Goals and Targets (KPI)

Business Process (HR)

Sl. Actual Actual Target Actual
Performance Indicator UOM YTD
2015~16 2016~17 2017~18 Apr'17 May'17 Jun'17 Jul'17 Aug'17 Sep'17 Oct'17 Nov'17 Dec'17 Jan'18 Feb'18 Mar'18

EFFECTIVENESS

1 Training Plan Vs Actual (Staff) Nos. 45 50 53

Trainings (Staff)
2 Hours 700 850 1017
(Nos. of Hours / Emp. / Month)
Trainings (Associate)
3 Hours 450 500 669
(Nos. of Hours / Emp. / Month)

4 Training Plan Vs Actual (Associate) Nos. 45 50 51

5 Employee Attendance % % 75.3% 81.63% 90%

6 Accidents (Major + Minor) Nos. 0 0 0

7 5'S Score % 76% 69.54% 80%

8 Motivational activities Nos. 12 12 15

NC in internal (process, product &

9 Nos. 0 0
system) & external audit

10 Kaizen Total Recevied 80 112 120

EFFICIENCY

11 Wages cost % on sales 11.20% 12.20% 10%

12 Attrition Rate (Company Roll) % 0 0 10%

13 Attrition Rate (Contractual) % 15.62% 14.49% 10%

Review Frequency: Monthly Review By: SBUH

(Approved By)
SBU-Head

Doc. No.-FOR/HR/005 Doc. Rev.-00 Doc. Date-01.12.2017

 RESPONSIBLE:
QMR

SL
RESULT MEASURABLES TARGETS/OBJECTIVES
No

1 No. of NCs in External Audit 0

Quality Management System

2 Audit Plan Vs Act. 100%

7
PERFORMANCE
Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19
INDICATOR SKILL MATRIX
Improve Skill Ma
1200%

1000%

800%

600%
Improvement pr
12
400%
10
8
200%
6
4 0%
Jan-19 Mar-19 M
2
0
Jan-19 Mar-19 May
 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19
SKILL MATRIX Training for Employees
Improve Skill Matrix Increase in Training in Man Days
1200% 12

1000% 10

800% 8

600%
Improvement projects Completed
6

12
400% 4
10
8
200% 2
6
4 0% 0
Jan-19 Mar-19 May-19 Jul-19 Sep-19 Jan-19
Nov-19 Mar-19 May-19 Jul-19 Sep-19 Nov-19
2
0
Jan-19 Mar-19 May-19 Jul-19 Sep-19 Nov-19
 SAFETY EMPLOYEE
Man Days To reduce Accidents Employee turn over ratio
12 1200%

10 1000%

8 800%

6 600%
Absenteeism Percentage
1200%
4 400%
1000%
800%
2 200%
600%
0 400%
0%
Jul-19 Sep-19 Nov-19
Jan-19 Mar-19 May-19 Jul-19 Jan-19
Sep-19 Mar-19
Nov-19 May-19 Jul-19 Sep-19
200%
0%
Jan-19 Mar-19 May-19 Jul-19 Sep-19
ver ratio

centage

ay-19 Jul-19 Sep-19 Nov-19

ay-19 Jul-19 Sep-19 Nov-19

 Doc.Number TD-HR
TURTLE DIAGRAM - QMS Rev.No. 0
Rev. Date 8/8/2018
SKILLS

Knowledge Competencies ISO 9001:2015 & IATF 16949:2016 PROCESS CONTROL PROCEDURE APPLICABLE STANDARDS

¤ Knowledge of ISO 9001:2015 Experience of Auditing PROCESS : Quality Management Systemes ¤ Procedure -
¤ Knowledge of IATF:16949-2016 Interpersonal skills PROCESS OWNER : QMR ISO 9001:2015
¤ Knowledge of Processes ¤ Document control IATF 16949:2016
¤ Internal Audit Customer Specific Standards & Requirements as per CSR
¤ Knowledge of Corporate Specific Requirement ¤ Management Review matrix
¤ Knowledge of Auditing Relevant Standards & Regulatory Requirements
¤ Knowledge of organization ethics policy
¤ Knowledge of Risk Assesment & Mitigaton

