he wrought iron gate fountain that you commissioned Cary Coles to design and craft has

been completed and was delivered two weeks ago. The installation was completed this
week, and the fountain is now fully operable.
The process used to prepare the setting for the new fountain is shown in the flowchart
below.

This process worked well, and the results were very good. The fountain was delivered on time,
and the draft of the setting was approved with minor modifications. Installation was completed
in a timely manner with minimal disturbance of the surrounding area. The work on the
landscape began immediately and was completed on schedule.
T
Fountain delivered
Prepare sketch setting
Is the sketch
approved?
Modify sketch Begin planning
Install fountain and landscaping
No
Yes
Fountain Installation and Setting

Ms. Coles is a gifted artist who created a beautiful work of art that will be cherished for many
years. The fountain has substantially exceeded our expectations. All of the specifications were
met, and the fountain fit perfectly into the area designed for it, as you will note from the picture
below.
Ms. Coles requested that we notify you that the project has been completed to our satisfaction so
that you will release the final payment for the work. We are delighted to convey this information
to you, and we highly recommend Cary Coles for future projects.