Customer Journey

Maps & Infographics

Here is where this template begins
 Customer Journey Maps & Infographics

01 02 03 04 05

Awareness Search Reputation Conversion Experience

Earth is the third Mercury is the Jupiter is the Despite being Venus has a
planet from the closest planet to biggest planet of red, Mars is a beautiful name
Sun the Sun them all very cold place but is very hot
 Customer Journey Maps & Infographics
Mercury Jupiter Mars Venus

Mercury is the Jupiter is the Despite being Venus has a

closest planet to biggest planet of red, Mars is a beautiful name
the Sun them all very cold place but is very hot
 Customer Journey Maps & Infographics

Awareness Interest Purchase Retention Advocacy

Earth is the third Mercury is the Jupiter is the Despite being Venus has a
planet from the closest planet to biggest planet of red, Mars is a beautiful name
Sun the Sun them all very cold place but is very hot
 Customer Journey Maps & Infographics
Mercury is the closest
planet to the Sun

Jupiter is the biggest planet

of them all

Despite being red, Mars is a

very cold place

Earth is the third planet

from the Sun

Mercu
Jupiter Mars Earth
ry
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Customer Journey Maps & Infographics
Customer Journey Goals
01 Identify the customer Earth is the third planet from the Sun

02 Understand phases Mercury is the closest planet to the Sun

03 Identify doubts Jupiter is the biggest planet of them all

04 Map contact points Despite being red, Mars is a very cold place

05 Evaluate key moments Venus has a beautiful name but is very hot

06 Internal processes Saturn is a gas giant with several rings

07 Understand the pains Neptune is the farthest planet from the Sun
 Customer Journey Maps & Infographics

Phase 1 Phase 2 Phase 3 Phase 4

Mercury is the Despite being Jupiter is the Venus has a

smallest planet red, Mars is very biggest planet of beautiful name
of them all cold them all but is very hot
 Customer Journey Maps & Infographics
Customer Journey

01 02 03 04 05

Considerati
Awareness Purchase Retention Advocacy
on

● List item 1 ● List item 1 ● List item 1 ● List item 1 ● List item 1
● List item 2 ● List item 2 ● List item 2 ● List item 2 ● List item 2
● List item 3 ● List item 3 ● List item 3 ● List item 3 ● List item 3
● List item 4 ● List item 4 ● List item 4 ● List item 4 ● List item 4

Sales Journey
Customer Journey Maps & Infographics

Awareness Search
01 Earth is the third 02 Mercury is the
planet from the closest planet to
Sun the Sun

Jupiter
Reputation Conversion
Jupiter is the
biggest planet of
03 Venus has a 04 Despite being
them all beautiful name red, Mars is a
but is hot very cold place
 Customer Journey Maps & Infographics
Earth Mercury Jupiter Mars Venus
Experience
Positive
Experience
Negative

Earth is the third Mercury is the Jupiter is the Despite being Venus has a
planet from the closest planet to biggest planet of red, Mars is a beautiful name
Sun the Sun them all very cold place but is very hot
Customer Journey Maps & Infographics
01 02 03 04

Awareness Consideratio Acquisition Loyalty

n
Mercury is the Jupiter is the Despite being Venus has a
closest planet to biggest planet of red, Mars is a beautiful name
the Sun them all very cold place but is very hot
 Customer Journey Maps & Infographics
Awarenes Acquisitio
Interest Loyalty
s n

30% 20% 40% 10%

Earth is the third Mercury is the Jupiter is the Despite being

planet from the closest planet to biggest planet of red, Mars is a
Sun the Sun them all very cold place
 Customer Journey Maps & Infographics
Interest Retention
Mercury is the Despite being
01 closest planet to 03 red, Mars is a 05
the Sun very cold place

Awareness Purchase Advocacy

Earth is the third 02 Jupiter is the 04 Venus has a
planet from the biggest planet of beautiful name
Sun them all but is very hot
Customer Journey Maps & Infographics

Customer Journey
01 Awareness Earth is the third planet from the Sun

02 Consideration Mercury is the closest planet to the Sun

03 Purchase Jupiter is the biggest planet of them all

04 Retention Despite being red, Mars is a cold place

05 Advocacy Venus has a beautiful name but is hot

 Customer Journey Maps & Infographics
Considerati
Awareness Purchase Retention Advocacy
on

Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint

Mars is a very We all live on Mercury is Saturn is a gas Jupiter is a gas
cold planet planet Earth very small giant giant

