4. Mention reason to purchase the vehicle from a) Quick delivery b) Customer care c) After sales service d) All 5.

What do you feel about the price of TATA CAR when compared with its facilities? a) High b) Normal c) Low 6. Do you satisfied with your TATA CAR? a) Yes b) No 7. What attribute made you to purchase? a) New model & design b) Mileage c) Pick-up d) Others 8. What is the maintains cost of your TATA CAR? a) Medium cost b) Low cost c) High cost

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9. Please specify the overall performance of your TATA CAR? a)Excellent b) Good c) poor 10. Do you satisfied with the services provide TATA MOTORS AUTHORISED DEALER)? a) Yes b) No 11. Do you satisfied with (TATA MOTORS AUTHORISED DEALER) responding to your needs? a) Yes b) No 12. Do you prior appointment for your service and maintenance? a)All the time b)Sometime c)Never 13. Are you satisfied with the workshop service? a) All the time b) Sometime c) Never

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14. Are the opening and closing time of our workshop convenient? a) Yes b) No 15. Do you satisfy the quality of workmanship of our workshop? a) Highly satisfied b) Satisfied c) Not satisfied 16. Do you think TATA MOTORS has to increase its services center? Both in Rural and Urban areas? a) YES b) NO

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