SR Number 6991426.

992 Open Date 10-JUN-08 08:02:13

Support Identifier 3696728 Name ERPBA LG
Severity 3 Last Update 17-JUN-08 09:18:04
Product Oracle Application Object Product Version 11.5.10
Library
Platform AIX5L Based Systems (64-bit) Detailed Status Hard Close
SR Reference n/a BUG Reference n/a

Abstract

FILE->EXPORT IS NOT CREATING THE EXCEL EXPORT FILE

Resolution History

10-JUN-08 08:02:13 GMT

Severity Conditions

Yes

Business Risk
Other (please describe below):

Explain Other
FILE->EXPORT is not creating the Excel export file.
While doing FILE -> EXPORT, it shows exporting to excel
but it terminates without prompting to open/save the excel file
it doesnot even create any excel file.

### Detailed Problem Statement ###

FILE->EXPORT is not creating the Excel export file.
While doing FILE -> EXPORT, it shows exporting to excel
but it terminates without prompting to open/save the excel file
it doesnot even create any excel file.

### Steps to Reproduce ###

FILE->EXPORT

### Instance Name and Type of System ###

ILTES,test

### Recent Changes ###

No

### Workaround ###

Not available

### Impact on Business ###

users are unable to export the data in excel.

### What version of application installing? ###

11.5.10

### What version of Oracle database installing? ###

9.2.0.x

### What rapidwiz version? ###

No idea

### Staged installation being used? ###

No

### What type of system configuration? ###

FILE->EXPORT is not creating the Excel export file.
While doing FILE -> EXPORT, it shows exporting to excel
but it terminates without prompting to open/save the excel file
it doesnot even create any excel file.

### Documentation referenced? ###

FILE->EXPORT is not creating the Excel export file.
While doing FILE -> EXPORT, it shows exporting to excel
but it terminates without prompting to open/save the excel file
it doesnot even create any excel file.

### Customer work hours and timezone ###

IST

### milestones and deadlines ###

### Files to be Loaded: Note183274.1 ###

No Files

Can you easily recover from, bypass or work around the problem?
No
Does your system or application continue normally after the problem occurs?
Yes

Are the standard features of the system or application still available; is the loss of service minor?
Yes

Contact me via : Telephone -> 09811354071

10-JUN-08 08:52:39 GMT

UPDATE
======
Hi Erpba,

Thank you for using MetaLink. We are currently reviewing/researching the situation and will update the
Service Request (SR) or call you
as soon as we have relevant information. Thank you for your patience.

Best Regards,
Kalaivani
Global Customer Services

STATUS
=======

@WIP -- Work In Progress

10-JUN-08 08:52:54 GMT

.
UPDATE
=======
Hi Erpba,

1. Is this issue is happening in all the forms of all the responsibility.

2. Was this working fine earlier.
3. Follow Note 338545.1 Ext/Mod How To Enable Debugging When Export Fails In
Applications 11i:
please upload the resulting Log file.
4. Run the following query in SQL*Plus and let me know result:

set serveroutput on
declare
db_file NUMBER;
mime_type VARCHAR2(255) := 'text/plain';
out_string VARCHAR2(32767) := 'Just some plain text that is stored.';
web_server_prefix VARCHAR2(500);
url VARCHAR2(500);
begin
db_file := fnd_gfm.file_create(content_type => mime_type, program_name =>
'export');
fnd_gfm.file_write_line(db_file, out_string);
db_file := fnd_gfm.file_close(db_file);
url := fnd_gfm.construct_download_url(fnd_web_config.gfm_agent, db_file, TRUE);
dbms_output.put_line(url);
end;

Thanks,
Kalaivani

STATUS
=======

@CUS -- Waiting for requested information

10-JUN-08 08:53:00 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.

11-JUN-08 09:15:52 GMT

.
FOLLOW UP
==========
Hi Erpba,

Please update the SR as soon as possible with the current status and/or requested information so we can
continue working the i
ssue.

Thank You,
Kalaivani
STATUS
=======

@CUS -- Waiting for Customer Update

11-JUN-08 09:15:57 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.

