bc

Order-to-Cash
Process Map
Contact: Krista Ridgway

March 2000
Copyright© 1998 Bain & Company, Inc.
Order-to-Cash Process Map
Agenda

• Glossary

• Order-to-Cash Process Map

- Order Processing Sub-Process Map
- Delivery Sub-Process Map
- Installation and Optimization Sub-Process Map
- Billing and Collections Sub-Process Map

Core Process Redesign Toolkit

BOS ORDERTOCASH 2
Order-to-Cash Process Map
Glossary

• BTS: Base transceiver sub-system

• CA/FA: Conditional acceptance and final acceptance of a cell site by the customer
• C/O: Change order
• FNE: Fixed networked equipment
• I/O: Install and Optimize
• MSO: Mobile switching office
• OP: Order processing
• RF: Radio frequency
• SMP: Software maintenance program
• T&C: Terms and conditions
• WBS: Work Breakdown Structure

Core Process Redesign Toolkit

BOS ORDERTOCASH 3
Order-to-Cash Process Map (1 of 6)
Identify Business & Technical Requirements Identify Solution

Id e n tify E n d -to -
Customer NO
E n d N e tw o rk
R e q u ire m e n ts
(R F P )

Local Account New/

O b ta in C u s to m e r's
E n d -to -E n d
A s s ig n P ro g ra m
D ire c to r/P ro p o s a l
R e vie w
C u s to m e r's E n d -
D o N o t P u rs u e
G re e n fie ld YES B u s in e s s
Management S ys te m ?
N e tw o rk
R e q u ire m e n ts M a n a g e r/P ro je c t T e a m to -E n d
R e q u ire m e n ts
O p p o rtu n ity
(R F P )

Proposal R e vie w
C u s to m e r's E n d - NO
Management to -E n d
R e q u ire m e n ts
YES
Continued to
Systems R e vie w C u s to m e r's
E n d -to -E n d
D o e s M o to ro la 's
C u rre n t N e tw o rk W ill M o to ro la D o e s a 3 rd ”Create RF
Engineering R e q u ire m e n ts a n d
E n te r v ia G ra p h ic a l
O ffe rin g M e e t
C u s to m e r
NO D e ve lo p a
S o lu tio n ?
NO P a rty S o lu tio n
E xis t? Design”
U s e r In te rfa c e R e q u ire m e n ts ?

E ith er on th e F r o m a
Project Management te c h n o lo g y ro a d
m a p o r w ill b e
T e c h n o lo g y a s
w e ll a s co st
added to the p e rs p e c tive
ro a d m a p .

Product Synch.
(Supply Chain)
YES

YES
Financial Advocate

Regional Systems
Integration Center

Purchasing
D e ve lo p
D e ve lo p
H a rd w a re /
H a rd w a re / P e rfo rm
S o ftw a re /S e rvic e s P e rfo rm
In te g ra tio n T e s tin g
Fulfillment S o ftw a re /S e rvic e s
S o lu tio n
S o lu tio n
- Im p a c ts F A -
In te g ra tio n T e s tin g
- Im p a c ts F A -
- Im p a c ts F A -
- Im p a c ts F A -

Traffic/Logistics

Consolidation

Customs

R e vie w
RF Field C u s to m e r's E n d -
to -E n d
Engineering R e q u ire m e n ts

R e vie w
Network Field C u s to m e r's E n d -
to -E n d
Engineering R e q u ire m e n ts

Core Process Redesign Toolkit

BOS ORDERTOCASH 4
Order-to-Cash Process Map (2 of 6)
Create RF Design

Customer

Local Account
Management

Continued from
Proposal
“Identify Solution”
Management E xtra ct S ite
YES In fo rm a tio n fro m
N e tp la n
YES YES YES
G e n e ra te M a p s
Systems A re
T opographical
& R F C lutter NO
Does
P ro p o sa l
W a rra n t YES
S o u rce
T o p o gra p h ica l &
Has
C u sto m e r
p ro vid e d site NO
In fo rm C u sto m e r &
B u sin e ss T e a m o f
S ite & T ra ffic
C re a te T ra ffic M a p
R u n S im u la tio n s
U sin g R F P la n n in g
R e vie w S im u la tio n
O u tp u t
A re C ustom er's
R equirem ents NO
M o d ify S ite
P a ra m e te rs
th a t S h o w
C o ve ra ge ,
R e vie w M a p s w ith
C u sto m e r
D oes C ustom er
A pprove of R F
D esign?
B T S O n ly
O rd e r?
M et?

