Communicate With

Patients
Group: 3
Le Van Minh

Nong Nhu Quynh

Nguyen Thi Thanh Hien

Nguyen Khac Duy

Tran Tuan Thanh

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First Introductio Medical Diagnosis Thank

impresstio n examination and s
n treament
 Attitude
have an appropriate attitude with patient and
01 sympathize with the pain and anxiety of patiens

First Word
have appropriate words with patient
impresstio by communicate with gently word
n

Dress
wear blouse in the hospital
and must always be clean
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First Introductio Medical Diagnosis Thank

impresstio n examination and s
n treament
 The patient already knows

The patient will have to look

at the name tag on the shirt
They rarely concentrate It is not often that
enough to remember names patients pay attention to
that they only see at a glance looking at the name tag.
SIMPLE COMPLICATED

Name Work history

Place of work Level of

experience

The number of cases

Responsibilities
you've worked on
 01 02 03 04 05

First Introductio Medical Diagnosis Thank

impresstio n examination and s
n treament
 03
Questioning
skills

Medical
examination

Listening
skills
 03
Questioning
Closed questions
skills

Medical
examination

Open questions

Listening
skills
 yes or no
Closed questions
+ Get
humor gentleness along
with
patients

Questioning skills why, how… Open questions

 yes or no

+ Get
Closed questions humor gentleness along
with
patients

why, how…

Open questions
Concentrat
e

The patient's gestures

Changes in tone of speech

grasp things that are

difficult to say
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First Introductio Medical Diagnosis Thank

impresstio n examination and s
n treament
Upcoming medical Benefits and implementation
intervention harms time

possible prognosis future

complications follow-up

THE CONTENT OF
THE EXPLANATION
 A CHEST X-
RAY
- about 5 minutes

- how to prepare
- the danger of X-rays is
very high
- check for pregnancy
problems
- when the film will be
ready to read…
 Why we need to do this

The impact it has on

their health
 “Will it hurt a lot?”

“What % success rate ….”

 RELATIONSHIP WITH THE PATIENT:

IP
H
Consider protecting and saving human life a sacred

S
duty

N
All patients are well cared

O
for

I
Must have profound knowledge and dedication

AT
Must keep absolute confidentiality

E L
Do not take advantage of your position for personal gain

R PATIENT
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First Introductio Medical Diagnosis Thank

impresstio n examination and s
n treament
 TRUS
T

Best Service

COOPERATION

CHOICE
OF
MEDICAL
FACILITY
Positively influence
health outcomes

Increases patient
satisfaction

Better understand health problems

and available treatments
 That’s all!
Thank you!