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11/04/2006
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11/04/2006
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11/04/2006
119 173

C O S T E S T I M AT I O N

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11/04/2006
120 173

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11/04/2006
121 173

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11/04/2006
122 173

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11/04/2006
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11/04/2006
124 173

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11/04/2006
125 173

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11/04/2006
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Ethics - ERD

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11/04/2006
128 173

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EVA Earned Value Analysis - ()


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) ,(Earned Value, EV , (
) . , . ) (EV
( ) , ,
. , , .
, ( ,) .
, , 40% ,
, . 400,000 ,PV (Planned Value) ,
() . , ,
, ,60% , 600,000
. 200,000 , , 500,00 ,
. 100,000
E X E C U T I VE S U M M AR Y

"

EXPER T SY STEM

"

E X T R E M E P R O GR AM M I N G

,Extreme Programming ,XP ,



.
.
, ,
.

" XP

" Agile

F
F AC I L I T Y M AN A G E M E N T

" Outsourcing

F AI L U R E

"

" FRACAS

- " -

- www.MethodA.com -

Firewall - FDD

" -

11/04/2006
129 173

FDD

FDD . Feature Driven Development ,


' (") .
, ,Feature . ,

( ).
,
, , .
. , , , (
) . ,
.

" TDD

" Agile

http://en.wikipedia.org/wiki/Feature_Driven_Development :
FE ASIB ILI TY STUD Y

"

FE ATUR E

Feature . -
Requirement ( ) -
Requirement" ," " ( ) Feature
IT .

" FDD

"

FIL E TR ANS FE R

"

FIRE WAL L

TCP/IP
" . " Fire Wall
( Internet(" . "
, ,
. FireWall

. Firewall ,

- " -

- www.MethodA.com -

Freeze - FMEA

" -

11/04/2006
130 173


( ) .
FM EA

(Failure Mode & Effects Analysis) FMEA .


Bottom Up /
.

"

FQ R

FQR ) .(Formal Qualification Review , ()


( ).

Reviews - \
\
\
FRAC AS

FRACAS ,Failure Reporting Analysis, and Corrective Action System


, , (
) . FRACAS
,
. FRACAS
; ,
.
FRACAS
, , ,
.

"

\
FRE E S OFT WAR E


, .
FRE EZE

"

- " -

- www.MethodA.com -

Gateway - FTA

" -

11/04/2006
131 173

FTA

(Fault Tree Analysis) FTA .


Top Down
// .

"

FTP

FTP ) .(File Transfer Protocol


( ) .

Networks \ .
G
G AP A N A L Y S I S

) ,Gap Analysis (GA " " ,


, .
. GA
. ,
,
' . ,
, . ,

. GA .ERP

ERP \
G AN T T C H AR T

"

G AT E

Gate .

" Project Gate

"

G AT E W A Y

Gateway " "


( , ).
Gateway , ,
, . -
:Gateway ) ,(router ,Dial-up Networking, Proxy ,WAN-
) (Firewall.

- " -

- www.MethodA.com -

" -

" WAN

" Segment

GOSIP - GFD

11/04/2006
132 173

Networks - \
G FD

GFD ) .(Government Furnished Data , ,GFI


" ( , )
\ .
( ) . ,
" .
G FE

GFE ) .(Government Furnished Equipment


, . ,
, , \
).(Government Furnished Equipment Contract/Agreement
G FI

" GFD

G IS

(Geographic Information System) GIS " ( ) ,


-
.
"" () .
.
: , , '
, : , , , ' .
()
"" . GIS -
.

GIS - \
G O SIP

.Government OSI Profile - GOSIP OSI "


OSI ,
. GOSIP , OSI
(") . GOSIP -
, " , . , -
GOSIP's , GOSIP - ).(EPHOS

Networks - \

- " -

- www.MethodA.com -

" -

11/04/2006
133 173

GxP - GPS

G PS

GPS ) (Global Positioning System


, .
: ( )SV Space Vehicle , ,,
.
GROUPWARE

( Groupware )
( "" ) ,
(
) ) .(workflow
,
. (")
,
. ,
,Groupware ).Rightsizing (Downsizing

" /

" Workflow

G UI

(Graphic User Interface) GUI (")


: ) ,(icons ) ,(pull-down, pop-up menus
) ,(dialog boxes ) ,(selection tables , ) (imaging .
bit-map '' ("
) , , ' .
(' ,') GUI ' ( Apple ) OS/2 PM , ",
Open Look ' Motif ,SUN OSF.