Engineering
M aps A vail.? S o u rcin g R F C lu tte r M a p s lo ca tio n & Tool C a p a city a n d D rive
m a p s? tra ffic in fo ? A ssu m p tio n s
R o u te
NO NO E xtra ct R F S ite
YES S p e cific D a ta b a se

T h e re a re typ ica lly

In fo rm a tio n
Continued to
P N O ffse ts o r C e ll
Project Management 1 0 ite ra tio n s o f
th e se a ctivitie s
ID s o r C o lo r co d e s,
e tc.
“Configure
- P N O ffse ts Product”
- C e ll ID s
-F re qu e n cy P la n

Product Synch.
(Supply Chain)

Financial Advocate

Regional Systems
Integration Center

Purchasing

Fulfillment

Traffic/Logistics

Consolidation

Customs

RF Field
Engineering

Network Field
Engineering

Core Process Redesign Toolkit

BOS ORDERTOCASH 5
Order-to-Cash Process Map (3 of 6)
Configure Product Generate Proposal & P.O.
E xecutable E xecutable
S ubm it O rder to O rder to O P & S ubm it O rder to O rder to O P &
Customer M otorola F ulfillm ent
P rocesses
M otorola via Fax/ F ulfillm ent
P rocesses
E lectronically H ardcopy

Local Account
Management
YE S
Finalize P ricing and
Proposal P roposal & S ubm it to
C ustom er for P O
Management Issuance

Continued from Finalize Finalize B TS Is C ustom er S et Continued to

Systems B TS O nly
“Create RP O rder?
YE S M otorola B TS A ncillary U p to O rder NO “Dimension
Engineering Design”
E quipm ent Lists E quipm ent Lists D irectly
Network”
NO

Project Management

Product Synch.
(Supply Chain)

Financial Advocate

Regional Systems
Integration Center

Purchasing

Fulfillment

Traffic/Logistics

Consolidation

Customs

RF Field
Engineering

Network Field
Engineering

Core Process Redesign Toolkit

BOS ORDERTOCASH 6
Order-to-Cash Process Map (4 of 6)
Dimension Network

Customer

Local Account
Management

Proposal
Management

D eterm ine C apacity D im ension E ach Interface D efine M apping of Continued to

Systems Continued from D efine H igh Level
R equirem ent for E ach to S upport Its C apacity
D im ension N etw ork D esign Interconnect
Traf. & S ignaling “Configure
N etw ork Topology P rocessors N etw ork
Engineering “General Proposal” Interface R equirm ent on each Interface Product”
D efine H ierarchical P arenting
- BTS - CBSC - MSC - PSTN Air Interface:
(C D M A ) D im ension Interfaces:
Project Management - BTS - BSC - RXCDR - M SC - - MS - BTS - CBSC - MSC - PSTN
Broadcast C ontrol C hannel, SD C C H ,
Paging, etc. (G SM )
P S T N (G S M ) (C D M A ) G iven C all M odel D eterm ine the F iber O ptic Pilof, Paging, Access G rants, etc. (C D M A)
- B T S - E M X - P S T N (A nalog) - MS - BTS - BSC - RXCDR - MSC - A ir Interface: ? (iD EN )
N um ber of P rocessor E lem ents B ackhaul ? (Analog)
- (E )B T S - B S C - R X C D R - M S C - P S T N (G S M ) # of T ransceivers T ied to R F Freq to S upport T raffic S ignaling A lcatel M icrow ave BT S - B SC
P S T N (iD E N ) - M S - B T S - E M X - P S T N (A nalog) P lan/T raf P lan - (G S M , iD E N ,
Product Synch. - (E )B T S - E B S C - M S C - P S T N - M S - (E )B T S - B S C - R X C D R - A nalog)
C hannels. C onfigurator or
O ther...
T C H 's, R adio Signaling Link (G SM )
? Fixed (C D M A )
M S C - P S T N (iD E N )
(Supply Chain) (iD E N )
- M S - (E )B T S - E B S C - M S C -
# of T ransceivers tied to R F
S im ulation (C D M A )
? Fixed (iD EN )
BT S - E M X
? (Analog)
C orrelate T opology to G eographic P S T N (iD E N ) T errestrial Interfaces (B T S - B S C - BSC - R X C D R
Inform ation R X C D R - M S C - P S T N , etc.) # of T 1/ T C H , C 7s, O M Ls, X BLs (G SM )
- B S C B oundaries #T raffic/D ata C hannels E 1s for each Interface - M S I's, T C H , C 7s, O M Ls, ? (iD EN )

