Data input : C6 - SRV - Redo Ratio

Financial Year 2012/2013

Total Job No. of Redo Cost of

Month Achievement
Order jobs Redo (USD)

April

May

Jun
Jul
Aug
Sep 0%
Oct
Nov
Dec
Jan
Feb
Mar
YTD
Average #DIV/0!
Performance

KPI Dynamic Analysis

Redo Ratio 2012/2013~2013/2014 Total Job O

100.0% 12
90.0%
80.0% 10
70.0%
8
60.0%
50.0% 6
40.0%
30.0% 4
20.0%
2
10.0%
0.0% 0
2012/2013 2013/2014 April May Jun Jul A

Achievement Target Tota

 50.0% 6
40.0%
30.0% 4
20.0%
2
10.0%
0.0% 0
2012/2013 2013/2014 April May Jun Jul A

Achievement Target Tota

Actual achievement Vs Target 2012/2013~2013/2014 Monthly Co

1200.0% $12

1000.0% $10

800.0% $8

600.0% $6

400.0% $4

200.0% $2

0.0% $0
April May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar April May Jun Jul

2012/2013 2013/2014 2

KPI Definition

BSC
KPI Process Frequency D
Perspective

Reflects percentage of
Customer Redo Ratio TBD Monthly "Redo" is the same repe
i

KPI Profile
Direction Unit
Minimize Percentage
 2013/2014

Total Job No. of Redo Cost of Redo

Achievement
Order jobs (USD)

0%

#DIV/0!

Total Job Order vs. Redo jobs 2013/2014 % of Redo Achievement vs. Ta
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
April May Jun Jul Aug Sep Oct Nov
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Total Job Order No. of Redo jobs Achievement
 40%
30%
20%
10%
0%
April May Jun Jul Aug Sep Oct Nov
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Total Job Order No. of Redo jobs Achievement

Monthly Cost of Redo 2012/2013~2013/2014

il May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

2012/2013 2013/2014

Definition Objective

lects percentage of redo jobs out of total job order.

To be inline with company mission
do" is the same repeated job within predefined time
"Customer Reliability"
interval
 Legend Recommendations

Calculated KPI Data (Do not

change)

Your data (White Cells) Please fill in your data in blank white cells

 Results are on or over the established target (keep

improvement)

Results are under the established target, but within a

tolerance interval. They need to be analyzed and
monitored

Results are under the established target and require

urgent actions

Trend

2013 /2014
Action Plan
1-…………………………………………………………………………………….………
2-…………………………………………………………………………………….………
3-…………………………………………………………………………………………….
4-…………………………………………………………………………………………….

5-…………………………………………………………………………………………….
6-……………………………………………………………………………………………..

% of Redo Achievement vs. Target

ay Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Achievement
ay Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Achievement

Numerator Denominator

No. of redo jobs Total number of job orders

 Trend

#VALUE!