Unit 13: Business Implementation and Managing of Operations

Lesson 2
Operation Workflow

Entrepreneurship
Senior High School Applied - Academic
How do entrepreneurs
know if they are doing
the right thing in their
business operations?

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Learning Understand and apply the
Objective concept of operation workflow to
the proposed business.
At the end of the
lesson, you should be
able to do the
following:

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1. What are the things an entrepreneur should
consider in starting to operate the business?
2. How do business owners know if they are still
in the right direction of operating their
business?
3. How do you think entrepreneurs visualize the
process of providing products or services to
their customers?
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 Business Operations

Business operations refer

to the daily activities that
the business engages in to
increase the value of the
enterprise.

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 Business Operations

These activities generate revenue and earn

profit for the business owners. The employees
help accomplish the goals of the business by
performing functions such as marketing,
accounting, and manufacturing.

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 Business Operations Elements

Process
The process is a method or structured task by
people or equipment that produces a service
or product.

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 Business Operations Elements

Staffing
It defines who will work on the planned
process. That’s why it is dependent on the
processes laid out.

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 Business Operations Elements

Location
The location is also important for certain types
of businesses.

Equipment or Technology
Equipment or technology is needed for
optimum business operations.
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Why has it often been said that
business operations are a
continuous improvement
scenario?

10
 Ways to Improve Operations

1. Measure performance.
A business should come up with a realistic
means of measuring its milestones.
Business management should set
achievable objectives with clear targets.

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 Ways to Improve Operations

2. Keep up with the latest trends.

The business should stay up to date with the
latest in the industry to get ideas of how to
beat the competitors.

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 Ways to Improve Operations

3. Streamline processes.
Another way of improving business
operations is to follow the trends in the
industry to increase productivity.

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 Operation Workflow

An operation workflow represents a

repeatable pattern of business activity by
organizing resources into processes that
transform materials, provide services, or
process information.

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Why do you think business
operation workflow is important?

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 Importance of Operation Workflow

1. Have more insight into the business

process.
One of the reasons why workflow is
important is because it gives a greater
insight into the business processes.

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 Importance of Operation Workflow

2. Identify redundancies.
Identifying and eliminating redundant tasks
creates value for the business. The more
useless processes eliminated, the better the
business will perform.

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 Importance of Operation Workflow

3. Increase accountability and reduce

micromanagement.
Micromanagement is a management style
wherein a manager or supervisor closely
observes, controls, or reminds the work of
his or her staff or subordinates.
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 Importance of Operation Workflow

4. Provide better customer service.

It is important to constantly find ways on
how to improve customer experience, but
customer requests and complaints can be
easily overlooked if an entrepreneur relies
only on an outdated system.
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 Importance of Operation Workflow

5. Improve the quality of products or

services.
Another reason why operation workflow is
important is that it allows the entrepreneur to
think and choose individuals best suited to
perform the available tasks.
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 Operation Workflow Diagram

- a visual layout of a
business process
- represents the various
tasks involved and the
team members who
will execute the tasks
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 Example: Operation Workflow

Situationer:
An entrepreneur with a business that engages
in e-commerce illustrates the operation
workflow of his firm.

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 Example: Operation Workflow

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 Activity

Illustrate a flowchart of key activities presenting

the operations of your school canteen.

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 Wrap Up

Business operations refer to the daily

activities that the business engages in to
increase the value of the enterprise.

An operation workflow represents a

repeatable pattern of business activity by
organizing resources into processes that
transform materials, provide services, or
process information.
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 Wrap Up

An operation workflow diagram refers to

the visual layout of a business process.

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Wrap Up

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