ISO 9000

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FLOW OF PRESENTATION: ISO 9000

1. 2. 3. 4. 5. 6.

INTRODUCTION PRINCIPLES OF ISO 9000 ISO 9000 SERIES CASE STUDY - CANADIAN UK CASE STUDY DABUR LTD CASE STUDY-

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WHAT IS ISO ?

ISO International Organization for Standardization Established in 1947 to develop common international quality standards. ISO is a worldwide federation of national standard bodies of 140 countries. Located in Switzerland

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WHAT IS ISO 9000?

ISO first published its standards in 1987 ISO derived from the Greek word isoequal/uniform ISOs are generic as they apply to all functions & industries- one size fits all standards. ISO 9000 focuses on external quality assurance & internal quality system. ISO 9000 series has five international standards on quality management which are ISO 9000, ISO 9001, ISO 9002, ISO 9003 & ISO 9004. Worldwide standards that establishes
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PRINCIPLES OF ISO 9000

Principle 1. ISO 9000 is a standard for a quality system and not a product or service standard. Principle 2. ISO 9000 based on documentation & is premised on the following:

Plan what you do. Do what you plan. Record what you did.
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PRINCIPLES OF ISO 9000

Principle 3. ISO 9000 emphasizes on prevention.

Principle 4. ISO 9000 is a universal standard.

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List of ISO 9002 Certified Companies

Nilkamal Plastics Moser Baer India Finolex Industries Ashok Leyland Hindalco Bharat Forge Alembic Ltd Indian Rayon
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ISO 9000 & 9004

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The ISO 9000 standards are published in a series of five booklets, each covering a specific area. ISO 9000 and ISO 9004 are guidance standards. They describe what is necessary to accomplish the requirements outlined in standards 9001, 9002 or 9003. Organizations choose the standards to which they want to become registered, based on their structure, their products, services and their specific function.

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Canadian pizza (uk)

Submitted to Submitted by Asha Sampat 4/24/12

Background note

3 Manufacturing sites & 1 distribution site in England Employs 400 people Core business manufacture of chilled and frozen pizza bases & toppings for retail industry. Main customers

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Canadian Pizza (UK) obtained ISO 9000 registration in July 2000

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Issues

Customer

driven
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Steps in implementation of iso

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Benefits
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BEFORE
Product quality was not as perfect as they want for fast fashion.

AFTER
End product quality has increased.

The perfection of HUGO BOSS suits is in the sewing-Bad sewing can not improve with good pressing

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BEFORE
To be fast ,good and flexible fashion, Communication strategies was not so efficient.

AFTER
Trouble free communication.

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BEFORE
No proper training .

AFTER
More emphasis and focus on training.

Produce quality, but there was not proper checking and inspection.

Written work instructions .

Superb and well known operators.

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BEFORE
Line efficiency was normal not so good .

AFTER
Line efficient enough to offset the high cost of a unite labor force.

More defects High Wastage.

Defects has decreased.

Waste has decreased

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Experienced worker ,filled with enthusiasm associated with making a respected world product to standards that are also world class.

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DABUR INDIA LTD

Submitted to Submitted by Click to edit Master subtitle style Mr. Ankur Saxena Rahul Yadav
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Dabur India Limited (DIL)

The fourth largest FMCG Company Turnover of more than Rs. 1,000 crores. It operates under three business categories namely Consumer Care Division (CCD), Consumer Healthcare Division 4/24/12 (CHD) and

HISTORY

Dr. S.K Burman started Dabur in 1884 as a small pharmacy Initially, he prepared Ayurvedic medicines to treat diseases like malaria, plague The real mass production started in 1896. Early 1900s saw Dabur emerge as the first company to provide health care It achieved significant improvements after setting up Research and Development centers and manufacturing automation. The launch of Daburs Amla hair oil and Chyawanprash was a boon to the expanding business. Dabur computerized its operations in 1957. It became a public limited company in 1986 followed by diversification in Spain in 1992. A major change came when Dabur came up with its IPO in 1994. In 1998,for the first time in the history of Dabur, a non-family member took charge.

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DABUR WORLDWIDE

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VARIOUS PRODUCTS
Dabur amla hair oil Red tooth powder Dabur anmol hair oil

Dabur heena cream Dabur gulabari Pudin hara Hajmola

Bhasma Churan Janam ghunti

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ISO CERTIFICATION
Dabur became the first ayurvedic products company to get ISO 9002 certification.

In Dabur India Ltd. Knowledge and technology are key resources, which have helped the company to achieve higher level of excellence and efficiency.

Dabur completed its 100 years in the year 1984 and became a Public Co Ltd

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CHANGES AFTER ISO CERTIFICATION FINANCIAL PERFORMANCE: The Companys revenue have grown at a CAGR of 33%. Introduction of new products and variants has enhanced its leadership position and revenue growth.

This growth has been supported by sector growth which attracts good demand both from rural and urban India.

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