Financial Advocate - M S C B oundaries

(based on m ajor roads, traffic
#S ignalling C hannels X C D R , LT G 's etc. R X C D R - M SC
T C H , C 7, BSC C IC T able - M SC C IC T able
(G SM )
density etc.) IP - S ignalling & T raffic/D ata are
T C H , C 7, BSC C IC T able - M SC C IC T able
- Location B oundaries com bined - S ignalling is built into the (iD E N )
(S hould be built into N etP lan) packet header. EBSC /C BSC - M SC
Regional Systems T C H , C 7, BSC , C IC T able, - M SC C IC T able
(C D M A)

Integration Center T C H , C 7, BSC C IC T able - M SC C IC T able

(iD E N )
M SC - PST N
T C H s, C 7s (All T echnologies)
M SC - H LR
C 7s (All T echnologies)

Purchasing M SC - M SC
T C H s, C 7s
(Should be Built Into N etPlan or N etwork
D im ensioning T ool)

Fulfillment

Traffic/Logistics

Consolidation

Customs

RF Field
Engineering

Network Field
Engineering

Core Process Redesign Toolkit

BOS ORDERTOCASH 7
Order-to-Cash Process Map (5 of 6)
Configure Product Prepare Project Generate Proposal/P.O. Dimension Network
Plan
E xecutable E xecutable
Customer Subm it Order to
M otorola
O rder to O P
& F ulfillm ent
Subm it Order
to M otorola via
O rder to O P
& F ulfillm ent
Electronically P rocesses Fax/Hardcopy P rocesses

Local Account C reate P roject

S chedule, W B S ,
To I/O (Site
Requirem e
Management Tim e-P hased
B udget, S tatem ent
nts)
of W ork
YES

Proposal Continued from C reate P roject

S chedule, W B S ,
F inalize P ricing
and P roposal &
“Dimension Tim e-P hased S ubm it to
Management Network”
B udget, S tatem ent
of W ork
C ustom er for P O
Issuance

C reate P roject Create

Continued to
Systems Create Final BSC/
XCDR/M SC/O M C/
Finalize Ancillary
Equipm ent Lists
Create Netw ork
S chedule, W B S ,
Tim e-P hased
Is Custom er
Set Up to NO
Executab
le O rder
Define
M apping of
Assem bly
Docum entation
“Consolidate
Engineering DAP/M PS etc.
Equipm ent Lists
(incl. M W )
Description
B udget, S tatem ent
of W ork
O rder Directly
each Interface
to Equipm ent
for Database &
Field Assem bly
Network
Specific
Database Info”
Project Management - Card Cage Diagram s
- W iring Diagram s
(Based on BTS, BSC,
Define Detailed Connectivity RXCDR, etc. Configuration)
Diagram s
Product Synch. - BTS M S1 - Port 0 to CBSC
M S5 - Port 1 etc.

