QUICK REFERENCE GUIDE

I) Security Sign on to computer Sign off the computer Display all work areas

AMADEUS
JI3115TS/SU JO* JD

GALILEO
SON/ZAW SOF OP/W*

ABACUS / SABRE
SI* SO* *S*

WORLDSPAN
BSI$0001XX/GS BSO$ B$

II) Information and Help Display index of information chapters Request help

GGAIS HE

GG* H/ or HELP

F*FOX F*FOX/CAR

HELP GRS HELP

III) Encode and Decode City - encode City - decode Country - encode Country - decode Airline encode Airline decode Aircraft equipment encode Aircraft equipment decode City record

DAN JERSEY DAC NYC DC FINLAND DC AU DNA IBERIA DNA EI DNE FOKKER DNE 744 GGAPTLHR

.CE JERSEY .CD NYC .LE FINLAND .LD AU .AE IBERIA .AD EI .EE FOKKER .ED 744 .CR LHR

W/-CCLONDON W/*LON HCCC/INDIA HCCC/IN W/-ALKINGFISHER W/*IT W/EQ-BOEING W/EQ*744 NA

KC/JERSEY KD/JER 4C*FINLAND 4C*F KAC/IBERIA KAD/EI NOT APPICABLE HELP EQP747 NOT APPICABLE

IV) Scrolling Move down Move up Move bottom Move top

MD MU MB MT

MD MU MB MT

MD MU MB MT

MD MU MB MT

V) Printing Print all fields of the BF Print ticket, itinerary and MIT for all passengers Print ticket only Create electronic ticket

WRA/ TTP/INV/IBPI TTP TTP/ET

P-*ALL TKP TKPDTD TKPET

DITDPI WETRDPE WDPE WETR

JTXXXRR/*A EZT EZEL#HV#DR#*IX EZE

VI) Air Availability Display availability for today Display more availability Display availability by date & time Display availability by Airline Direct link to carrier

ANZRHLON MD AN18JULZRHCPH1400 AN23JULZRHCPH/ASK 1SKAD23JULZRHCPH

AZRHLON A* A18JULZRHCPH.1400 A23JULZRHCPH/SK A23JULZRHCPH*SK

1STOLON 1* 110JULBOMLHR1000 110JULBOMLHRIT 110JULBOMLHRIT

AZRHLON AD A18JULZRHCPH1400 A18JULZRHCPH-SK @SK@ A18JULZRHCPH1400

QUICK REFERENCE GUIDE

Display more from carrier link

AMADEUS
1SKMD

GALILEO
AM*SK

ABACUS / SABRE
1*

WORLDSPAN
@AD

VII) Sell, Change and Cancel Flights Reference sell flight Reference sell all flights Direct sell flights Sell open segment Create ARNK segment Change segment status Change segment 2 to 3 passengers Rebook segments to F class Cancel segment 2 Cancel itinerary

SS1C2 SS1CY3 SSAY631C11JULZRHVIE1 SOLXYZRHCPH SIARNK 1/HK SBF3-5 XE2 XI

N1C2 N3C2Y3 0AY631C11JULZRHVIENN1 0LXOPENYZRHCPHNO1 Y or 0A @1HK .2/3HK @3-5/F X2 XI

01K13 03C2Y3 0IT7K20JULBOMLHRNN1 0YYOPENYCPHFRADS1 /1A 01HK ,3S2 WC1C X2 XI

01C2 03C2Y3 0AY631C11JULZRHVIENN1 0LXOPENYZRHCPHPS1 0A EWGR N/A X1#0/F X2 XI

VIII) Timetable View timetable by date and city pair Convert availability display to timetable Convert timetable to availability display

TN23JANZRHCPH ACTN TCAN

TT23JANZRHCPH TT A

S23JANZRHCPH NOT APPLICABLE NOT APPLICABLE

S23JANZRHCPH NOT APPICABLE NOT APPICABLE

IX) Name Field Add name field Add child name Add infant name Change name 3 to Reed Delete name 3

NM2HUG/OMR/RMRS NM1HUG/TIM(CHD14JAN02) NM1LEE/SMRS(INF/ANNA/18JAN 09) 3/1REED/CMRS XE3

N.2HUG/OMR/RMRS N.HUG/TIM*P-C07DOB14JAN02 N.HUG+N.I/LEE/ANNA*18JAN0 9 P-INF N.P3@REED/CMRS N.P3@

-2HUG/OMR/RMRS -HUG/C MSTR*C07 -I/HUG/A MSTR*I14 -3@HUG/CMR -3@

-2HUG/OMR/RMRS -HUG/TIM*CNN or HUG/TIM*C07 -LEE/ANNA*INF3SAN1.1INFT2.1/18JAN09 -3@REED/CMRS -3@

X) Phone Field Add agency phone Add business phone Change phone Delete phone AP AP044 886 88 66-B 6/044 886 99 77-B XE5 P.ZRHT*044 886 77 55 STAR TRAVEL REF P.ZRHB*044 886 88 66 P.2@ZRHB*044 886 99 77 P.2@ 9 044 866 7755 STAR TRAVEL REF 9 044 866 88 99-B 92044 866 99 88-B 92 9-SID DEL WORLDSPAN ITQ/0120 3370800/REF 9* 404 555-5055-H/444-4325-B 92@ 12345648-B 92@