:2.4 -
:2.4.0
:3.13
GXP

GxP ( ) .
GxP Good Practices -:

GMP - Good Manufacturing Practice

GLP - Good Laboratory Practice

GSP - Good Safety Practice

"

- " -

- www.MethodA.com -

" -

Housekeeping - Halstead Difficulty Metric

11/04/2006
134 173

H
H AL S T E AD D I F F I C U L T Y M E T R I C

() " .Halstead
) (unique () .
, " :" )" ,(N" ),(V
) (L"" ) .(E , ,
.

Metrics -
H AZ A R D S

"

H CI

HCI ).(Human Computer Interface

"

HELPD ESK

.
"" .Helpdesk Call Center .CRM
(" ) ,
. ,
" " "" .

" CRM

HOUSEKE EP IN G


, , "
" ,
' . : , ,
, , ,- , ) (Gargage collection'.
(?) , . Housekeeping
, . ,
,
. , ,
, , , ,
.

- " -

- www.MethodA.com -

" -

IDD - HTML

11/04/2006
135 173

H TM L

HTML .HyperText Markup Language - (Markup


) Language
.WEB - .Markup

" SGML

H TTP

HTTP ) .(Hyper Text Transport (Transfer) Protocol


Hypertext . HTTP
HTTP . .

Networks - \
I
ICD

ICD .Interface Control Document


" .
.

2.22 , .
\
ICT

ICT .Information & Communication Technology


IT .

"

" IT

IDD

IDD ) .(Interface Design Document/Description


, . ,
. ()
." , 2.22
. IDD - IRS -

" IRS

2.22 , .
\

- " -

- www.MethodA.com -

Industry Standard - IDE

" -

11/04/2006
136 173

IDE

IDE ) .(Integrated Development Environment


, , ,
) ,(workspace . IDE
) ,(source code editor () , , '
. IDE ,
( UML") . IDEMicrosoft Visual :
Studio ,MSF ,Eclipse - JAVA.
IDM

) (IMD Identity Management System


) (permissions
( , , ) . IDM

,
. ,
. ,
( .)Duty Separation ,

.
() ,
( ) .
. IDM
.
ILS

ILS .Integrated Logistic Support


.
I N C I D E N T M A N A GE M E N T

Incident " '' ITIL , Incident Management


.

"

INCREM E NT AL DE VELO PM ENT

"

I N D U S T R Y S T AN D AR D

" " . '' ( "


" IEEE ,ISO') , ''
( ) . : SNA
"' ,' Motif ,OSF PDF Adobe'.

- " -

- www.MethodA.com -

" -

Intranet - Information Technology

11/04/2006
137 173

"

I N F O R M A T I O N T E C H N O L O GY

.IT

"

I N H E R I T AN C E

"" , ()
"" ("") , "" () . ,IT
.

"

I N T E G R AT I O N

"

INTE RNE T

"

INTE ROP ER ABILI TY

Interoperability :
" . :

" Open Systems

" Portability

INTR ANE T

( Intranet .) - ) (Sub-Network
.- , ,
"".
Intranet ( ) ,
( ) . "" )(Gateway
. ( )
( .)Intranet -
: , Web
" " )(Fire Walls

"

Intranet - \
/ Client\Server - \

- " -

- www.MethodA.com -

" -

IRS - IOC

11/04/2006
138 173

IO C

IOC Initial Operational Capability


() .
. ,
.
IP

IP . .Intellectual Property" .
IP .Internet Protocol

hosts , ) (packets .

" TCP/IP

" IP address

IP A D D R E S S

.IP : , , '
.IP address NNN.NNN.NNN.NNN :
.255

" TCP/IP

"

IQ N E T

IQnet 30 .
' ,ISO
" .
IRR

IRR IT .Internet Routing Registry


. IRR
- Internal Rate of Return .
IRS

IRS ) .(Interface Requirements Specification "


" .
, .
() ." , 2.22
. ,IRS - .IDD

" IDD

2.22 , .

- " -

- www.MethodA.com -

" -

11/04/2006
139 173

ISO14000 - ISDN

\
ISDN

(Integrated Services Digital Network) ISDN


.
:
- BRI . 2 64Kbps" .
- PRI . 30 64Kbps" .
: , ,
() , .
, : .
ISO

(International Standards Organization) ISO " " .


