NOMBRE: DIRECCION: TEL: CORREOE:

QUALIFICATIONS Smart Serve, Responsible Server Training Program Certificate Food Safety Training Certificate Customer Service Certificate of Excellence Languages: ilingual in Englis!"Spanis! and basic Frenc!

Computer Literate: #S $ffice EDUCATION

Hospitality Management- Hotel and Restaurant Diploma *nstitute of Tec!nology + ,dvanced Learning, Toronto, $)onours Standing Housekeeping uper!isor "Co-op term# Renaissance Toronto ,irport )otel and Conference Centre, Toronto, $-

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)umber College

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AWARDS Smart Serve ,.ard /reater Toronto )ospitality ,ssociation Sc!olars!ip

SKILLS Strong problem solving ,ble to .or0 .ell under pressure Excellent communication Customer service Team .or0

EXPERIENCE er!er Pas2uale3s Trattoria, $a0ville, $ ring food and beverages to t!e customers 4eliver customer service %&1&

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Perform side duties %&&("%&1&

er!er 5al0er3s Fres! #ar0et, #ississauga, $ 4eliver timely food and beverages to t!e customers Ta0e customers food and beverage orders /ive customer service Room $ttendant Fairmont anff Springs, anff, , Cleaning guest rooms )elping .it! t!e sto0ing of linen and amenities Cleaning public spaces %uests er!i&e Representati!e Fres! #ex, $a0ville, $ Ta0e customers orders Prepare customers orders #aintain t!e cleanliness of premises

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C!ori7o

Customer er!i&e Representati!e Petcare *nsurance ro0ers, $a0ville, $ Translated documents from Englis! to Spanis! for t!e CE$ ,ns.ered Englis!, Spanis!, and Frenc! customer service calls 4eveloped very strong selling s0ills over t!e p!one $rgani7ed t!e clinic and s!elter files

2007-2008

er!er )umber College *nstitute of Tec!nology + ,dvanced Learning, Toronto, $ Served food and beverage in special events8 ,ssisted .it! t!e organi7ation of events 4eveloped strong team .or0 s0ills VOLUNTEER Canadian Hospitality 'oundation( Toronto( ON Sold products for fundraising %&&'

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)elped .it! t!e auction3s organi7ation %&&9

C)ikita Ca*e( Me+i&o( Me+ 5or0ed as a bac0up server or cas!ier .!en needed INTERESTS 4ancing Singing Sports: soccer, volleyball, cycling, yoga, and sno.boarding8 REFERENCES ,vailable upon re2uest

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