Reg No : 20UBN229618

Name : S.MADESH

Topic : TOYOTA CARS

Objectives Of The Study

 To know the level of satisfaction of the respondents on the pricing of Toyota cars.

 To study about the customer satisfaction on the service provides by the dealer.

 To study the opinion of the customer regarding the availability and cost of spare
parts.

 To study the opinion of customer its features like mileage, price etc.

 To study the effect of advertisement on the customer.

Project Topic :-

A study on customer satisfaction towards TOYOTA CARS at

Krishnagiri District.

QUESTIONAIRES

1. Age
a) 20 years
b) 21 to 30 years
c) 31 to 40 years
d) >40 years

2. Gender
a) Male
b) Female

3. Material status
a) Married
b) Unmarried

4. Occupation
a) Private & self employment
b) Govt. Employee
c) Students
d) Others
5. Area of living
a) Village
b) Town
c) City

6. Number of members in family

a) Up to 2
b) 2 to 4
c) 4 to 6
d) Above 6

7. Income
a) 40,000
b) 40,000 to 50,000
c) 50,000 to 60,000
d) Above 60,000

8. At presents which toyota car do you own?

a) Etios
b) Innova
c) Glanza
d) Others

9. Did you search information for buy the cars

a) Yes
b) No

10. Have you seen the the advertisement of toyota cars

a) Yes
b) No
11. How do you feel about rate / price of toyota cars
a) Affordable
b) Moderate
c) Expensive

12. Why do you recommend toyota cars

a) Comfordable
b) Atractive design
c) Others

13. How much money do you spend to buy a car

a) Less than 5,00,00
b) 5,00,000 to 7,00,000
c) 7,00,000 to 10,00,000
d) Above 10,00,000

14. Factor influence to buy a toyota car

a) Online ads
b) Friends
c) others

15. Are you satisfied to buy a car

a) Satisfied
b) Neutral
c) Not satisfied

16. Do you recommend others to buy a toyata car

a) Yes
b) No
17. From hiw many years are using your existing car
a) Less than 1 year
b) 2 to 3 years
c) 3 to 4 years
d) More than 4 years

18. Which influenced you to buy the particular car

a) Price
b) Mileage
c) Design
d) Brand

19. How much you will satisfied for the mileage your car
a) Very good
b) Good
c) Poor
d) Very poor

20. How will you rate the frequency of maintains service and repairs needs of your
Vehicle.
a) Frequents
b) Very frequents
c) Neither frequent nor infrequent
d) Infrequent