Andrea Aguilar

6828 W. Tupelo Lane andrea!4200!"#ma$l.%om West Jordan UT 84084 Home Phone (801) 280-8 26 &ell Phone (801) 8'- 04!

Objective
To o(ta$n an entr) le*el pos$t$on $n %ustomer ser*$%e +$th poss$(le #ro+th +$th $n the %ompan).

Education
,alt La-e &ommun$t) &olle#e /sso%$ate o0 ,%$en%e L4, 1us$ness &olle#e /sso%$ates o0 ,%$en%e &opper H$lls H$#h ,%hool H$#h ,%hool 4$ploma ,alt La-e &$t). Utah 1us$ness trans0er ,alt La-e &$t) Utah 1us$ness trans0er West Jordan. Utah 3eneral 5du%at$on6 5mphas$s $n mar-et$n# 2010 to Present .2 3P/ 2008 To 200' 2.' 3P/ June 2008 .! 3P/

Relevant Coursework and Training

1us$ness 7ana#ement $n h$#h s%hool 7a%ro 5%onom$%s 7$%ro 5%onom$%s Human resour%e 3raph$% des$#n H$#h s%hool 8ash$on 7ar-et$n# &ommun$%at$ons 5n#l$sh

Skills and Abilities

&omputer 9no+led#e T)pe 61 +pm 1$l$n#ual 5n#l$sh ; ,pan$sh 4eta$l <r$ented ,el0-7ot$*ated 7a$l 7er#$n# 7$%ro ,o0t Word Ten 9e) () Tou%h &ustomer ,er*$%e ,-$lls 8ollo+ =nstru%t$ons 4ependa(le <r#an$>ed 7$%ro ,o0t 5:%el 5*ent %oord$nator &ommun$%at$on ,-$lls 8ast Learner 5ner#et$%

Employment History
Digis roadband American !ork" #T $%&' to present Customer care specialist &ustomer %are spe%$al$st. Help +$th ($ll$n# ?uest$ons ma-e a pa)ment retent$ons sales translat$on. @$e+$n# o0 do%uments pro%ess$n# %red$ts and re0unds. Pro(lem sol*$n#. 7ana#$n# %all *olume. ,pan$sh spea-$n# %ustomer ser*$%e help. &ompleted #oal or$ented tas-s tra$ned ne+ emplo)ees

America (irst Credit #nion )idvale" #T $%&' to $%&' Teller *evel ' 4e*eloped mone) mana#$n# s-$lls. /ss$sted %ustomers +$th mana#$n# the$r a%%ounts and trans0ers o0 lar#e depos$ts. Handle lar#e amount o0 %ash and %he%- depos$ts. Learn o0 0raud pre*ent$on and ass$sted %ustomers $n -eep$n# the$r a%%ounts se%ure. 8$eld out *$sa d$sputes. ,old %ustomers on 0$nan%$al produ%ts su%h as a *$sa and a l$ne o0 %red$t. 4$d 3eneral %ler$%al +or- 0$l$n# ma$l$n# do%uments to respe%ted departments and %ustomers. /ss$sted %ustomers on the phone as +ell as $n person. 7ana#ed %ustomer *olume ma-$n# sure that ea%h %ustomer +as helped $n a t$mel) and pre%$se manner.

Salt Lake Community College

Taylorsville, UT

2011 to 2013

Academic and Career Advising Receptionist 4e*eloped s-$lls ass$st$n# students and ad$*$sors () ma-$n# appo$ntments 0or a%adem$% or$ntat$on. 4ut$es $n%ludedA Tra$n$n# 0ront des- re%ept$on$sts ho+ to or#an$>e and dele#ated department respons$($l$t$es. Per0ormed dut$es and a%%ommodat$ons $n a 0ast pa%ed en*$orment. <ther 4ut$es a?u$red $n%ludeA 3eneral %ler$%al +or-. 0$l$n#. ma$l mer#ers. %r$t$%al th$n-$n#. and pro(lem sol*$n#. Helped students and ad*$sors 0$nd a health) %omprom$sed +hen there +as %ompet$n# $deas. Helped ne#ot$ate and ad*o%ated 0or students and ad*$sors David +ourley Elementary Sc,ool Teac,er Assistant -earns" #T $%&% to $%&& Help students +$th the$r %ourse +or-. Translate mater$al 0or them. 0rom ,pan$sh to 5n#l$sh. /ss$st (oth tea%hers as needed. ,uper*$se %h$ldren dur$n# re%ess and lun%h hours. &ler$%al +or-. $n%lud$n# #rade su(m$ss$on. 0$l$n# and or#an$>$n# student 0$les. pr$nt edu%at$onal mater$als 0or $n %lass $nstru%t$on and ass$#nments. /ss$st $n test$n# o0 the students. .almart stores /nc0 1ision center .est 1alley" #T $%%2 to $%%3 /s a *$s$on %enter sales asso%$ate = +as respons$(le 0or prompt and %ourteous %ustomer ser*$%eB th$s respons$($l$t) $n%ludedA /dCustment o0 0ames and lenses to %ustomer spe%$0$%at$ons. &lean$n# and ma$nta$n$n# #lasses and d$spens$n# and 0$ll$n# pres%r$pt$ons. <rder$n# mer%hand$se and sto%-$n# the sales 0loor. 7a$nta$n$n# the o*erall %leanl$ness and appearan%e o0 the department. Translated 0or do%tors and pat$ents and ad*o%ated 0or %ustomers needs and r$#hts. Wor-ed +$th $nsuran%e %ompan$es. Wor-ed +$th state o0 the art *$s$on ma%h$nes. 8ollo+ed H=PP/ #u$del$nes. 7a$nta$ned stron# relat$onsh$ps +$th %ustomers. lead$n# to %ustomer trust $n the %ompan) and repeat (us$ness. )/T Copper Hills Hig, Sc,ool usiness" )arketing" and Tec,nology .est 4ordan" #T $%%5 to $%%2 Pres$dent o0 the /%adem) o0 (us$ness at &opper H$lls H$#h ,%hool. <r#an$>ed a%t$*$t$es and e*ents. /rran#ed 0or -e) note spea-ers to spea- at spe%$al e*ents and 0un%t$ons /%ted as a med$ator (et+een students and tea%hers. ! *A Copper Hills Hig, sc,ool !uture usiness *eaders o( America .est 4ordan" #T $%%5 to $%%2 81L/ @$%e Pres$dent. <r#an$>ed a%t$*$t$es and e*ents. %reated 0l)ers. (ro%hures and other promot$onal mater$als. Pre0ormed %ler$%al 0un%t$ons and or#an$>ed the team. Help <r#an$>e ,u( 0or ,anta (%har$t) e*ent). DECA Copper Hills Hig, Sc,ool )arketing students o( America .est 4ordan" #T $%%5 to $%%2 Was DECA Vice President, became a business law and Technical sales finalist. Assisted Latinos/His anics b! translatin" materials and hel ad#ocate their concerns and needs. Hel ed create fl!ers, brochures and other romotional material for the club. Planned romotional e#ents and hel ed brin" in new members.

Accomplis,ments
Copper Hills Hig, sc,ool .est 4ordan #T $%%5 to $%%2 De%e$*ed 4$ploma +$th mar-et$n# emphas$s. Te%hn$%al ,ales and 1us$ness La+ 0$nal$st. &ompleted t+o semesters +orth o0 %olle#e %red$t throu#h /P and &on%urrent 5nrollment %ourses. Part$%$pated $n 17=T. 81L/. 45&/. 4e(ate. ,pan$sh &lu(. Lat$no &lu(. and 1allroom