LEAN LEADERSHIP CERTIFICATION COURSE

CERTIFIED LEAN LEADER

Three Distinct Views of Lean Lean is Structural Change

Lean Lean

is Process Improvement is a Philosophical Mindset

5S

Process Im ro!ement
The Se!en "astes to E#iminate

DEFECTS O OVE P OD!CTIO" T T #"SPO T#TIO" $ $#ITI"% I I"VE"TO & M MOTIO" P ' P OCESSI"%

The $th "aste

!nder'utili(ed talent)))

%raham Richar&' the Fort "a(ne' In&) *a(or who ioneere& the +se of Lean rinci #es in cit( ,o!ernment was name& %o!ernment Lea&er of the -ear .( the In&iana Cham.er of Commerce / the first #oca# officia# to .e so honore&) He was reco,ni0e& for the

"hat is the 1ai0en *in&2

Continuous Improvement Creativit* Empo+erment Solutions versus Pro,lems E--icienc* Improvement O+nership o- esponsi,ilities

LEAN SNAPSHOT 3+siness4 New -or5 Pres.(terian Hos ita# Lean Pro6ects Com #ete&4 788 Ann+a# 3enefit9Sa!in,s4 :;5 mi##ion to :<88 mi##ion
Source. iSi/Sigma Maga(ine

=I ha!e fo+n&' s ecifica##( with o+r team' that o+r mana,ers ha& #itt#e +n&erstan&in, how the #itt#e thin,s can com o+n& an& a&&>+ to a net :: &ifference in the erformance of the who#e or,ani0ation)? Thr+ this series' an& o+r re#ationshi with ETC' we are +n&er,oin, a c+#t+ra# chan,e .( &e!e#o in, #ea&ers that wi## ma5e so+n& &ecisions .ase& on &ata @fact)A? In a&&ition' o+r team mem.ers are .e,innin, to rea#i0e that the sma##est rocess im ro!ements can ma5e the most &ramatic financia# im ro!ements on the PBL)C

Lea&ershi

Perce tion

"hat Lean *eans for 3+siness

The 3enefits of Lean

Safet( S ace Pro&+cti!it( Pri&e B *ora#e A.senteeism "aste& *otion 1ai0en *in& Performance

=O+r eD erience with Henr( 3ee#an& an& E!er,reen Team Conce ts has chan,e& the wa( we &o .+siness) "e came to ETC with the ho es of e&+catin, o+r staff an& im ro!in, o+r &ai#( .+siness o erations) "hat we en&e& + ,ettin, is a who#e new wa( to #oo5 at #ea&ershi ' efficienc(' an& c+stomer ser!ice in o+r .+siness) "hatEs more' Henr( an& his team ac5a,e& it a## in a ositi!e' rofessiona# an& comforta.#e en!ironment' tr+#( creatin, a wor#&>c#ass eD erience for m( team an& I)C ?

LEAN SNAPSHOT SURVE-ED4 F7F Lean SiD Si,ma 3#ac5 3e#ts GUESTION4 "hat s5i##s ma5e a s+ccessf+# 3#ac5 3e#t2 TOP T"O ANS"ERS4 Comm+nication S5i##s Lea&ershi S5i##s

Usin, Res onsi.i#it( Chartin, @RACIA

R A
esponsi,ilit* The individual0s1 +ho actuall* completes the tas2 the doer0s1 #ccounta,ilit* The individual +ho is ultimatel* responsi,le -or the outcome

C Consultation The individual0s1 to ,e

consulted ,e-ore a -inal decision or action

I In-ormation The individual0s1 +ho needs to ,e

in-ormed a-ter a decision or action is ta2en

1ai0en E!ent %+i&e#ines Esta,lish and Pursue Clear %oals

Focus Tightl* on Time !se Creativit* 3e-ore Capital 4uic2 and Crude is o-ten 3etter than Slo+ and Elegant 5ave the "ecessar* esources #vaila,le Demand Immediate esults

The

7 E!i#s of *eetin,s

*eet .+t DonHt Disc+ss Disc+ss .+t DonHt Deci&e

The 7 FHs of Effecti!e *eetin,s

FUN en6o*ment7 amusement7 or

e/citement
FOCUS a concerted e--ort to+ards speci-ic

goals and o,6ectives

FODDER people7 ideas7 or images used to

-oster creativit* and thought

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Process Operational Efficiency

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