. ISO
, IEEE , IEC
.
ISO 9000

ISO-9000 "
\
. .
( ISO-9000-3 " ,)2000.3 ,
.ISO-9001 - ".
, " , ,
, \ .

ISO-9000 - \ .
,ISO9001 :

http://www.sii.org.il/135-

851-he/SII.aspx
ISO 14000

ISO14000 " )(Environmental Management

,
, . ISO14000
ISO9000:2000
.

,ISO14001

http://www.sii.org.il/135-1263-he/SII.aspx

- " -

- www.MethodA.com -

" -

11/04/2006
140 173

ITIL - ISO18000

ISO 18000

ISO18000 "

, ,
.
) ,(Professional hazards & illnesses
.

,ISO18001

http://www.sii.org.il/135-1278-he/SII.aspx
ISO 27001

ISO27001 ,
. ( BS7799
)

,ISO27001

http://www.sii.org.il/135-1336-he/SII.aspx
ITER ATI VE DE VELO PM ENT

"

IT

IT ,Information Technology .
" " . .IT Manager

"

ITIL

) ITIL (IT Infrastructure Library


) (Office of Government Commerce
) (IT service ITIL . " " )(best practice
: , , ,
, , , , (
) . ITIL-
( ) . ,
, , ' .
, ITIL - , ,
. "
. " , ITIL
" : , .
, ITIL " . ISO/IEC 20000

" CMDB

- " -

- www.MethodA.com -

Knowledge Management - JIT

" -

11/04/2006
141 173

http://www.sii.org.il/135-1351- :
he/SII.aspx

, \ .
J
JIT

JIT Just-in-Time .
,
.
. , , .
, IT
, "" ,
.
. JIT - , ,
"" ,
.
K
K PA

KPA Key Process Area ) (practices


, ,
.
" '' ( CMMI") "
'' COBIT ,ITIL.
:CMMI
A Process Area is a cluster of related practices in an area that, when implemented
collectively, satisfy a set of goals considered important for making significant improvement
in that area. All CMMI process areas are common to both continuous and staged
representations.

" CMMI

" Best Practices

K N O W L E D G E M AN A G E M E N T

"

- " -

- www.MethodA.com -

MAN - LAN

" -

11/04/2006
142 173

L
LAN

.Local Area Network - LAN

"

L AR G E S C A L E S T O R A GE S Y S T E M S

( Tera byte )
( Petabyte ) .
,
, , , , SaaS.

" RAID

" Virtualization

LCC

LCC )] (Life Cycle Cost [or Costing


. .
.TCO Total Cost of Ownership

" TCO

LCM

" PLC

LEGACY

: . (")
"" 70 - ,80 - .Mainframe "
/ , .Web

"

" /

"

LIFE CYC LE

"

M
M AN

(Metropolitan Area Network) MAN ,


() ." MAN .WAN , 3.31
( ) \ .

- " -

- www.MethodA.com -

" -

Method - Marcom

11/04/2006
143 173

" WAN

M AR C O M

" TechMarcom

M AR K U P L A N GU A G E

) (Publishing
.

" SGML

M AS T E R D O C U M E N T

"

MCCABE COM PL EXI TY ME TRIC

()
.McCabe Flow-graphs -
.
() . " ,
( ) .'
. , . 10
"" ""
"" .

Metrics -
META DATA

- , , ,
; .

" Repository

" Data Dictionary

METHOD

Method ,
Method .
( .)Operation .
( )Private methods ( .)Public methods "
. "
, ) .(Messages ' Method X
' , ( )Message X '.

"

" Object Oriented

- " -

- www.MethodA.com -

" -

MOU - Metrics

11/04/2006
144 173

"

OO/UML
METRIC S

"

MIDDLEWARE

Middleware "" ) (Hardware ) .(Software


(")
, , , , '.
( ) Middleware - API
(") " (") . , MOTIF
" OSF CORBA /
" .OMG Middleware
.
MID-LIFE ASSE SSM E NT

"

MILESTONE

"

M I T I G A T I O N P L AN

) .(RPN
/ ( ).
MMI

(Man Machine Interface) MMI

"

MODULE

. " " .
, .

"

"

MOU

MOU .Memorandum of understanding


."
.