XI) Timatic Display timatic menu

TIFV TIFH & TIFA

TI-

TIM

TI

QUICK REFERENCE GUIDE

XII) Minimum Connecting Time Display minimum connecting time

AMADEUS

GALILEO

ABACUS / SABRE

WORLDSPAN

DM1

DCT

T*CT-JFK/AA

KEC

XIII) Ticketing Field Add ticketing field Add ticketing field with date Change ticketing field to ticketed Delete ticketing field

TKOK TKTL20DEC 4/OK XE4

T.T* T.TAU/20DEC T.@ T* T. @

7T-A 7TAW20DEC/TEXT 7T-A 7

7T/ 7TAW/00/20DEC 7@T/ 7@

XIV) Form of Payment Field Add FOP field (credit card) Delete FOP field FPCCAX370000000000039/1112 XE7 F.AX370000000000039/D1112 F.@ 5-AX4578909992458912/99 5LINE NO @ 5$CCTP1012123456789P0201 5$@

XV) Received Field Add a received from field Delete a received from field

RFHARRIS IG or IR

R.HARRIS/D MR R.@

6HARRIS/D MR 6@

6.R 6@

XVI) Address Field Add address Change address Delete address AM MR HUG HAGWEG 22 ZURICH 8000 5/AM NEW TEXT XE5 W.MR HUG*HAGWEG 22*ZURICH*P/8000 W.@ NEW TEXT W.@ 5-CDJOHN REED#5-CD266 MAIN ST/ZRH 5/MR HUG.5 HAGWEG 22/ZURICH 52@/NEW TEXT 52-3@ 51@-CD JOHN REID 5@-CD/ALL

XVII) PNR/BF Miscellaneous Entries End transact End transact and retrieve PNR/BF Ignore Ignore and retrieve as original Retrieve PNR/BF Retrieve PNR/BF by name Redisplay PNR/BF Display history Repeat all customer data-all segments

ET ER IG IR RT LOCATOR RT/HARRIS RT RH RRN

E ER I IR *LOCATOR *-HARRIS *R *H REALLSALL

E ER I IR *LOCATOR *-HARRIS *A *H ECAPD or ICAPD

E ER I IR *LOCATOR *-HARRIS *R *H EC*A

XVIII) Review PNR/BF Review all

OP18DEC/FREE TEXT

RB.18DEC*FREE TEXT

NOT APPLICABLE

NOT APPLICABLE

QUICK REFERENCE GUIDE

Change review date Delete review

AMADEUS
8/22DEC XE8

GALILEO
RB.@1/22DEC RB.1@

ABACUS / SABRE
NOT APPLICABLE NOT APPLICABLE

WORLDSPAN
NOT APPLICABLE NOT APPLICABLE

XIX) Remarks/Notepad Add remarks Delete remarks

RM FREE TEXT XE9

NP.FREE TEXT NP.1@

5 FREE TEXT 51

5FREETEXT 51@

XX) OSI/SSR Fields Request (SSR) special meal Request (SSR) wheelchair by segment & passenger Delete SSR request Add OSI Change OSI Delete OSI

SRVGML SRWCHR/P1/S3 XE6 OS YY VIP ROCK STAR 7/YY VIP SWIM STAR XE7

SI.VGML SI.P1S3/WCHR SI.P1S3@ SI.YY*VIP ROCK STAR SI.1@YY*VIP SWIM STAR SI.1@

3VGML 3WCHR5-3.1 45-2.1@ 3OSI YY VIP ROCK STAR 31 3 1.XX

3SAVGML 3S1N1WCHR 31.XX 3OSI YY PAX ROCK STAR 31@ YY PAX SWIM STAR 31@

XXI) Frequent Flyer Add frequent flyer number Delete frequent flyer number

FFNUA123456789 XE6

M.UA123456789 M.@

FFIT123456-1.1 FF

3SAN1FQTVUA123456789 31@

XXII) Display Fares Display fare to another city from your city Display fare by date and specific carrier Display fare rule by line number Display fare routing information

FQD MAD FQDGVAFRA/11DEC/AAY FQN3 FQR2

FDMAD FD11DECGVAFRA/AY FN*3 FR*2

FQ MAD FQHELFRA11DEC-AY RD3 RD3*RTG

4FDELMAD 4F11DECGVAFRA-AY 4F.R3 4FR1

XXIII) Price Itinerary/Fare Quote Price adult fare, all passengers Price passenger 2 Best Buy Quote Price child's fare Price specific selling/ticketing country View fare quote ladder View fare quote rules View fare quote rules and paragraph

