Praveen Travels

ABT Travels
Founded in 1931, Started at Pollachi, Tamil Nadu

Variety of services are offered

"Breakdown" rescue team

largest private bus travel operator in South India

SERVICE CONCEPT
ORGANIZATION: ABT Travels,Pollachi TN
ORGANIZING IDEA: Providing Connectivity between Cities and towns, heavily south regions

Service Concept: low fare option, luxurious experience, highly personalized service
Service Experience: Bus routes cover 165 location High Connectivity in and around South region Variety of buses & services available Service Outcome: Travel through 165 destinations Safe journey with alternatives available on the go 70% repeat customers

Service Operation: Variety of Buses Semi Sleeper, Sleeper, Multi Axle Volvo, AC/Non AC Daily services are available Service Value: Luxurious experience Focus on experience given to the people

Variety of services like tor packages, logistics .

Flexible Options

SERVICE DELIVERY SYSTEM

Input
Equipment: Semi Sleeper, Sleeper, Multi Axle Volvo (Chennai- Banglore )Technology: E- booking [Own website, redbus, Ticketgoose, igoezy, travelyaari] Facilities: Reclinable seats, Curtained Windows, reading light Staff: Friendly Drivers, Regular Stoppages Customers: Frequent travelers

Process
Driving mostly throughout the south region Clean bus and facilities High tech services

Output
Physical Evidence-high Reliability - high Responsiveness- medium Assurance- High Empathy- medium