- " -

- www.MethodA.com -

" -

NC - MTBCF

11/04/2006
145 173

"

" .

"

" SOW

" SLA

M TB CF

MTBF ).(Mean Time Between Critical Failures

" MTBF

M TB F

" (Mean Time Between Failures) MTBF " ,


. , , ,
uptime'.

:4.8
M TTR

" (Mean Time To Recover [or Repair]) MTTR " ,


MTBF - MTTR . MTBF.
, MTBF MTTR . , -
MTBF , .MTTR

: 4.8
MULTIMEDIA

"

N
NA

NA Not Applicable , ,
. ,
. " ,
".

" TBD


NC

(Network Computer) NC )" (PC"


/ . NC -

- " -

- www.MethodA.com -

OBS - NDA

" -

11/04/2006
146 173

, NC - .
NC -
.
( ) ( ) ,
( ) ( , , ')
. (
) , , NC -
: ,HTML ,Java'.

Intranet - \
NDA

NDA .Non-disclosure Agreement

"

NET WORK

"

O
O/L

" ,On-line" . : ( O/L


) O/L - (
).
OBJECT ORIENTED

,Object Oriented ( OO : ) ,
, , .
,Object Oriented Programming - OOP Object Oriented - OOD
Design .Object Oriented Analysis OOA

) (process . ,
. " ) (messages -
, '.
, . , , , '
" " ""
" ".

OO/UML
OBS

OBS Organization Breakdown Structure :


( ) . OBS

- " -

- www.MethodA.com -

OLTP - OCR

" -

11/04/2006
147 173

, : , , , ,
: , ,
'.

" WBS

"

O CR

OCR .Optical Character Recognition


) ,(image, non-coded information
) .(Coded information
, ,
, .
O JT

OJT ) (On The Job Training


. ," , -
.

" JIT

O LAP

OLAP ) OLAP .(On-Line Analytical Processing , , ,


, ( OLTP")
/ , OLAP ""
.
/
) (Multi Dimension . ,
" , " " ) (Pattern
.
/ : , , .
. OLAP
.

" Data Warehouse

O LTP

OLTP ) (On-Line Transaction Processing


. ) ,(Batch
) (On-line . OLTP
/ " " " " , : , Airline ,
,Reservation . , ,
, ' .
"" : , .

- " -

- www.MethodA.com -

" -

Pareto Principle - Open Systems

11/04/2006
148 173

" OLAP

OPEN SYSTEM S

"

O P E R AT I N G S Y S T E M

"

O SI

(Open Systems Interconnection) OSI +


, , ,
( ) . OSI - 7
, ,
" " .
OSI - , , .

"

OUTSOUR CIN G

Outsourcing - ,
( ) , ,
. , , ,"
" . " " ) ,(Facility Management".
, ,Outsourcing -
, ) (segmented outsourcing
, ,
).(Organization process Outsourcing

Outsourcing - \
P
P AC K A G E

"

P AC K E T

" TCP/IP

P AR E T O P R I N C I P L E

) (Vilfredo Pareto 20 -
.
, , " -
."20\80

- " -

- www.MethodA.com -

" -

PDM - PCI

11/04/2006
149 173

" 20\80 -

PCI

PCI . PCI , Peripheral Component

Interconnect . ,
PCI .Payment Card Industry " , Visa-
. Mastercard ('' )
,
.

\ .
PDCA

PDCA Plan, Do, Check, Act : " 4"


: , , , . ( ) ,
"" : : () ,:
, :
, : , PCDA - .
"" .

PDL

(Pseudo-code Design Language) PDL


( Pseudo-code -") . PDL ,
.

\ .
PDM

) PDM (Product Data Management " " "


) ,(CAD/CAM .
: , , , ' ,

- " -

- www.MethodA.com -

" -

PLM - PDR

11/04/2006
150 173

: ) , ,(Bill of Material , , , ,,
'.

" PLM

PDR

PDR ) .(Preliminary Design Review ()


( ) .
.

" CDR

" CSCI

Reviews - \
\
PDSA

PDSA.Plan, Do, Study, Act :

" PDCA

PH P

PHP Hypertext Preprocessor


, .
Perl.C-

" SWAT

PILO T

"

PLC

PLC .Project Life Cycle


.Product Life Cycle ""
ALM Application Life-cycle Management : LCM Life Cycle
Management .SDLC System Development Life Cycle
: ,
.

