bc

CPR Approval
Process
Contacts: Lauren Franks
Jeremy Lagomarsino

March 2000
Copyright© 1998 Bain & Company, Inc.
CPR Approval Process
Agenda

• Summary of Required Deliverables

• Required Deliverables by Phase

- Prepare Checklist
- Diagnose Checklist
- Redesign Checklist
- Pilot/Implement Checklist
- Measure Checklist
- Continuous Improvement Checklist

Core Process Redesign Toolkit

BOS APPROVALPROC 2
ESS1
 CPR Approval Process
Summary of Required Deliverables
Pilot/ Continuous
Prepare Diagnose Redesign Measure
Implement Improvement

Required
• Team • As-is • Should-be • Pilot plan/ • Success • Knowledge
Deliverables
roles/workplan factbook factbook successful metrics/ management
:
• Timing of • Best • Change pilot(s) “dashboard” processes
deliverables demonstr- campaigns • Detailed • Well defined • Ongoing
• Leadership ated identified and organization- feedback/ improvement
support practices prioritized wide exception objectives
• Awareness • Root causes • Completed implementatio management • Sustained
communication of current Change n plan process organization to
plan problems Campaign including: support
• CPR • Key template - implement- tracking
governance influencers • Success ation team
structure interviews metrics/ - Change
• Publicize team • Phase ”dashboard” Campaigns
and steering Evaluation • Redesigned - communic-
committee process ation plan
• Phase • Phase • Complete,
Evaluation Evaluation audited plan
based on Pilot
results
• Phase
Evaluation
Core Process Redesign Toolkit
BOS APPROVALPROC 3
ESS1
CPR Approval Process Required Deliverables
Prepare Checklist
Prepare

• Team roles/workplan

• Timing of deliverables

• Leadership support

• Awareness communication plan

• CPR governance structure

• Publicize team and steering committee

• Phase evaluation

Core Process Redesign Toolkit

BOS APPROVALPROC 4
ESS1
CPR Approval Process Required Deliverables
Diagnose Checklist

Diagnose

• As-is Factbook

• Best demonstrated practices

• Root causes of current problems

• Key influencers interviews

• Phase evaluation

Core Process Redesign Toolkit

BOS APPROVALPROC 5
ESS1
CPR Approval Process Required Deliverables
Redesign Checklist

Redesign

• Should-be Factbook

• Change Campaigns identified and prioritized

• Completed Change Campaign template

• Success metrics/ “dashboard”

• Redesigned process

• Phase evaluation

Core Process Redesign Toolkit

BOS APPROVALPROC 6
ESS1
CPR Approval Process Required Deliverables
Pilot/Implement Checklist

Pilot/Implement

• Pilot plan/successful pilot(s)

• Detailed organization-wide implementation

plan including:
- implementation team

- Change Campaigns

- communication plan

• Complete, audited plan based on Pilot results

• Phase evaluation

Core Process Redesign Toolkit

BOS APPROVALPROC 7
ESS1
CPR Approval Process Required Deliverables
Measure Checklist

Measure

• Success metrics/ “dashboard”

• Well defined feedback/exception management

process

Core Process Redesign Toolkit

BOS APPROVALPROC 8
ESS1
CPR Approval Process Required Deliverables
Continuous Improvement Checklist

Continuous Improvement

• Knowledge management processes

• Ongoing improvement objectives

• Sustained organization to support tracking

Core Process Redesign Toolkit

BOS APPROVALPROC 9
ESS1