Heidi Halverson 1521 Prairie Hill Road Saint Cloud, Minnesota 56301 (651) 247-2119 al!

e27"#$ail%&o$

EDUCATION

DeVry University, Online 'a& elor o( S&ien&e in Co$)uter *n(or$ation S+ste$s ,une 2013 -P./ 4%0 Minneapolis Business College, Roseville, Minnesota .sso&iate in .))lied S&ien&e 0e#ree1 Co$)uter .))li&ations and Pro#ra$$in# 0e&e$2er 2004 -P./ 4%0

AREA O! TUD"

0ata2ase Con&e)ts and .))li&ations 3ritten and 4ral Co$$uni&ations PC Hard5are and 0ia#nosti&s 'usiness Co$$uni&ations Co$)uter .))li&ations Co$)uter Con&e)ts Pro(essional 0e!elo)$ent Mi&roso(t :isual 'asi& Mi&roso(t ;rontPa#e Mi&roso(t 3indo5s Mi&roso(t :isio Mi&roso(t 4((i&e .SP%6<8 ,a!aS&ri)t

6et5or7 .d$inistration 3e2 .ut orin# 8ools Mi&roso(t *nte#ration Pro9e&t 0e!elo)$ent 3e2 0e!elo)$ent 6et5or7in# =6*>?@inuA >M@ 0H8M@ H8M@ ,a!a CBB CC

#AN$UA$E % O!T&ARE

E'(ERIENCE
Ma+ 2011 to Current
Merrill Corporation, artell, Minnesota Senior Variable Data Analyst 0e!elo) &o$)leA and auto$ated 5or7(lo5s usin# -MC *ns)ire, 2uild &lient relations i)s t rou# (riendl+ and )ro(essional &o$$uni&ations, aid in &lient on2oardin# 2+ )resentin# de$onstrations and translatin# )ro9e&t #oals into a&tiona2le and intelli#i2le te& ni&al reDuire$ents, assist tea$$ates t rou# & allen#in# )ro9e&ts, train ne5 e$)lo+ees, learn ne5 s7ills unaided Dire)t !ul*ill+ent, aint Cloud, Minnesota Data Specialist .nal+Eed and )ro&ess &usto$er data, &reated -MC Print6et 5or7(lo5s to o)ti$iEe )ro9e&ts, de!elo)ed auto$ated 2at& )ro#ra$s (or re)eat )ro&esses, &on(i#ured Print6et a))li&ation and 4&e lasers to #ain e((i&ien&ies, and #enerated )ostal )a)er5or7 to (inaliEe $ailin#s, &o$$uni&ated e((e&ti!el+ 5it $ana#e$ent and )rodu&tion sta((% Na,an (rinting, In)-, aint Cloud, Minnesota System Coordinator of Personalization; Data Center I Maintained so(t5are, trou2les ot and in!esti#ated errors, resear& ed and de)lo+ed ne5 eDui)$ent and so(t5are, anal+Eed )ro&esses to (iA ine((i&ien&ies, trained users on ne5 so(t5are and )ro&esses, 5or7ed inde)endentl+ as 5ell as )art o( a tea$, )rioritiEed tas7s to $eet &usto$erFs deadlines, and )rodu&ed do&u$entation on ne5 )ro&esses and resolutions to errors Cir)uit City, Roseville, Minnesota Customer Service Associate Pro!ided eA&ellent &usto$er ser!i&e, $ana#ed &on(li&t e((e&ti!el+, e$)lo+ed #ood listenin# s7ills, )re!ented and sol!ed )ro2le$s 5it eDui)$ent, &o$)leted $ulti)le tas7s si$ultaneousl+, and ada)ted to & an#in# en!iron$ent and 2usiness $odel

Ma+ 2010 to Ma+ 2011

,une 2005 to Ma+ 2010

Se)te$2er 2003 to ,une 2005