Professional Documents
Culture Documents
Total no of claims
Total No of redo
Month submitted to Achievement
claims
principle
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
YTD
Average #DIV/0!
Performance
2.0%
1.5%
1.0%
0.5%
0.0%
2012/2013 2013/2014
0.0%
2012/2013 2013/2014
KPI Definition
BSC
KPI Process
Perspective
KPI Profile
Direction Unit
Minimize Percentage
2013/2014
Total no of
Total No of redo
claims submitted Achievement
claims
to principle
2% 2%
#DIV/0!
2.5%
2.0%
1.5%
1.0%
0.5%
0.0%
2013/2014 Apr May Jun Jul Aug Sep Oct Nov
0.5%
0.0%
2013/2014 Apr May Jun Jul Aug Sep Oct Nov
Trend
2013/2014
Action Plan
1-………………………………………………………….………
2-…………….……………………………………………………
3-……………………………………………………………………
4-……………………………………………………………………
5-……………………………………………………………………
2013/2014 Target
Oct Nov Dec Jan Feb Mar
2013/2014 Target
#VALUE!