FXP FXP/P2 FXB FXP/RCH FXP/R,PAR.OSL FQQ02 FQN2 FQN2//2,5

FQ FQP2 FQBB FQ*C08 FQ.PARROM FQL2 FQN2 FQN2 followed by FN1

WP WPN2 WPNCS or WPNCB WPPCHD WPSBOMTBOM NK RD2 RD2*5

4P 4PN1 4PLF 4P*PCNN 4P*EEUR/FR 4* 4PR-1 4F.R1#PEN

XXIV) Quote Fares - Fare Quote Planner

QUICK REFERENCE GUIDE

AMADEUS

GALILEO
FQPZRHPARZRH FQPNCE19JULPARMIA+AF@C

ABACUS / SABRE
FSNLONPARLON FSNCE PAR MIA 19JUL FQPNCE19JUL PAR MIA +AF @C

WORLDSPAN
4I 4I#NCE19JUL#CAFPARMIA#ODC

To quote fare ZRH PAR round trip via YY FQPZRHPARZRH To quote fare NCE PAR MIA on 19 JUL via AF FQPNCE/CC/D19JULPAR/D19JUL in C class MIA/OAF

XXV) Convert Currency Convert from one currency to another Display bank selling rate (BSR) for specific currency against own country Display IATA rates of exchange (ROE)

FQCGBP520/EUR FQCUSD FQAHKD

FZSGBP520EUR FZSUSD FZIHKD

DCUSD334.00/GBP DC*USD FC*

4C@520/EUR#GB 4C*IN 4C*INR/R

XXVI) Taxes Tax information by country name (FRANCE) Tax information by country code (GB) Passenger facility charge (PFC) for Miami

FQNTAX/FRANCE FQNTAX/GB FQZPFCMIA

FTAX-FRANCE FTAX-GB FTAX*PFC-MIA

TXN*FRANCE TXN*GB PXC*MIA

GTAX-FRANCE GTAX-FR 4FPFC/MIA

XXVII) Seat Selection Display seat map by segment Display seat map from availability flight line Request smoking, aisle seat Request seat number by segment & passenger Cancel seat selection by segment

SM3 SM/1/Y ST/S/A ST/9AB/S6/P1,2 XE9

SA*S3 SA*A1C S.SA S.S6P1.2/9A.B S.P2S6@

4G3* 4G1* 4GA/SA 4G6/9AB-2.0 4GXALL

41* 41*/ 4RSA 4RS2-1$16A 4RX2

XXVIII) Queuing Display queue count, all queues Display queue count on specific queue Sign into queue Ignore queue item and return to bottom of queue Sign out of queue and ignore Remove PNR/BF from queue Place PNR/BF on queue Print all PNR/BF on queue 99 Create queue message text THEN Send message to general message queue at branch

QT QC/97 QS/97C0D1 QD QI QN QE99 QP99 QE/HEL 1A0988/97 THEN MESSAGE then //(ENTER)

QCA QCB/97 Q/97 I QX+I QR QEB/99 QPRINT/B/99 NP.MESSAGE THEN QEM/GL2

QC/ QC/97 Q/97 I QXI QP/99 QP/99 NOT APPLICABLE 5 MESSAGE THEN QP/G

QCT QCT*ALL Q/97 I QX#I QR QEP/99 QTP 5MESSAGE THEN QEM/GL2

QUICK REFERENCE GUIDE

XXIX) Building a Passenger Name Record (PNR) / Booking File (BF) Display air availability Reference sell the flight Reference sell all flights Price at best available fare Add name Add home phone Store fare Add ticketing date field Assign seats Add form of payment Add received field End the record

AMADEUS

GALILEO

ABACUS / SABRE

WORLDSPAN

ASTOLON N1Y1 N3C2Y3 FQBBCLX N.2HUG/SAMUELMR/ANNAMR NM2HUG/SAMUELMR/ANNAMRS S AP043 777 66 55-R P.ZRHH*043 777 66 55 FXP FQ TKTL21DEC T.TAU/21DEC ST/R/9A/9C S.S6/9A.C FPCCAX370000000/1112 F.AX370000000/D1112 RFHARRIS/R MR R.HARRIS/S MR ET E or ET

ANSTOLON SS1Y1 SS3CY2 FXB

1STOLON 01Y1 03Y1* WPNCB -2HUG/SAMMR/ANNMRS 9044 555 44 33-R WP 7TAW/21DEC 4G69A/9C 5-AX3700000000 +11/12 6HARRIS/R MR E

ASTOLON 01Y1 03C2Y3 4PLF -HUG/SMR/ANNAMRS 9*1234567 H 4P* 7TAW/00/21DEC 4RS1$9AC 5$CCTP1012123456789P0201 6.R ER