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In 1986 Bill Smith Invented Six Sigma Methodology At Motorola (USA) Six Sigma is a Comprehensive & Flexible System For achieving, Sustaining and Maximizing Business Success.
Bill Simth Father Of Six Sigma
It is not about thinking, feeling or believing conceive to be the solution to the problem.
Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating 'defects' in manufacturing and service-related processes. Commonly defined as 3.4 defects per million opportunities, Six Sigma can be defined and understood at three distinct levels: metric, methodology and philosophy..."
ITC Welcomgroup Hotels, Palaces and Resorts is India's second largest hotel Chain with over 100 hotels. Based out of Hotels Division Headquarters at the ITC Green Centre in Gurgaon, off New Delhi, ITC Welcomgroup is also the exclusive franchisee of The Luxury Collection brand of Starwood Hotels and Resorts in India.ITC Hotels is regularly voted amongst the best employers in Asia in the hospitality sector.
Inspired By The Global Partners For Six Sigma ITC started Implementing Six Sigma In April 2001 Benefited With Rs 2.60 Cr & Saved 80 to 90 Lakh Last Year Identify Hidden Waste and Cost Identify & Eliminate Defect
CHAMPION
Mr. Manoj Virmani Mr. Ranjit Patule Unit Manager (11) Mr. Shailesh Bansal Regional Head (3) AET Leader(13) Only At ITC Maratha
GREEN BELT
YELLOW BELT
MANAGING DIRECTOR
GENERAL MANAGER
HR MANAGER
ACCOUNTS MANAGER
SR. HOUSE ASST. FRONT KEEPING CHEF THE OFF. MANAGER PARTY RESTAURANT MANAGER MANAGER COMMY 3 ASST. HOUSE LOBBY KEEPING MANAGER MATREE MANAGER THE HOTEL COMMY 2 HOUSE FRONT KEEPING OFF. EXEC. SR. CAPTAIN SUPERVISOR COMMY 1 FRONT OFF. HOUSE KEEPING CAPTAIN SUPERVISOR FLOOR SUPERVISOR TRANNEE SR. STEWARD TRANNEE / BUS BOY FRONT OFF. ASST. CHAMBER MAID TRANNEE
MAINTAINANCE SUPERVISOR
HR
HR TRANNEE
Normal Method of Problem Solving Step 1. Understand what is to be improved and set a goal Example I am too fat. I want to reduce my weight.
I am currently 90 kg. Ideally, 2. Measure their current state I should be about 70kg. If I exercise more and eat 3. Apply conventional wisdom less, or gut theory I should lose weight. 4. Take action 5. Measure to verify improvement has taken place Exercise more and eat less. I lost 5kg.
3. Develop cause-and-effect theories of what may be causing the problem. 4. Search for the real causes of the problem and scientifically prove the cause-and-effect linkage. 5. Take action. Improve Analyze
> How can the understanding of the real causes of the problem be exploited to eliminate or reduce the size of the problem? > How can this Y = f(X) understanding be exploited? > Did Y really improve?
6. Measure to verify improvement has taken place. 7. Take actions to sustain the gains.
Control
CMC Software Of Each Department Customer Feedback Over Department Wise Consolidation Of Log & Data Available Different Department
GOLDEN PEACOCK AWARD 2010 NATIONAL TOURISM AWARD 2004-05 BEST LUXURY HOTEL OF THE YEAR 2002
Currently At 3.8 Sigma Level, Phase 3 Target To Achieve Lean Six Sigma To Implement TPM (Total Productivity Management) To Have All Hotel To Be Energy Efficient & ISO Certified To Have 100% Customer Retention To Be The Most Admire Hotel In World