INPUT
VARIABLE INPUT COMMON INPUT OUTPUT
¤ Standardized Documentation system
¤ List of qualified Internal Auditors ¤ Document control Document control ¤ Control of documented information
¤ Business process T Change Request Internal Audit
¤ Minutes of Meeting
Performances T Audit Observations ¤
¤ Non-compliance of previous Audit input Management ¤ Conformance of System implementation.
review
¤ Internal Audit ¤ Customer Satisfaction
¤ % compliance of Action from previous MRM Internal Audit Plan ¤ Opportunity for system Improvement
¤ Meeting quality objectives Annual Internal Audit Plan

Audit checklist

¤ Management Review
Meeting Frequency

Review of customer scorecard

Previous MRM Inputs

MRM Agenda

HOD - QA
PROCESS OBJECTIVES
PROCESS INTERFACE IATF-16949 & ISO 9001:2015
EFFECTIVENESS
¤ No of Internal audit Plan vs Act.
Management Engineer - QMR ¤ No of NC closed
¤ No. of Actions implemented
Manufacturing ¤
¤
QA ¤
Top Management QMS Engg ¤
Purchase ¤
Plant Maint ¤
¤
SCM
¤
Die Maint.

EFFICIENCY
¤ Cost % of sales

¤
¤

Prepared By
Date :
Sl.No Rev.No / Rev. date Revision Details Remarks Approved By

Doc. No.-FOR/MR/015 Doc. Rev.-00 Doc. Date-01.12.2017

 Date
Risk Assessment (QMS) Rev. No.

Buniess Process: Human Resource Prepared By:

O I OXI Action Plan

Risk
Sl. Risk Occurance Risk Impact Gross Risk What resources will be Who will be
What will be done When it will be completed
Likelihood (L/M/H) Score required responsible
(L/M/H)
Inefficient QMS (Downward trends of
performance )

Customer dissatisfaction

No. of Major NC generated

Accurate and effective

1 Financial abuse 2 3 6 Effective payroll software HOD- HR As and when required
work system

Ensure porper
HR and admininstration
2 Discriminatory practice 1 3 3 implementation of anti HOD- HR Ongoing
personnel, employees,
discrimination policy

ID proof, educational
Pre hiring employees certificate and back ground
3 Hiring unsuitable candidates 2 2 4 HOD- HR Ongoing
varifiaction system checks will be done during the
interview.

Hazards Identification
and Risk Assessment,
4 Personal injury or death 2 3 6 Operation controls HOD- HR Ongoing
training on health, safety
issues and compensation

Environmental aspect,
5 Environmental risks 2 3 6 impact and risk
assesment,
Knowledge of environmental
laws, monitoring by external
and internal party. HOD- HR Ongoing
environmental management
system

Hazards identification and

risk assessment, training Training material, knowledge
Personal injury or death 1 2 2 hod - hr & admin Ongoing
on health and safety of laws & standards
issues and compensation

Doc. No: FOR/MR/11

Rev: 00
Date: 01.12.2017
 Date
Risk Assessment (QMS) Rev. No.

Buniess Process: Human Resource Prepared By:

O I OXI Action Plan

Risk
Sl. Risk Occurance Risk Impact Gross Risk What resources will be Who will be
What will be done When it will be completed
Likelihood (L/M/H) Score required responsible
(L/M/H)

Law books, internet and

to ensure 100% adherance
Not completing statutory orders,circulars and notices
6 1 2 2 of statutory compliances hod - hr & admin Ongoing
compliances and buyer standards passed by government
and buyers standards
authorities, and buyers coc.

Develop routine and

conducive work culture, Implementaion of policies and
7 Reputation or goodwill damage 1 2 2 hod - hr & admin Ongoing
to ensure healthy procedure of the company
industrial relations

Note: Risks having Gross Risk Score of 6 or more shall be reviewed for mitigation plan.