Touchpoint Touchpoint Touchpoint Touchpoint Touchpoint

Venus has a Pluto is a Jupiter is a big Neptune is far Mars have a
nice name dwarf planet planet away from us reddish cast
 Customer Journey Maps & Infographics

Consideratio
Awareness Purchase Loyalty
n

Social ads Reviews Website Offers

Search Blog Shop Survey

Buyer persona
Direct mail Infographics Booking Blog
● List item 1
● List item 2
Word of mouth Videos Social media ● List item 3
● List item 4
Radio, TV Media Emails
 Customer Journey Maps & Infographics

Consideratio
Awareness Purchase Service Loyalty Advocacy
n

Social ads Reviews Website Base Offers Reviews

Search Blog Shop Emails Survey Share

Direct mail Infographics Booking Helpdesk Blog Engage

Word of mouth Videos Social media Social media Recommend

Radio, TV Media Application Emails

 Customer Journey Maps & Infographics

Venus 100
Venus has a %
beautiful name

Jupiter
It’s the biggest
50%
planet of them all

Mercury
It’s the closest
75%
planet to the Sun

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Customer Journey Maps & Infographics
Mars Earth Mercury
Mars is a very We all live on Mercury is
cold planet planet Earth very small

Considerati
Awareness Purchase Retention Advocacy
on

Venus Saturn
Venus has a Saturn is a gas
nice name giant
Customer Journey Maps & Infographics

Mercury Jupiter Mars Earth

Mercury is the Jupiter is the Despite being Earth is the

closest planet to biggest planet red, Mars is a third planet
the Sun of them all very cold place from the Sun
 Customer Journey Maps & Infographics
Venus Mercury
Venus has a 10% 40% It’s the closest planet
beautiful name to the Sun

Jupiter Mars
It’s the biggest 20% 30% Despite being red,
planet of them all Mars is cold

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Customer Journey Maps & Infographics
Positive experience
● List item 1
● List item 2
● List item 1
● List item 2

Considerati
Awareness Acquisition Loyalty
on

● List item 1 ● List item 1

● List item 2 ● List item 2

● List item 1
Negative experience
● List item 2
 Customer Journey Maps & Infographics

Earth
Earth is the third
planet from the
Sun

Jupiter
Jupiter is the
biggest planet of
them all

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Customer Journey Maps & Infographics

01 02

Earth Mercury
Earth is the third planet Mercury is a very
from the Sun small planet

03 04

Mars Jupiter
Despite being red, Jupiter is the biggest
Mars is a cold place planet of them all
 Customer Journey Maps & Infographics
Mercury is the Despite being
closest planet to red, Mars is a
the Sun very cold place

Awareness Interest Purchase Retention Advocacy

Earth is the third Jupiter is the Venus has a

planet from the biggest planet of beautiful name
Sun them all but is very hot
 Customer Journey Maps & Infographics

Venus
Venus has a 60%
beautiful name

Jupiter
Customer journey It’s the biggest 30%
phases planet of them all

Mercury
It’s the closest planet 10%
to the Sun

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Customer Journey Maps & Infographics

Phase 1 Phase 2 Phase 3 Phase 4

Mercury is a very small Despite being red, Jupiter is the biggest Venus has a beautiful
planet Mars is very cold planet of them all name but is very hot
 Customer Journey Maps & Infographics

Phase 3
Jupiter is the
biggest planet of
them all
Phase 2
Mercury is the
closest planet to
the Sun
Phase 1
Earth is the third
planet from the
Sun
 Customer Journey Maps & Infographics
Customer Experience
Very Good
Good
Normal
Bad
Very Bad

Mercury is the Jupiter is the Despite being Earth is the third

closest planet to biggest planet of red, Mars is a planet from the
the Sun them all very cold place Sun
 Customer Journey Maps & Infographics
Awarenes
Loyalty
s

30% 10%

Earth is the third Despite being

planet from the red, Mars is a
Sun very cold place
 Customer Journey Maps & Infographics
Step
3
Earth
Earth is the only planet that
Step harbors life
2
Venus 5/5
Venus has a beautiful
Step name but is hot
1
Mercury 3/5
Mercury is the closest
planet to the Sun

4/5
 Customer Journey Maps & Infographics
01 02 03 04 05

Awareness Interest Purchase Advocacy Loyalty

Earth is the third Mercury is the Jupiter is the Despite being Venus has a
planet from the closest planet to biggest planet of red, Mars is a beautiful name
Sun the Sun them all very cold place but is very hot
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