Defining Department wise Quality Objectives in terms of Effectiveness and Efficiency

Page 1 of 3

Defining Department wise Quality Objectives in terms of Effectiveness and Efficiency

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

The Elsmar Cove Forum > ISO (International Organization for Standardization) Standards > ISO 9000, ISO 9001, and ISO 9004 - Quality Management Systems > ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

Forum User Name Forum User Name c Remember Me? d e f g Password Today's Posts Log in Search

Defining Department wise Quality Objectives in terms of Effectiveness and Efficiency

Register Photo Albums Blogs FAQ Community Calendar

Elsmar Cove Forum Visitor Notices

The 2011 December holidays are in full swing until New Years has come and gone. This being a business forum, activity in the forum will be slow during the holidays. Normal activity will start to pick up again by the second week of January 2012 when people come back from their holiday vacations. Merry Christmas and Happy Holidays to all of you who celebrate the various December Holidays! 2012 is almost here!

ISO 9001 Software

Document control, complaints, capa, audits... Free online presentation!
www.VivaldiSoftware.com

Elsmar Forum Sidebar

Tags quality objectives

Search
Custom Search

Thread Tools New Threads Feeds 18th January 2010, 01:45 AM

Search this Thread

Rate Thread Content

Display Modes #1

Monitor the Forum

Monitor New Forum Posts

rcm_mech
Involved in Discussions Registration Date: May 2009 Location: satara and Pune, Maharashtra ,India Defining Department wise Quality Objectives in terms of Effectiveness and Efficiency

Follow Elsmar

Posts: 16 Thanks Given to Others: 4 Thanked 0 Times in 0 Posts Karma Power: 11 Karma: 10

Thread Tags
Tag Cloud

Hello Friends Please guide me in defining the quality objectives in term of Effectiveness and Efficiency of various departments ( i.e.Production ,Quality, Engineering, Top management ,QMS) in a manufacturing Company. For Example quality objectives for Company Level Effectiveness :- To increase customer sastification. Efficiency :To reduce cost in all spheres of activities. thanks in advance
Last edited by CarolX; 20th January 2010 at 04:40 PM. Reason: edit out textspeak

Sponsor Links

Sponsored Links

Better Balanced Scorecard Perspectives, Objectives, Metrics. Web based. Free training & trial! www.spiderstrategies.com Lean Six Sigma Complete training materials to teach Lean Six Sigma courses. CorporateTrainingMaterials.com

20th January 2010, 04:42 PM

#2 Posts: 2,200 Thanks Given to Others: 472 Thanked 375 Times in 272 Posts Karma Power: 193 Karma: 5135

CarolX
Super Moderator Registration Date: Jun 2000 Location: North of Chicago,Illinois, USA Age: 51 Re: Defining Department wise Quality Objectives in terms of Effectiveness and Efficie

You could measure scrap rates and/or reject rates for manufacturing and set goals to reduce those rates. __________________

CarolX
Theater is life, film is art, and television is furniture.

Sponsored Links

Ads by Google
20th January 2010, 06:05 PM

ISO 9001

Quality Objectives

Manufacturing Audit

CE Mark Certified
#3

http://elsmar.com/Forums/showthread.php?s=66348a5f7616f1af41544ae9547a543e&t... 27/12/2011

Defining Department wise Quality Objectives in terms of Effectiveness and Efficiency

Page 2 of 3

QA_RA_Lady
Involved in Discussions Registration Date: May 2009 Location: USA Re: Defining Department wise Quality Objectives in terms of Effectiveness and Efficie

Posts: 32 Thanks Given to Others: 12 Thanked 26 Times in 14 Posts Karma Power: 15 Karma: 232

I'm not sure if this is what you are asking for? Do you mean how should you divide the company G&Os? I would say look at all of the company goals and decide which department can contribute to each goal, then just document what can be done. If I were the one writing the G&Os I would make them measureable as well. General Example: Company Goal = increase customer sat service department goal = decrease on hold time trouble shooting department = decrease response time installation department = decrease installation time sales department = decrease follow evaluation time Example that is measureable: Company Goal = increase customer sat by 15% service department goal =decrease av time that customer is on hold by 3 min per call trouble shooting department = decrease av response time by 1 day per call installation department = decrease av installation time by 4 hours per piece sales department = decrease follow evaluation time by 2 weeks per sale Hope that helps...

Thank You to QA_RA_Lady for your informative Post and/or Attachment!

CarolX, dknox4
21st January 2010, 10:46 AM #4 Posts: 96 Thanks Given to Others: 34 Thanked 37 Times in 28 Posts Karma Power: 25 Karma: 195

jerry_Malaysia
Involved in Discussions Registration Date: Dec 2006 Location: Malaysia Re: Defining Department wise Quality Objectives in terms of Effectiveness and Efficie

Actually i think it doesn't matter. There's no rule in defining quality objective. Normally top management should have a short term and long term business plan. The quality policy could be defined based on the business plan. Then quality objective of each department could be established baed on the quality policy. As long as quality objective is define, monitored, analysed and appropriate action taken in the event of short fall, that should be fine. But as far as i concerned, quality objective shall be measureable.

Lower Navigation Bar The Elsmar Cove Forum > ISO (International Organization for Standardization) Standards > ISO 9000, ISO 9001, and ISO 9004 - Quality Management Systems > ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

Defining Department wise Quality Objectives in terms of Effectiveness and Efficiency

SigmaXL V6.0 Free Trial

Easy to use Excel addin Ideal for Six Sigma training
www.sigmaxl.com

Do you find this thread helpful and informational?

