ‘active listening’, ‘effective speaking’ and ‘effective writing’. The students
should be instructed to watch the movie very carefully and pay attention to
the details. Therefore, the movie will be played only once(This covers the
Active listening Aspect). Encourage the students to write the movie review
in not more 3-5 lines. A hallmark of effective writing and speaking is the
ability to express the desired message in as few words as possible. The
review should be straightforward and to the point. Instruct the students to
reduce wordiness by eliminating redundant words or phrases.
When the students present the movie review you can suggest the required
changes.
• LINK to the video
• https://youtu.be/Dgp-bfdiCoY (importance of communication)
https://youtu.be/8AGgbIQyqR8 (short film)