(Supply Chain) Define Detailed Card Cage

Diagram s
- Location of BTS M S1 w ith
BTS
- Location of CBSC M S5 w ith
Financial Advocate CBSC
etc...

Regional Systems
Integration Center

Purchasing

Fulfillment

Traffic/Logistics

Consolidation

Customs

RF Field C reate P roject

S chedule, W B S ,
T im e-P hased B udget,
Engineering S tatem ent of W ork

C reate P roject
Network Field S chedule, W B S ,
T im e-P hased B udget,

Engineering S tatem ent of W ork

Core Process Redesign Toolkit

BOS ORDERTOCASH 8
Order-to-Cash Process Map (6 of 6)
Create Database

W ait for
Customer S pecified
Freeze D ate
Freeze
D atabase

P repare FN E
Integration &
Im plem entation
Local Account P lan

Management
Continued from M ethods of
Proposal “Consolidate Network
P rocedure (M O P S )
C utover/M igration
Management Specific Database Info” P lans etc.

Yes

C onsolidate N etw ork P repare FN E Is D atabase Identify & R esolve Travel to S ite
Systems U pdate N etw ork
D escription
S pecific D atabase Integration & testing
R equired?
YE S
R eserve Lab S pace
for Testing D atabase
C reate S ite S pecific
D atabase
Test D atabase in
Lab
P ass
Test?
NO D atabase w ith D atabase
Inform ation Im plem entation P lan D iscrepancies for O ptim ization
Engineering
From C ustom er - Inform ation NO
C ould B e A utom ated

- S ignal P oint C odes (C 7

Project Management specific)
O rigination D ataG en
D estination R aven
- C ell ID s Term ite
- C ountry C ode etc. Initiate
Product Synch. - C olor C ode
Interface to E quipm ent
O ptim ization

(Supply Chain) M apping Inform ation

A ssem bly D ocum entation
N etw ork Identification
Inform ation
R F Inform ation
- P aging A reas
Financial Advocate - Location A reas

(S hould be B uilt Into N etP lan)

Regional Systems
Integration Center

Purchasing

Fulfillment

Traffic/Logistics

Consolidation

Customs

P repare
RF Field Integration &
Im plem entation
Engineering P lan

P repare
Network Field Integration &
Im plem entation
Engineering P lan

Core Process Redesign Toolkit

BOS ORDERTOCASH 9
Order Processing Sub-Process Map (1 of 2)
PAPER PO OR OTHER e-CO M M ERCE O RDER FO R
A verage C ycle tim e: NO N O S tan dard
(INCLUDING W ARRANTY, EXISTING CUSTO M ERS for

Customer
C u sto m er pla ces
P O (p ape r/p ho ne)
TRAINING, SERVICES, SM P) 3 days, 80% of O rders
U p date P O &
P M info rm s
custom e r o f
EXISTING SYSTEM S (INCLUDING
W ARRANTY, TRAINING , SM P,
C u sto m er access
M otoro la W eb S ite
W arran ty?
S ales
E le m en t/ Continued
resu bm it ne cessary cha nges SMP?
w / A cco un t M gr/ SERVICES & ALL TYPES O F
P roject M gr O RDERS) YES

F ax
A verage C ycle tim e:
Local Account A M re ceive s P O
an d & w orks w /
P rogra m D irector W arran ty E xpress
A M ro uts reque st
throu gh e-
YES
<1 hour, 80% of
O rders
S ign C on tra ct
Management (C o m ple te &
C le an )
to assign P M O nly com m erce pro cess

Proposal T & C 's now

view a ble on
T & C sen t to w eb to p roje ct
Management S en d electronic
no tificatio n to P M
S yste m team thru w e b
en ab ler m od ule

A verage C ycle tim e: NO

Is a T ran sfe r E qu ipm e nt list
Systems 1 day, 80% of O rders C le an
P art# &
R e view P O in
con figura to r to ol
cha nge to
PO
equip m ent
list to O P
C le an
pa rt# &
w / P ricin g
view a ble in
pricing YES
Engineering pricing? requ ired ? m od ule syste m

