SKILLS OF HOUSE

- KEEPING
OBJECTIVES:
• At the end of the lesson, learners should be able to:

A. ) Distinguish interpersonal skills from intrapersonal

skills.
B. ) Identify the skill in interpersonal skill, and the
intrapersonal skill.
C.) Apply the skills learned in a real-life situation.
 WHY ARE SKILLS
IMPORTANT IN
HOUSKEEPING?
• SKILLS ARE ESSENTIAL IN HOUSEKEEPING FOR ENSURING EFFICIENCY,
QUALITY, AND SAFETY IN CLEANING TASKS.

• SKILLED HOUSEKEEPERS POSSESS THE KNOWLEDGE AND TECHNIQUES

NECESSARY TO COMPLETE THEIR DUTIES EFFECTIVELY, MAINTAINING HIGH
STANDARDS OF CLEANLINESS AND ORGANIZATION.
WHY ARE SKILLS IMPORTANT IN
HOUSKEEPING?
• Their proficiency not only enhances customer satisfaction, particularly in
hospitality settings, but also enables them to manage resources efficiently and solve
problems swiftly.

• Additionally, skilled housekeepers contribute to the professionalism of an

establishment, fostering trust and respect from guests or residents.

• Overall, their expertise plays a critical role in creating clean, safe, and welcoming
environments in various contexts.
THE 5’S OF A
GOOD
HOUSEKEEPING
• The goal of the 5S program is to
make the work area the most
efficient and productive possible to
ensure customer satisfaction.
THE OBJECTIVES OF THE
5 S’S PROGRAM ARE TO:

• Keep order in a workplace, buildings, offices,

and other establishments;
• Reduce waste and save on costs;
• Maximize work efficiency and productivity;
• Prevent injuries, accidents, and disease;
• Protect the integrity of files and documents and
• Prepare the ground for further improvement
 THE 5 S’S STANDS FOR 5 JAPANESE
WORDS:
Japanese Words English Words Meaning
1. SEIRI Sorting Out Tidiness, keeping only essential
items
2. SEITON Systematic Arrangement Orderliness, eliminate extra motion

3. SEISO Spic and Span Cleanliness, keep the workplace

4. SEIKETSU Standardizing Standardize work practices

5. SHITSUKE Self-discipline/Sustain Sustaining, maintaining discipline

and
reviewing standards
HOWEVER, IT IS IMPORTANT TO ADD
MORE TWO S’S THAT IS:
6. Safety
ensuring the safety of employees in the workplace; ensuring that
confidential files and document are protected from theft and from the access
of the public; and that employees and clients are protected from safety and
security hazards.

7. Security –
Ensuring confidentiality, integrity, and availability of
data and information materials
INTRAPERSONAL
SKILLS
 INTRAPERSONAL
SKILLS
• Intrapersonal (“within the self”) skills -
are the internal abilities and behaviors that help you manage emotions, cope with
challenges, and learn new information.

• Intrapersonal skills -
are all about self-awareness and controlling your own internal attitudes
and inner processes.
 INTERPERSONAL SKILLS
• Interpersonal skills relate to a person’s “EQ” (Emotional
Intelligence Quotient).

• This is the cluster of personality traits, social graces, communication,

language, personal habits, friendliness, and optimism that characterize
our relationships with other people.
 TEN INTERPERSONAL SKILLS FOR
HOUSEKEEPER
1. Self-confidence-
is the knowledge that you can do something and do it well. applying your skills to any
situation.
2. Positive attitude-
The largest part to your overall health is from your mental health. Having positive mental
health gives us the motivation to do our best. It also makes us strive to do better.
3. Communication-
ability to read, write and speak clearly is essential
 TEN INTERPERSONAL SKILLS FOR
HOUSEKEEPER
4.Team Player-
ability to work in a culturally diverse environment and get along fairly with people from
different nationalities is also a plus.
5. Problem solving-
they like to hire big picture thinkers and those who can be accountable for problems, if
required.
6. Time Management skills-
It’s important that you develop effective strategies for managing your time to balance the
conflicting demands of time.
 TEN INTERPERSONAL SKILLS FOR
HOUSEKEEPER
7. Coping with pressure-
some jobs are easy-going where some demand a high level of pressure tolerance
8. Flexibility-
you are able to deal with unexpected challenges quickly, calmly and efficiently
9. Accept Feedback-
accepting negative feedback gracefully speaks volumes about your character
 TEN INTERPERSONAL SKILLS FOR
HOUSEKEEPER

10. Strong work Ethic-

the gap between older workers approaching retirement and younger
workers starting work found that” professionalism” or “work ethic” is
the top skill that younger worker
DONE