CUSTOMER SURVEY QUESTIONNAIRE

1. Name of the Customer. _____________________________________________________________________ 2. For Vehicle servicing and maintenance what kind of servicing centre do you prefer? o Authorized Servicing Centre o Unauthorized Servicing Centre 3. Does your service centre offer an unconditional 100% satisfaction for the service that has been provided to you? o Yes o No 4. Is the recommended work clearly explained to you before the job is started? o Yes o No 5. Is your work completed on the given estimated time? o Yes o No 6. After your vehicle gets serviced, do someone from the servicing centre, get in touch with you via phone or post to see if you were satisfied with the overall service experience ? o Yes o No

Please select any of the following which you would like to experience in a particular servivng centre: 7. Will the location of servicing center be a matter of concern? o Yes o No 8. Would you prefer servicing of your vehicle done before you? o Yes o No 9. Would you like to have a pick and drop facility? o Yes o No 10. If good service from an authorized service centre at a marginally high price is given, will that help you ? o Yes o No 11. If any service centres are assosciated with BPCL, will that cater your needs? o Yes o No
<<

TO BE FILLED BY THE INTERN: Suggestions for the improvement of service centre by the customer. ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ __________________________________________________________________