0
Bookmarks Facebook Digg Google StumbleUpon

Tags quality objectives Previous Thread | Next Thread

Visitors Currently Viewing this Thread: 1 (0 Registered Visitors and 1 Unregistered Guests)

Forum Posting Settings You You You You may may may may not not not not post new threads post replies post attachments edit your posts

BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Jump Forum Rules ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

6 Go

Similar Discussion Threads

Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote 30th $ Contributor Forum Access

http://elsmar.com/Forums/showthread.php?s=66348a5f7616f1af41544ae9547a543e&t... 27/12/2011

Defining Department wise Quality Objectives in terms of Effectiveness and Efficiency

Page 3 of 3

Quality Objectives - Where to start defining Quality Objectives?

Glen D

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

11

August 2011 12:03 PM 29th March 2009 02:47 AM 26th November 2005 01:14 AM 4th January 2005 08:15 AM 16th August 2004 09:48 AM

Quality Objectives for my Sales Department Courtesy Quick Links Defining Quality Objectives for a Scaffolding Service company

Cheryl Lourdes

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

Thomas Kurian

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

12

Links that Elsmar Cove visitors will find useful in your quest for knowledge: Howard's International Quality Services Atul's Symphony Technologies Marcelo Antunes' SQR Consulting

Defining and Setting Quality Objectives for Each Organization Function and Level

Nadeem A.

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

15

Do we need to establish Quality Objectives per department?

Raffy

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

NIST's Engineering Statistics Handbook IRCA - International Register of Certified Auditors SAE - Society of Automotive Engineers Quality Digest Portal IEST - Institute of Environmental Sciences and Technology ASQ - American Society for Quality

All the Important Standards and Related Web Sites in the World The time now is 10:08 PM. All times are GMT -4. The time zone can be changed in your UserCP --> Options. Contact Marc - Elsmar Cove Site Home Page - Elsmar Cove Index (Ar) - Privacy & Copyright Statement - Top

The Deming PDCA Cycle Auditing Information Identifying Waste Discovering Change 8-D Problem Solving Pull Systems Process Capability - Cp vs. Cpk

QMS Implementation Statistics Lead Time Reduction Histogram Animation Fishbone / Cause and Effects Animation

FMEA Information Error Proofing (Poka Yoke) Planned Maintenance Process Loop Animation

APQP Information Brainstorming Quick Setup Taguchi Loss Function

All Y'All Come Back Now, Y' Hear?

Forums provided and maintained by Marc Smith

COPY AND PASTE OF COPYRIGHTED MATERIAL FROM OTHER WEB SITES IN POSTS: Times have changed and the risk of copyright infringement is reaching epic proportions. I have now received several DMCA Take Down notices from Praxiom Research Group Limited related to posts as old as 2006 when times were different. Praxiom Research Group Limited is the only web site I have had a problem with in all the years Elsmar has been online. In order to keep within what are as of this point in time "acceptable" copyright rules: New Rules - 11 August 2011: Copy and Paste of Copyrighted Material from other web sites in Forum Posts 1. Copyrighted materials must be limited to 120 words and must give credit to the author or source. 2. You may include a link (typically a good idea) but such links must be accompanied by a short and accurate summary of the link in the post. 3. Summaries must be limited to 120 words. FAIR USE and CORRECTNESS NOTICE: This site contains copyrighted material the use of which has not always been specifically authorized by the copyright owner. We are making such material available in our efforts to advance understanding of environmental, political, human rights, economic, democracy, scientific, and social justice issues, etc. We believe herein constitutes a 'fair use' of any such copyrighted material as provided for in section 107 of the US Copyright Law. In accordance with Title 17 U.S.C. Section 107, the material on this site is distributed without profit to those who have expressed a prior interest in receiving the included information for research and educational purposes. For more information go to: http://www.law.cornell.edu/uscode/17/ If you wish to use copyrighted material from this site for purposes of your own that go beyond 'fair use', you must obtain permission from the copyright owner. In addition, I do not guarantee the correctness of the content. The risk of using content from the Elsmar Cove web site and forums remains with the user/visitor. Personal Responsibility Statement: Each person is responsible for anything they post in the Elsmar Cove forum. Neither I, Marc Timothy Smith, nor any of the forum Moderators, are responsible for the content of posts people make, including attachments (data files and/or pictures) to posts. Liability for post content (data files and/or pictures) resides with the poster as does interpretation and/or acceptance and/or use of advice and/or files by the reader. Complaints, Copyright Infringement Reports, Non-Professional Posts, Spam, etc.: If you have a complaint with a post in a forum discussion thread, including Content in general, fighting, flaming, copyright infringement, defamation and/or 'slander', please use the 'Report This Post button which appears at the top of every post in every thread. Please do not make a problem worse by posting in a discussion thread. The Moderators here and I will take care of problems. Site courtesy of: Marc Timothy Smith - 8466 Lesourdsville-West Chester Road - West Chester - Ohio - USA - 45069-1929 - USA

(513) 341-6272 If you are having problems Registering, Activating your Registration, or other problems, you can phone me in the US. I'm not here 24/7/365, but if I'm here I'll try to help.

The Elsmar Cove Web Site is *CopyFree* - Feel free to Share! Attribution appreciated!

http://elsmar.com/Forums/showthread.php?s=66348a5f7616f1af41544ae9547a543e&t... 27/12/2011