" PLM

PLM

PLM Product Life-cycle Management .

" PDM

- " -

- www.MethodA.com -

PMR - PM

" -

11/04/2006
151 173

PM

Project Management .Project Manager


PM B OK

(Project Management Body of Knowledge) PMBOK " () "


, , ) (best practices PMBOK .
" ) PMI (Project Management Institute
" PMBOK .1969 .IEEE Std 1490-1998 PMBOK -
:
, " PMBOK .
.
." 39 .
: , , , , ,
, , .

" SWEBOK

PMBOK .
PM O

) (Project Management Office ,


, ""
.
, "
" ) .(Management by exception ,
: , , ( ,
, ') , .
,
'.

" PPM

"

\
PM R

PMR ) .(Project Management Review \



() .
, .

Reviews - \

- " -

- www.MethodA.com -

PPM - POC

" -

11/04/2006
152 173

PO C

POC . IT:
,Point Of Contact . . , , '.
" POC , 1.1 4.1
. .
,Proof Of Concept . , \ .
." POC , .
, SPOC .

" SPOC

"

"

POLYM OR PHI SM

." ,IT
.

"

PORT ABIL ITY

Portability ( ) .
, .
.Export/Import - Portability .
, .
2.23 .
POS T-LI FE A SS E SSM EN T

"

PPM

) ,PPM (Project Portfolio Management .


( PMO") . PPM
,
( EIS") . , (
, X') ,
, " " ) (drill down .
PPM " , " PPM" "
" . PPM " "
) (Management attention .

" PMO

- " -

- www.MethodA.com -

Pseudo-code - Preemptive Action

" -

11/04/2006
153 173

PRE EM PTI VE ACTI ON

"

P R O F E S S I O N AL E T H I C S

"

P R O B L E M A N AL Y S I S

, .

"

"

P R O GR AM

)(computer program

"

P R O J E C T G AT E

"

PROTO TY PE

"

P R O P R I E T AR Y

"

PRR

PRR ) (Production Readiness Review


" " . () .

"

Reviews - \
\
PS EUDO - CODE

Pseudo-code () " .-
) ,(Begin, End ) (IF, DO
).(Call, Return

" PDL

" Stub

- " -

- www.MethodA.com -

RDB - QA

" -

11/04/2006
154 173

Q
QA

Quality Assurance

"

Q U AL I T Y (P O L I C Y ) M AN U A L

"

QC

Quality Control

"

Q U AL I T Y G AT E S

"

Q U AL I T Y P L AN

"

R
RAD

Rapid Application Development - RAD (')


, . .RAD/ID -

"

"

RAD \
RAID

RAID Redundant Array of Independent Disks


' , Tera byte
. Large scale
storage systems ( Petabyte ).

" Large Scale Storage Systems

RDB

RDB Relational Data Base


() .SQL

"

- " -

- www.MethodA.com -

" -

Repository - Redundancy

11/04/2006
155 173

"

R E D U N D AN C Y

Redundancy ,
. , ,
() . , ,
,IT , ,
,
. - ,
) (Mirroring , Redundancy -.
REEN GINE ERIN G

( Reengineering , )
, ,
. Reengineering ,
" (
/ ) ,
. , Reengineering Reengineering
. .
" Reengineering( Reverse Engineering -")
( ) ( ).

" Reverse Engineering

" BPR .

TESTS

R E GR E S S I O N

"

REPO SIT ORY

( Repository) (")
: , ' :
, , ,- , , ," , ,
, ' . ) (Data Dictionary - DD repository -
. repository -
( ) , DD -
( ) . DD's .
70 - ) (Meta data
) .(DBMS DD's - " " .
DD's , . ,repositories - , 90 -
( CASE -") " ( ) . -
repository ,
/ repository - . , ,

- " -

- www.MethodA.com -

Reverse Engineering - Requirements

" -

11/04/2006
156 173

.
UpperCASE - .LowerCASE -

3.11
:3.12
R E QU I R E M E N T S

" .

REL ATION AL

Relational () IT
.

