Dealing with simple

problems and
complaints

English 1 – Week 6
Examples of Complaints – At
the restaurant
My food is cold.
This is not well cooked.
There is a hair in my dish.
This fish/chicken/beef smells bad.
This is not what I ordered.
This is the wrong order.
Examples of Complaints – At
the Hotel
My room is too small.
My room is not clean.
I asked for a beach/pool view.
I asked for smoking/nonsmoking area.
I asked for a twin bed/full bed/king size bed/queen size bed
The breakfast is not included.
There are no towels in my bathroom.
There is no remote for the TV.
Examples of Complaints – At
the store
This TV/laptop/lamp/device does not work.
This TV/Bluetooth Speaker/printer does not turn on/turn off.
This __________ (clothing item) is too big, is too small, is stained, is torn.
This TV/laptop/printer/charger is not compatible with my device.
This is broken.
This is missing some parts.
Things to ask
I want/need you to….
Replace it.
Give me a new one.
Give me a refund
Give me a discount.
Return it.
Apply the warranty.
Check it.
Change it.
Fix it.
How to apologize
I apologize for the inconvenience.
I apologize for the mistake/misunderstanding.
My apologies.
My sincerest apologies.
How to say yes
Sure.
No problem.
Right away
Give me a moment.
We will replace it/give you a refund/give you a new one/give you a discount/give
you a credit note./send it to the repair shop.
How to say no
I am so sorry sir/ma´am, but….
I apologize sir/ma´am, but….
It is not possible at this time.
We don’t have more rooms available.
We don’t have more items in stock.
We don’t have more chicken/beef/fish.
How to make a complain…
https://es.liveworksheets.com/worksheets/en/English_as_a_Second_Language_(ES
L)/Complaints/Making_a_Complaint_ud975222ei

https://englishpost.org/make-complaints-in-english/
Video Example of Complaints
– At the Hotel
https://www.youtube.com/watch?v=691WyW_krIQ&ab_channel=TalkEnglish
Video Example of Complaints
– At the restaurant
https://www.youtube.com/watch?v=HjB9H1qDKcE&ab_channel=HotelQualityMg
mt
Video Example of Complaints
– At the store
https://www.youtube.com/watch?v=MyMS3y2QuXw&ab_channel=EasyEnglish
Until 1:43
Complaints at the hotel
https://es.liveworksheets.com/worksheets/en/English_as_a_Second_Language_(ES
L)/Complaints/Hotel_Complaints_cj1596403tj
Complaints at the restaurant
https://es.liveworksheets.com/worksheets/en/English_as_a_Second_Language_(ES
L)/Complaints/Annoyance_%E2%80%98%C2%B7_Complaint_hm2169233ma
Complaints Dialogues
https://es.liveworksheets.com/worksheets/en/English_as_a_Second_Language_(ES
L)/Complaints/Complaints_tc1394174jh
Exercise – Complete the
complaints
https://es.liveworksheets.com/worksheets/en/English_as_a_Second_Language_(ES
L)/Complaints/Unit_7d-_preintermediate_tr2142896ab
Main Task
Complain about something and the other person will provide a proper response.

The scenarios can be at the store, at the hotel or at the restaurant.

Then, switch roles.

Post Task –Organize the
sentences
I – my - about – to - need – a - make – complaint- room.
Can -This - is - replace - dirty. - you - it? - glass
in - is - a - my- soup - hair. There
room- I- a- smoking- for- tonight. –requested
towels - I need – in- extra -my room. some
I - This- refund. work. charger -not -want -a - does
does - This – TV - screen -turn - The - on. is black. not
Post Task –Organize the
sentences - Key
I need to make a complaint about my room.
This glass is dirty. Can you replace it?
There is a hair in my soup.
I requested a smoking room for tonight.
I need some extra towels in my room.
This charger does not work. I want a refund.
This TV does not turn on. The screen is black.