Team Decision Process

Problem Situations (PS) and Opportunities

A Problem Situation is: When something

HURTS

FOCUS ON OUTCOMES -> WHAT IS WRONG A Solution is not a PS (TOO EARLY FOR A SOLUTION)

Team Decision Process

An Opportunity is: A Chance to improve performance A Chance to make work more FUN

FOCUS ON OUTCOME ->

WHAT COULD BE DONE BETTER?

FOCUS ON WORK ->

WHAT WOULD MAKE IT MORE FUN?

Decision Process
Defined as something that Hurts Identify potential causes Establish measurable criteria

To know when it has been solved

Generate solutions (list all before discussion) Develop an Action Plan Develop follow up plan

Solutions
Solution is action you take:

That stops whats wrong That reaches the goal (criterion) Blame Something that just makes you feel better

Solution is NOT

To Find a Solution
Think before you act

Take time to analyze What outcome do you want? What stands in the way?

Identify the Goal

Find the barriers

Brainstorm

Brainstrorm

What are the positive outcomes for each?

What are the negative outcomes for each?

Would it help to get a second opinion?

Deciding on a Solution
Choose the best solution(s) to reach goal Plan action (Practice how to do it) Take action Explain to all stakeholders

What will be changed Why action is necessary How action will change outcome Anticipated results of change

Evaluate
Team Process Outcomes (criteria) Measure when possible

Follow up

What was good about the outcome?

What was bad about the outcome?

What could have been done better?

Causes for Low Qual Decisions

Too few ideas generated Poor selection of solution Untrained groups:

Confuse problems/facts/opinions/diagnosis Substitute opinion for fact Fail to distinguish goals from obstacles Pose solutions that dont relate to causes