11-JUN-08 11:28:06 GMT

The customer : erpdba@lgezbuy.com : has uploaded the following file via MetaLink:
export_debug_snapshot.doc

11-JUN-08 11:29:07 GMT

The customer : erpdba@lgezbuy.com : has uploaded the following file via MetaLink:
Doc2.doc

11-JUN-08 11:30:14 GMT

New info : erpdba@lgezbuy.com

Hi,

1. Is this issue is happening in all the forms of all the responsibility.

YES
2. Was this working fine earlier.
YES
3. Follow Note 338545.1 Ext/Mod How To Enable Debugging When Export Fails In
Applications 11i:
please upload the resulting Log file.

UPLOADED

4. Screen shot uploaded

Regards
-----------
ERPDBA(LG)

11-JUN-08 11:57:32 GMT

.
UPDATE
=======
Hi Erpba,

I have reviewed the file uploaded,Please let me know the result of the following query:

set serveroutput on
declare
db_file NUMBER;
mime_type VARCHAR2(255) := 'text/plain';
out_string VARCHAR2(32767) := 'Just some plain text that is stored.';
web_server_prefix VARCHAR2(500);
url VARCHAR2(500);
begin
db_file := fnd_gfm.file_create(content_type => mime_type, program_name =>
'export');
fnd_gfm.file_write_line(db_file, out_string);
db_file := fnd_gfm.file_close(db_file);
url := fnd_gfm.construct_download_url(fnd_web_config.gfm_agent, db_file, TRUE);
dbms_output.put_line(url);
end;
/

Thanks,
Kalaivani

STATUS
=======

@CUS -- Waiting for requested information

11-JUN-08 11:57:38 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.

12-JUN-08 09:41:12 GMT

New info : erpdba@lgezbuy.com

Hi ,

We have run the query given by you and we're getting the error mentioned below ..

SQL> set serveroutput on

SQL> declare
2 db_file NUMBER;
3 mime_type VARCHAR2(255) := 'text/plain';
4 out_string VARCHAR2(32767) := 'Just some plain text that is stored.';
5 web_server_prefix VARCHAR2(500);
6 url VARCHAR2(500);
7 begin
8 db_file := fnd_gfm.file_create(content_type => mime_type, program_name =>
9 'export');
10 fnd_gfm.file_write_line(db_file, out_string);
11 db_file := fnd_gfm.file_close(db_file);
12 url := fnd_gfm.construct_download_url(fnd_web_config.gfm_agent, db_file, TRUE);
13 dbms_output.put_line(url);
14 end;
15 /
declare
*
ERROR at line 1:
ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE
ORA-06512: at "APPS.FND_GFM", line 537
ORA-06512: at line 8

Regds
LGDBA

13-JUN-08 02:55:56 GMT

.
UPDATE
=======
Hi Erpba,

Please perform the following:

ACTION PLAN
============
1. Run afupdlob.sql first, this will drop the index.
2. Then run aflobbld.sql to rebuild.
3. Retest the issue.

Thank you,

Kalaivani
Global Customer Services

STATUS
=======

@CUS -- Waiting for customer action plan results

13-JUN-08 02:56:13 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.

14-JUN-08 05:26:03 GMT

New info : erpdba@lgezbuy.com

Hi ,

We're unable to find the required scripts name "afupdlob.sql" . We searched it in FND_TOP , But didn't
found it . So , Ple
ase send the script to us OR the location from where we can download it ..

Regds
LGDBA

14-JUN-08 12:02:01 GMT

New info : erpdba@lgezbuy.com
Hi ,

Please update this TAR . As the user testing is suffering ...

regds
LGDBA

14-JUN-08 16:51:03 GMT

New info : erpdba@lgezbuy.com

Please update this TAR . As the user testing is suffering ...

Regards
LG

15-JUN-08 10:05:23 GMT

.
UPDATE
=======
Hi Erpba,

since SR update after the end of myshift not able to update the SR.

To implement the solution, please execute the following steps:

You will be able to get the script under $FND_TOP/sql.

sql> connect apps/apps

sql> @$FND_TOP/sql/afupdlob.sql applsys apps
sql> @$FND_TOP/sql/aflobbld.sql applsys apps

Thanks,
Kalaivani

STATUS
=======
@CUS -- Waiting for requested information

15-JUN-08 10:05:29 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.

