SIVA SIDDHARDH T.

L
18, 9th Cross Street, Anna Nagar, Pammal, Chennai 600075 Contact: +91 9710225388 Email: sivasi har h!"ahoo#$om

OBJECTIVE
% am a &resher in SAP 'asis A ministration, an have (no)le ge on Plat&orms $onsisting o& *+3 ,#6C,,#7--,-CC 6#0 ,.ra$le ata/ase on 0N%1, 2in o)s N3 .4erating s"stems# % have 5+ "ears )or( e54erien$e in %3-S in 6str"# %7m )ell a a4tive in nat6re, 86i$( learner, e&&e$tive team )or(er, har )or(ing an have $om4rehensive 4ro/lem solving a/ilities# 2illing to )or( as a SAP 'AS%S $ons6ltant in a re46te $on$ern#

SKILLS IN SAP R/3

9onitoring a44li$ation servers 64 an r6nning# 9onitoring )or( 4ro$esses an their stat6ses &rom time to time# 9aintaining the instan$es 6sing o4eration mo e an assigning time intervals# 9onitoring the /a$(gro6n :o/s an their stat6s# S$he 6le stan ar /a$(gro6n :o/s 4erio i$all"# 9onitoring ;ogge 0sers lo$all" an glo/all"# 9onitoring a$tivities li(e s"stem stat6s, anal"<ing s"stem logs, s"stem tra$es, A'AP 6m4s, SAP S"stem '6&&ers an =ata/ase '6&&ers, )or(loa anal"sis# 9onitoring A'AP > ?ava s"stem &or &ine t6ning# S4ool A ministration# A44l"ing notes an s644ort 4a$(ages &or A'AP# @ernel 64 gra ation# 3rans4ort set64 an management# Client A ministration in$l6 ing $lient $o4" + e54ort + im4ort + elete# 0ser 9anagement li(e 0ser Creation, eletion o& 6ser, 6sers lo$(s# =o)nloa an a44l"ing S644ort Pat$hes an SAP Notes# Pro&ile 9aintenan$eA a ing + $hanging the 4ro&ile 4arameters &or instan$e 4ro&ile# A$tivate, $he$(, an $om4are 4ro&iles#

ACADEMIC CREDENTIALS
Di loma in El!ct"onic# an$ Comm%nication En&in!!"in& 9#@#P#3#C, Chennai B 600075 Com4lete )ith honors > '() in A4ril 2006# HSC CPh"si$s, Chemistr", 9athemati$s an Com46ter S$ien$eD 9#9# A Eovt### Fr#Se$#S$hool, ChennaiB6000,3 Com4lete )ith '() in A4ril 200,# SSLC C9athemati$s, S$ien$e an So$ial S$ien$eD 9#9# A Eovt### Fr#Se$#S$hool, ChennaiB6000,3 Com4lete )ith '*) in A4ril 2002#

+ORK E,PERIENCE Sr. Technical Support Executive

Sutherland Global Services

March 2011- August 2012
2or(e as a te$hni$al s644ort 4ersonnel &or an %P /ase servi$e 4rovi er lo$ate in 0SA# 3his is an %P /ase 4ro 6$t )hi$h 4rovi es 3G, %nternet an 4hone servi$e &or the $6stomers via a single $a/le# Contri/6ting ta$ti$al an long term strategi$ rivers to resolve the mem/erHs iss6e an retain their /6siness# Fan le vario6s %P /ase remote tools to tro6/leshoot i&&erent t"4es o& iss6es# 9anaging s644ort &6n$tions an 86alit" &orms &or the team#

Custo er Support Executive

!ecatrend Technologies
Septe ber 200" - March 2011

;oo(e a&ter the ne) hire training 4rograms &or the /ran$h# Planne an $on$e4t6ali<e vario6s strategies to a$hieve /6siness goals an aime gro)th in /6siness vol6mes as )ell as 4ro&ita/ilit" in or er to a$hieve the set targets# -&&i$ientl" manage all a$tivities relating to $6stomer han ling 6ring a live $hat# Fan le sales an $6stomer servi$e relate es$alations#

to)ar s the

SO-T+ARE/ S.STEM SKILLS

9i$roso&t .&&i$e C2or , -5$el an Po)er 4ointD SAP 'AS%S Chave (no)le ge on Plat&orms $onsisting o& *+3 ,#6C9 an , -CC 6#0D

LAN/0A/E SKILLS Known languages: English, Tamil, Hindi & Telugu

S4ea(, rea , an )rite &l6ent -nglish S4ea(, rea , an )rite &l6ent 3amil S4ea(, rea , an )rite /asi$ Fin i S4ea( interme iate 3el6g6

PERSONAL IN-ORMATION Iather7s nameA ;a(shmi4ath" 3#S =ate o& 'irth A 3r 9ar$h 1987 9arital stat6s A 9arrie Nationalit" A %n ian *e&eren$es A Availa/le on *e86est# DECLARATION % here/" e$lare that the a/ove mentione in&ormation is $orre$t 64 to m" (no)le ge an % /ear the res4onsi/ilit" &or the $orre$tness o& the a/ove mentione 4arti$6lars# Signat6re Siva Siddhardh T.#