DRIVING CUSTOMER LOYALTY

ACS Transitional NPS ‘Sep20 12MR’ vs ‘2019 FY’ figures

8.6 8.8 8.4 8.6

8.3 8.7 8.3 8.0

NPS Response Rate Total Response

48. 58.6 41. 39.2 62 75
4 6
In orange Reference data from 2019 FY
Follow up on 2020
Project Management - Performance Indicators

GLOBAL - Milestone Report Completion Status - ACS 2020 Overview

• Different views of same Indicator
‒ Team 2019 vs 2020
‒ Team Monthly
‒ Individual 2019 vs 2020
‒ Individual OPEN

• Different phases monitored

‒ Light Flood the Front End
‒ Handover to Engineering
‒ On time Delivery
‒ Final Acceptance

• Different moments
‒ Tasks monitored on Agile’s Daily
Meetings
‒ Indicators follow up on monthly
individual and team meetings

2
Delivering efficiency
Workfront Global KPIs

RFTQ OTD FA

85,84% 92,19% 72,97% 71,43% 64,71% 84,85%

In orange data from 2019 FY / In black data from 2020 September YTD
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