" RDB

RESI LIE NCE

Resilience (
) . System Resilience
, , .
( ) .
.computer system fault tolerance

"

"

RESTORE

"

R E U S AB I L I T Y

( Reusability ) () , ,
. :
( , ') . "
.
R E VE R S E E N G I N E E R I N G

( Reverse Engineering ) ( Reengineering -") ,


" "
- , - .
Reverse Engineering " (
) (" "
) . " Reengineering-
Reverse Engineering ( ) (

- " -

- www.MethodA.com -

RFP - Review

" -

11/04/2006
157 173

) ,
.
Reverse Engineering ,Reengineering - .
Reverse Engineering" ,
.

" Reengineering

"

R E VI E W

"

RFC

RFC )( .(Request For Change .)Request For Comments -

" ECP

"

RFI

- (Request For Information) RFI ,


." , .RFI -
:
.1 " " "
: , , ,
. .
RFI
.2" . RFP=RFI
. ,
( " " ) .

RFI . . 1
!2
RFP

(Request For Proposal) RFP


.
" , ,
.

" RFI

" RFQ

- " -

- www.MethodA.com -

RMON - RFQ

" -

"

"

"

11/04/2006
158 173

RFQ

(Request For Quotation) RFQ ()


. , ,
" " . " ()
() ( )I , RFQ
RFP .

" RFP

R E F U S AL

OF

RIGHT

"

RIGHT SIZI N G

" Groupware

RISC

(Reduced Instruction Set Computer) RISC


( ) ) (primitives
(" CPU cycle -) . "
Load/Store ( )pre-fetch
() CPU - RISC . ,
, , . ,
" , ,
CISC -

RISC
.

) (Complex Instruction Set Computer RISC .


RISC . CISC ( )3.1
( )3.10 (.)3.13
RM O N

(Remote MONitoring) RMON .


.
.
. "
) .(Probe " ,
.
.

"

- " -

- www.MethodA.com -

SaaS - ROQ

" -

11/04/2006
159 173

ROQ

ROQ ,Return on Quality


) . Investment "" ,
. -
, ,
. , .
, , ( , ') ,
, , .
ROI (Return on

RPN

RPN Risk Priority Number


. ()
, / .
, 1-5 RPN
.25 15 .

"

) RSS ( F E E D

.Syndication RSS .Really Simple Syndication


) .(Syndication ,
XML RSS ,RSS Reader
. .
, " .RSS
. .

" Syndication

S
S AF E T Y

"

S AN I T Y C H E C K S

"

S A AS

Software as a ervice " IT"


, "" ,
. "" .Cloud IT services

" Cloud Computing

- " -

- www.MethodA.com -

SGML - Scenario

" -

11/04/2006
160 173

SCEN ARIO

"

SCM

(Software Configuration Management) SCM

" "

"

SCRIP T

"

SCRUM

SCRUM . SCRUM
. , ()
30 , Product
Owner 24
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" Agile Methodologies

SDR

SDR ) (System Design Review .DR

" CDR

" PDR

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S E GM E N T

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S E R VI C E U N I T

"

SG M L

SGML ,Standard Generalized Markup Language


" ISO .
, HTML
.

- " -

- www.MethodA.com -

SOA - SLA

" -

" Markup Language

" HTML

11/04/2006
161 173

.
SLA

SLA ) SLA .(Service Level Agreement


( ) .
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. .Software or System Life Cycle"


.

.Service Level Contract" SLA

SNM P

(Simple Network Management Protocol) SNMP



. .TCP/IP SNMP
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SO A

SOA ) (Service Oriented Architecture


SOA . -
. Services (
) , .
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) (Loosely Coupled . Bus

- " -

- www.MethodA.com -

SOX - SOAP

" -

11/04/2006
162 173

) (Point to point
.

" ESB

SO AP

SOAP , Simple Object Access Protocol


Service Oriented Architecture Protocol
XML- ," .HTTP/HTTPS
SOFT WAR E EN GINE ERIN G

"

SOFT WAR E MET RIC S

"

SO W

(Statement of Work) SOW


" " SOW .
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- " -

- www.MethodA.com -

SRR - SPC

" -

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163 173

, . , "
.

"

" COBIT

SPC

(Statistical Process Control) SPC , ,


.

"

SPO C

Single Point Of Contact


. , , , ,
' . , .POC

" POC

SPON SOR

IT" Sponsor , "" .

"

"

SQ A

(Software Quality Assurance) SQA

"

SQ L

SQL Structured Query Languagehttp://en.wikipedia.org/wiki/SQL -

.cite_note-SQL-Fundamentals-1#cite_note-SQL-Fundamentals-1 ,
.

