Data input : C5 - SRV - Redo Principle

Financial Year 2012/2013

Total no of claims
Total No of redo
Month submitted to Achievement
claims
principle

Apr

May

Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
YTD
Average #DIV/0!
Performance

KPI Dynamic Analysis

Redo Principle Report (2012/2013) vs. (2013/2014)

2.5%

2.0%

1.5%

1.0%

0.5%

0.0%
2012/2013 2013/2014

Total No of redo claims Target

 0.5%

0.0%
2012/2013 2013/2014

Total No of redo claims Target

KPI Definition

BSC
KPI Process
Perspective

Customer Redo Principle TBD

KPI Profile

Direction Unit
Minimize Percentage
 2013/2014

Total no of
Total No of redo
claims submitted Achievement
claims
to principle

2% 2%

#DIV/0!

) Actual achievement Vs Target (%)(2012/2013) vs. (2013/2

2.5%

2.0%

1.5%

1.0%

0.5%

0.0%
2013/2014 Apr May Jun Jul Aug Sep Oct Nov

2012/2013 2013/2014 Target

 1.0%

0.5%

0.0%
2013/2014 Apr May Jun Jul Aug Sep Oct Nov

2012/2013 2013/2014 Target

Frequency Definition Objective

To improve the claim q

Monthly Percentage of redo claims to principle
principle.
 Legend Recommendations

Calculated KPI Data

(Do not change)

Your data (White

Please fill in your data in blank white cells
Cells)
 Results are on or over the established target (keep
improvement)

Results are under the established target, but within a tolerance

interval. They need to be analyzed and monitored

Results are under the established target and require urgent

actions

Trend

2013/2014

Action Plan
1-………………………………………………………….………

2-…………….……………………………………………………

3-……………………………………………………………………
4-……………………………………………………………………

5-……………………………………………………………………

012/2013) vs. (2013/2014)

Oct Nov Dec Jan Feb Mar

2013/2014 Target
 Oct Nov Dec Jan Feb Mar

2013/2014 Target

Objective Numerator Denominator

o improve the claim quality to Total no of claims submitted to

Total no of redo claims
principle. principle
 Trend

#VALUE!