Communication Skills

By Nikhil Joshi Lecturer in Language & Communication Skills IT Dept.-GCET E-mail: nikhiljoshi@gcet.ac.in Blog: www.gcet-languageclub.blogspot.com

Introduction
The exchange of information, ideas and knowledge between sender and receiver through an accepted code of symbols. Two way process The term communication, derived from a Latin term communicare. Sender-Encoding-Mediums-DecodingReceiver-Feedback

Process of Communication
encode
Sender Medium

decode
Receiver

Feedback

Noise in Communication
Physical Noise (channel) Psychological Noise Reasons: Faulty background, surrounding noise, high volume, illegible handwriting Ambiguous sentence structure, faulty grammar, misspelling, incorrect pronunciation or punctuation

General & Technical Communication

General: Contains a general message Informal in style and approach No set pattern Mostly oral Not always for a specific audience No use of technical terms or graphics Technical: Contains a technical message Mostly formal in style and approach Follows a set pattern Both oral and written Always for a specific audience Frequently involves jargons, graphics etc.

Meaning in Communication
Language employs a combination of words to communicate ideas in a meaningful way. By changing the word order in a sentence, you can change its meaning, and make it meaningless.

E.g.: I eat rice only. I only eat rice.

Characteristics of Language
1-Artificial: Its a man made system. Man modifies meanings of words as per the need. E.g. nice-means good Its Latin root nescire means to be ignorant And in 13th century it meant stupid, foolish

Characteristics of Language
2-Resticted: When we think and translate our thoughts into language, some meaning is lost in process. E.g.-my school

Characteristics of Language
3-Abstract: It represents a generalized idea. E.g.-dress, table 4-Arbitrary: No direct relationship between word and the object it represents. E.g.-table can be called anythinng

Characteristics of Language
5-Creative: Generates many words in many meanings. E.g.-mouse, virus, edutainment 6-Repititive: It improves or reduces effectiveness of communication. E.g.-A couple of girls are riding their bicycles. All of you meet together to see me in the afternoon at 3 p.m.

Characteristics of Language
7-Recursive: No limit of any potential length of a sentence. Generates any number of additional parts in a sentence. He borrowed a pen from mewhich was not mine.and was given to me by someone

Levels of Communication
Extra personal Intra personal Inter personal Organizational (-internal operationalexternal operational-personal) Mass (large reach-impersonal-presence of a gatekeeper)

Flow of Communication
Downward Upward Lateral or Horizontal Diagonal or Cross-wise

Communication Networks
Formal Network: Chain network Y- network Wheel network Circle network All channel network

Communication Networks
Informal Network: Single strand Gossip Probability Cluster

Technical Communication
Oral Forms Face-to-face communication Telephone Talk Meetings Seminars Conferences Dictation Instructions Presentations Group discussions Interviews (employment/press) Video conferences Voice conferences Written Forms Memos Letters E-mails Faxes Notices Circulars Newsletters Reports Proposals Research papers Bulletins Brochures Manuals In-house journals

Conclusion
Your communication skills can make a difference between being hired and fired. Will will find a way. Practice makes a man perfect *****

Thank you
nIKHIL jOSHI
e-mail: nikhiljoshi@gcet.ac.in nikhileshjoshi@yahoo.co.in My Websites: www.geocities.com/nikhiljoshi/saregama www.nikhiljoshi2007.blogspot.com www.gcet-languageclub.blogspot.com