" Relational

SQL
SRR

SRR ) .(System Requirements Review ()


("") . , "
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Reviews - \
\

- " -

- www.MethodA.com -

Structure Chart - SRS

" -

11/04/2006
164 173

SRS
:Software Requirements Specification .

"

STD

STD ) (System Test Description " .



. / ( )Traceability Matrix
. .

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STE ERIN G COM M ITT EE

"

"

STP

STP ) (System Test Plan .


, , ,
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STR

STR ) .(System or Software Test Report


.

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S T R U C T U R E C H AR T

) (Structure Chart " "


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) (main
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- " -

- www.MethodA.com -

Switches - Stub

" -

11/04/2006
165 173

STUB

Stub ()
() , .
. Stubs
Top-Down

. " .Stubs
, ,
() Stub - ,
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," Driver

\
SUBDO CUM ENT

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SUP PLI ER

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SWAT

SWAT () .PHP

" PHP

SWEB OK

(SWEBOK) Software Engineering Body of Knowledge IEEE


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S WI T C H E S

.
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( ) Ethernet .
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System Assessment - SWOT

" -

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166 173

( 2 ,)OSI "
. :

-
100Mpbs .10Mbps

- Ethernet
.

" . ,
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.Fast-Ethernet/ATM

SWO T

SWOT ) .(Strengths, Weaknesses, Opportunities, Threats SWOT


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SYSTEM ASSE SSM ENT

"

- " -

- www.MethodA.com -

TCP/IP - System Cost

" -

11/04/2006
167 173

SYSTEM COST

" ( )

SYS TEM FRE EZ E

"

T
T AI L O R E D - M AD E

" " , ,Tailored-made software - Tailored made courses

'.

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TB D

TBD ) .(To Be Defined


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TCO

TCO ) (Total Cost of Ownership ().


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.
TCP/ I P

TCP/IP .Transmission Control Protocol / Internet Protocol



. ( ) (
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IP - .Connectionless IP:
.Internet Protocol Datagram

- " -

- www.MethodA.com -

TQM - TDD

" -

" IP

" IP Address

"

11/04/2006
168 173

TDD

TDD Test Driven Development


( ) ,
. Extreme
.Programming ,TDD-
, ,
/ . ,
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.

" Extreme Programming

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TECHMARCOM

TechMarcom ) Techcom (Technical Communication


) ,Marcom (Marketing Communication .
" \ Techmarcom
Marcom
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T E L E C O M M U N I C AT I O N

"

THIN CLIEN T

" " , , , ,,
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.

" NC

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TQM ) - (Total Quality Management


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" -

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11/04/2006
169 173

, , .TQM ,"
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" ISO9000

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TRR

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Turnkey ""
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Validation - UML

" -

11/04/2006
170 173

U
UM L

UML Unified Modeling Language


UML . - 9
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OO/UML
UNIT TE ST S

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UPTIM E

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VALID ATION

Validation " " , Verification

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?Validation: Are we doing the thing right

" , Validation :

" .FDA

" Verification

"

- " -

- www.MethodA.com -

Virtualization - VAN

" -

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VAN

(Value-Added Network) VAN "


) (Common Carrier, PTT
. : , , Electronic Journaling ,'.
VAN . ,VAN - ) Bitnet (Internet-
".

3.32-3.31
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"

VERI FIC ATION

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V I R T U A L L AN S

(" )
( ) ,
.
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, "" .

- " -

- www.MethodA.com -

Web - VOIP

" -

11/04/2006
172 173

, ,
.
VO IP

) .Voice Over IP (Internet Protocol


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:2.11
W
WAN

Wide Area Network - WAN

"

WB S

(Work Breakdown Structure) WBS /


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WBS , ,
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." WBS - () :
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) WBS - ( ) .
, " , , ( )
( ) .WBS - ,
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. , " WBSs
.

"

" "
WEB

Web .

- " -

- www.MethodA.com -

XP - White Box

" -

11/04/2006
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Web WWW World Wide Web



. ,
.

Web.
WHITE BOX

"

WORKFLO W

( Workflow ) "-"
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WF -
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" BPR

Workflow \ .
X
XM L

" Markup Language

XP

XP , Extreme
Programming '.

" Extreme Programming

- " -

- www.MethodA.com -

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