Risk Impact Level & Ranking Criteria

Level Description
L Minor
M Moderate
H Major
Risk
Weightage (1- Ranking Criteria
3)
1 No major impact on the business, product quality, delivery and customer satisfaction
2 Moderate impact on the business, product quality, delivery and customer satisfaction
3 Serious impact on the business, product quality, delivery and customer satisfaction

Likelihood of Risk Occurrence & Ranking Criteria

Level Description
L Unlikely
M Likely
H Almost Certain
Risk
Weightage (1- Ranking Criteria
3)
1 Has Occurred remotely or unlikely to occur
2 History of repeat Occurrence & potential of Occurring
3 Will occur periodically. Event has occurred frequently in the past one year

Doc. No: FOR/MR/11

Rev: 00
Date: 01.12.2017
 8/8/2018

How the result will be

evaluated

Cross chek the system

No grievience

Associste/staff capability
assement records

Cross Chek The System

cross chek the system

HR - Monthly MIS

Doc. No: FOR/MR/11

Rev: 00
Date: 01.12.2017
 8/8/2018

How the result will be

evaluated

Statuary requirement
compliance status

Policy compliance status

Doc. No: FOR/MR/11

Rev: 00
Date: 01.12.2017
 Date 8/8/2018
Opportunity (QMS) Rev. No. 0

Business Process: HR Prepared By:

Action Plan
Sl. Opportunity When it will be How the result will be
What will be done What resources will be required Who will be responsible
completed evaluted

100% Compliance of MRM Minutes

100% Audit Compliance

System Improvement

Minimizing the gaps in processes against

requirements.

1 Career development & growth of Effective training and performance Training calander, training Head - HR Ongoing Training feedback and
employees management system materials, forms and formats evaluation, employees
feedback
2 Improvement of employees retention Effective training and performance Training calander, training Head - HR Ongoing Attrition rate
management system materials, forms and formats
3 Improvement of employees satisfaction To be conducted, gaps to be observed and Proper allocation of funds, forms Head - HR Ongoing Results
action plan implementation. and formats (Every Year)
Employees welfare activities. motivational
schemes.

4 Employees efficiency enhancement counseling and regular training Training material,place Head - HR as and when required Supervisors/HOD's feedback

5 Risks & opportunities register go live Regular updation of risks & opportunities Information/ data from web, market Head - HR Up-to date risks &
after gatherinmg data of customer and external sources ongoing opportunities register
complaints, field returns/ recalls etc

6 Knowledge management go live Regular updation of knowledge management Information/ data from internal Head - HR Up-to date register need &
& sharing among team companies, group, web, market and ongoing expectation of interested
external sources parties

6 Need & expectation of interested parties Regular updation of need & expectation of Information/ data from web, market Head - HR Up-to date register need &
go live interested parties and external sources ongoing expectation of interested
parties
Doc. NO: FOR/MR/12
 Date 8-818
Need & Expectation of Interested Parties (QMS) Rev. No. 0

Business Process: HR

Sl. Interested Parties Internal/External Need & Expectation

1 Customers External

2 Certification body External

3 All internal deprtments Internal

5
6
7
8

Doc. No.-FOR/MR/013 Doc. Rev.-00 Doc. Date-01.12.2017

 Business Process: QMS
Knowledge Management Matrix (QMS)
Knowdege Addition Project or Knowledge area Knowledge Categogy Date of completion of
Sl. Date Knowledge Gained Benefits Suggested Action Resp. Status
By Process Name (Internal/External) (Use drop down list) Action/ Improvement

1 NA External Standards HR related ISO Structutred Implementaion of

requirements Implementation Hr related IATF
requirements

3 ZDI Internal The results of improvements Capability Development Capability Implementaion of

in processes / products. guidelines development plan Iplan
roll out

3 Training Internal Standards Associate training, Clarity about Implementaion of

evaluation & certification certification plan Iplan
guidelines

4 SAP External The results of improvements Knowledge Gained Associate Associate

in processes / products. Efficiency involvement
increased

Doc. No.-FOR/MR/014 Doc. Rev.-00 Doc. Date-01.12.2017