NO CHARGE ORDER (SM P,

HW , ETC.) NO
F ina lize the
D e fine p roje ct C o ntract Is this a P M enters ord er in P M notified of
R e ceive id entification o f th e K ick O ff M ee ting
Project Management C re ate P roje ct team & scop e, or pa pe r pa pe r stand ard O P m o du le E qu ipm e nt list in
Initia te n o cha rge no tificatio n of pro ject te am thru if ne cessary
SMP? D e finitio n in bu dge t, cust PO ord er config? Y E S throu gh W eb syste m
ord er aw a rded core p rocess
syste m requ est dates en ab ler
con tra ct/P O ow n ers

Product Synch.
(Supply Chain)

Financial Advocate

Regional Systems
Integration Center

Purchasing

Fulfillment

Traffic/Logistics

Consolidation

Customs

RF Field
Engineering

Network Field
Engineering

Core Process Redesign Toolkit

BOS ORDERTOCASH 10
Order Processing Sub-Process Map (2 of 2)
Continued O rder S ychron izes R e ceives
D oes C ost
from “e- have w eb
Y es
C u sto m er uses
con figura to r to
P la ce orde r
throu gh
O rder
A ccep te d YES
throu gh syste m com m itm ent da te s Need
NO 3
Customer Commerce
config
access? crea te E quip list. e-co m m erce ?
tool (a bility to view
pre lim inary date s)
&
ackn ow le dge m en t
C/O ?
R e view &
ap prove
Order” YES A m e ndm e nt

Local Account
Management

Proposal NO

Management

Systems R e view /
A pp rove tech
Engineering cha nge

YES

PM Notified D id cust R e ceive ap pro ve d

E qu ipt P M re ceive s
NO price
Project Management P M inse rts C R S D /
C R A D info in to
of rejection/
problem
E nte r all C /O in
S yste m at o nce
C h ange?
cha nge YES
C re ate
A m e ndm e nt
A m e ndm e nt &
forw a rd to
ap prove d
A m e ndm e nt
synchro nizatio n (take action) custom e r
tool NO

Continued R u n "w h at if"

No
Product Synch. from “e- D a te s
scen erio s N e gotia te
exp edite s to ob tain
P rovid e P M b est
po ssible
R e lea se orde rs
Commerce M atch? on to fulfillm en t
(Supply Chain) be st d ates com m itm ent da te s
Order”
Y es

Financial Advocate
A pp rove
A m e ndm e nt

Regional Systems
Integration Center

Purchasing

Fulfillment 3

Traffic/Logistics

Consolidation

Customs

RF Field
Engineering

Network Field
Engineering

Core Process Redesign Toolkit

BOS ORDERTOCASH 11
Delivery Sub-Process Map
Average Cycle Time: Average Cycle Time:
7 days for standard configurations 1 - 2 days
Customer

Local Account
Management

Proposal
Management

Systems
Engineering

Project Management

Product Synch.
(Supply Chain)

Financial Advocate

Regional Systems E xecutable

P roject?
Y es
D istrib ution
R e ceives O rder
S up ply C h ain
con figure s p rod uct
C o m ple te system s
in te gratio n / Inspections? Y es Inspe ct
(pick m a te rial) con solidate
Integration Center

Purchasing
No

B illing & C o lle ctions

Fulfillment P ack O rder P rin t P acking List

Traffic/Logistics P rep are S h ip

D o cum en ts
P rep are Invoice C le ar C usto m s
A rran ge
T ran sp ortatio n
D e livery to
S ite

Consolidation R e ceive M aterial /

D o cum en ts
P ost
transa ction
D elivery to
S ite or A irport
P roo f o f
D e livery
P ost
T ran sa ction

Customs

RF Field
I/O
Engineering

Network Field
Engineering

Core Process Redesign Toolkit

BOS ORDERTOCASH 12
Installation and Optimization Sub-Process Map (1 of 4)
Average Cycle Time: 5 days 17 days 90 days 5 days 5 days 15 days 5 days 35 days 21 days 30 days