16-JUN-08 09:32:18 GMT

.
FOLLOW UP
==========
Hi Erpba,

Please update the SR as soon as possible with the current status and/or requested information so we can
continue working the i
ssue.

Thank You,
Kalaivani

STATUS
=======

@CUS -- Waiting for Customer Update

16-JUN-08 09:32:25 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.

16-JUN-08 10:08:09 GMT

New info : erpdba@lgezbuy.com

Dear,

You will be able to get the script under $FND_TOP/sql.

sql> @$FND_TOP/sql/afupdlob.sql applsys apps

sql> @$FND_TOP/sql/aflobbld.sql applsys apps
we are unable to find the afupdlob.sql under $FND_TOP/sql.
kindly send the sql for us (e.g . refer us the loaction on metalik
where this sql can be found.

We will highly appreciate your effort.

Regards,
ERPDBA(LG)

16-JUN-08 10:11:48 GMT

.
UPDATE
=======
Hi Erpba,

Please run teh program "Rebuild Help Search Index" from system administrator resposibility , this
inturns calls the sql script.
and retest the issue.

Thanks,
Kalaivani

STATUS
=======

@CUS -- Waiting for requested information

16-JUN-08 10:11:54 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.

17-JUN-08 07:18:12 GMT

.
FOLLOW UP
==========
Hi Erpba,
Please update the SR as soon as possible with the current status and/or requested information so we can
continue working the i
ssue.

Thank You,
Kalaivani

STATUS
=======

@CUS -- Waiting for Customer Update

17-JUN-08 07:18:17 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.

17-JUN-08 08:59:06 GMT

New info : erpdba@lgezbuy.com

Hi,
The issue has been resolved after running the mentioned
concurrent .
Thanks a lot.

Regards,
-----------
ERPDBA(LG)

17-JUN-08 09:15:51 GMT

.
ISSUE CLARIFICATION
====================
Customer is not able to export from any forms of oracle applications.
The export was working fine earlier.

.
ISSUE VERIFICATION
===================
Verified the issue by the screen shots in the file export_debug_snapshot.doc, which shows the step by
step debug information whe
n export happens.

.
CAUSE DETERMINATION
====================
Cause for the issue is Index got corrupted.

CAUSE JUSTIFICATION
====================
Cause for the issue has been been found from the debug sql.Which shows domain index has iss
ue.

.
PROPOSED SOLUTION(S)
======================
1. Run the below

sql> connect apps/apps

sql> @$FND_TOP/sql/afupdlob.sql applsys apps
sql> @$FND_TOP/sql/aflobbld.sql applsys appsc

OR

2. Please run teh program "Rebuild Help Search Index" from system administrator resposibility , this
inturns calls the above sql scr
ipt.

3. Retest the issue.

PROPOSED SOLUTION JUSTIFICATION(S)

====================================
The sql or the program provided will help to recreate the index.

.
SOLUTION / ACTION PLAN
=======================
To implement the solution, please execute the following steps:

1. Please run the program "Rebuild Help Search Index" from system administrator resposibility , this
inturns calls the
above sql script.

2. Retest the issue.

17-JUN-08 09:17:12 GMT

.
UPDATE
=======

Hi Erpba,

It was my pleasure working with you.I am hard closing this service request now after getting your
confirmation.When the service req
uest is closed, you will receive a customer survey notification.

I request you to kindly spare few minutes to complete the survey for the closed service re
quest.The survey responses means a lot to us. They are monitored and analyzed in
ternally, So that we keep improving on our customer satisfaction levels.

Kindly find some part of your valuable time and fill the survey.

For any added concerns please drop in a mail to my manager Yadhu at yadhunath.srinivasamurthy@or
acle.com

Best Regards,
Kalaivani
Global Customer Services

STATUS
=======

Inactivated -- Issue Resolved

17-JUN-08 09:18:04 GMT

Email Update button has been pressed: Sending email to erpdba@lgezbuy.com.