Continued to “Site
P erform S ite C onstruct Installation &
Customer Identify
C andidate
Identify
C andidate
W alks (for
S elect S ites S ecure S ites
P repare
A rchitect O btain P erm its
B uilding(s) & P repare the site
R eview S ite for
R eadiness
Is the site
Inform M otorola
of S ite Commissioning
Location & E rect Tow er(s) P er C heck list ready ?
M (T)S O S ites (E )B TS S ites D raw ings (S ite W alk) R eadiness
S uitability) at S ite(s) Activities”
- A irconditioning/V entilation NO

Local Account - S ite A larm s

- Fire P rotection
Management Result in Site
Site Acquisition and
- G rounding
- P ow er S ystem s/B atteries
- Lighting Revisits and Non-
- P hone C onnection and IS D N
billable Services
Proposal Preparation Activities C onn.
- Facilities for E 1/T1
C onnections
Management - Floor Loading R einforcem ent
(if neces)

Systems P repare
N ecessary S W
Engineering Load and
D eliver to S ite

Project Management

Product Synch.
(Supply Chain)

Financial Advocate

Regional Systems
Integration Center

Purchasing

Fulfillment

Traffic/Logistics

Consolidation
Installation & O ptim ization
Customs
Planning Activities
S et up a
RF Field D efine (E )B TS
O btain
C ustom er O rder H ave a K ick off
D o detail planning
(site specific) and
A rrange
S ubcontractors
P repare a detail
m eeting w ith
custom ers and
S ite check list for
Engineering R equirm ents
(or forecast) and
Fac schedule
M tg and R eceive
Input for planning
Instal
docum entation
and discuss S O W
and schedule site preparation
explain the
check list for
doc.
S ite prep
S et up a
Network Field D efine M S O
S ite
O btain
C ustom er O rder H ave a K ick off
D o detail planning
(site specific) and
A rrange
S ubcontractors
P repare a detail
m eeting w ith
custom ers and
check list for
Engineering
M tg and R eceive
R equirem ents (or forecast) and Instal and discuss S O W explain the
Input for M T S O docum entation and schedule site preparation
Fac schedule planning doc. check list for
Instal D oc should contain S ite prep
- F loor plan
- R eceive Installation - F loor loading
guide from D ev. requirem ent

Core Process Redesign Toolkit

-cabling diagram
- I& O docum entation
- R esource P lanning

BOS ORDERTOCASH 13
Installation and Optimization Sub-Process Map (2 of 4)
Customer

Local Account
Management

Proposal
Management

Systems
Engineering

Project Management

Product Synch.
(Supply Chain)

Financial Advocate

Regional Systems
Integration Center

Purchasing

Fulfillment

Traffic/Logistics Site Installation & Com m issioning Activities

Continued
Consolidation from “Site Deliver
Equipm ent and
Incom plete/Inaccurate Shipm ents Cause Site
Revisits
Acquisition” Softw are to the
site
O ut of Box
Failures Cause Field Failures Cause Non-Billable Site Revisits
Non-Billable and Delay CA/FA
Customs Site Revisits
Travel to site/
Uncrate/
Inventory/Inspect
Eqpt at Site
Continued to
RF Field Travel to site/
Inform Fulfilm ent Establish
Run ATP and Prepare list of
Uncrate/ Shortage
Y and Ship Parts to
Bolt Dow n (E)BTS Cable (E)BTS -Pow er O N
connection to Call test
Subm it data to Problem s and
“System
Engineering Inventory/Inspect
Eqpt at Site
s?
Site
Hardw are Hardw are - Load SW
-Calibrate
M TSO
custom er for
approval
resolve possible
problem s
Optimization”
NO

Network Field Travel to site/

Uncrate/
Inventory/Inspect
Shortage
s?
YES
Inform Fulfilm ent
and Ship Parts
Bolt Dow n
M (T)SO Hardw are
Cable M (T)SO
Hardw are
Install/Insert
M (T)SO Boards
-Pow er O N
- Load SW
Run ATP and
Subm it Data
Load Final config
DB and Upgrade
Prepare list of
Problem s and
resolve possible

Engineering
-Load dum m y DB SW
Eqpt at Site problem s

NO

Travel to site/
Uncrate/
Inventory/Inspect
Eqpt at Site

Core Process Redesign Toolkit

BOS ORDERTOCASH 14
 Installation and Optimization Sub-Process Map (3 of 4)

Customer

Local Account
Management

Proposal
Management
System O ptim ization Activities
Systems G enerate
C overage M aps M eet w ith
custom er & O btain D rive test and
A nalyse data and
M ake a list of Im plem ent R epeat D rive P erform ance D o Inter cluster A nalyse data and
M ake a list of Im plem ent R epeat D rive P erform ance
P repare list of
P roblem s and
and drive routes YES D rive tests and YES
Engineering
A fter C hanges A fter C hanges
(F rom F S D ) approval for D rive collect data changes. D iscuss changes test O k ay? changes. D iscuss changes test O k ay? resolve possible
R outes etc. w ith C ustom ers C ollect D ata w ith C ustom ers problem s
NO NO
Continued to
A ntenna tilt “System
Project Management P aram eter C hanges
Acceptance
Activity”

Product Synch.
(Supply Chain)

Financial Advocate

Regional Systems
Integration Center

Purchasing
YES

Fulfillment

Traffic/Logistics

Consolidation

Customs

Continued C om plete a Is a
RF Field from “Site cluster of B TS cluster
S ites ready?
Engineering Installation”
NO

Network Field
Engineering

Note: * Includes U.S., Europe and Australia Core Process Redesign Toolkit
BOS ORDERTOCASH 15
 Installation and Optimization Sub-Process Map (4 of 4)
System Acceptance Activities G row th Planning Activities
O btain O M C
N e tw o rk A nalyze Inventory To Final S ystem
D esign
Customer Approve CA
P erfo rm ance
S tatistics & D rive
N etw ork
S tatistics
N etw ork
E lem ents
T est R esu lts

Local Account
Management

Proposal
Management

Systems
Engineering
Continued S ub m it P ro blem s
P rep are pu nch list O btain signed
from “System C A forw ard it to to D eve lop m ent/ D evelop & A re A LL
Project Management Optimization
an d sub m it a nd ge t
the a ppro va l from B & C for
B&C E ngine erin g/
F ulfilm en t... for
Im plem ent
S olution
P rob lem s
reso lved ?
YES O btain FA
custom e rs collection
Activities” reso lutio n
NO

Product Synch.
(Supply Chain)

Financial Advocate

Regional Systems
Integration Center

Purchasing

Fulfillment

Traffic/Logistics

Consolidation

Customs

RF Field
Engineering

Network Field
Engineering

Note: * Includes U.S., Europe and Australia Core Process Redesign Toolkit
BOS ORDERTOCASH 16
 Billing and Collections Sub-Process Map
1 D ay P er P aym ent Term s 1 D ay D one M onthly

C ustom er E lectronic M onthly

Customer receives
R equest for
paym ent
transfer of statem ent
invoice funds rec'd

Local Account
Management

Proposal
Management

Systems
Engineering

Project Management 4 C A and/or FA

received

Product Synch.
(Supply Chain)
N
O

C ustom er's
Financial Advocate C ustom er's
A /R updated
R ec'd
paym ent
YE S N otification of
paym ent
A pply cash to
A /R
C ustom er
statem ent
statem ent
generated
? rec'd updated
m onthly

Regional Systems
Integration Center

Purchasing

Fulfillment S ales elem ent

ships

Traffic/Logistics

Consolidation

Customs

RF Field
S ervices are
Engineering 4
com pleted

Network Field
Engineering

Note: * Includes U.S., Europe and Australia Core Process Redesign Toolkit
BOS ORDERTOCASH 17