3BC EHR CONSULTING

Funny Bone Memorial Hospital

TRAINING PLAN

TRAINING TYPE
TARGET
AUDIENCE/MODALITY
KEY MESSAGES / POINTS

INTRODUCTION
All Facility Staff
Periodic meetings,
newsletters, emails, and
a one hour discussion
forum every Monday
morning at 8:00 AM
where questions may be
appropriately asked and
addressed
The EHR is essential
technology for facility growth
and opportunity
The EHR is technology that
will improve patient
relations, patient care, safety
measures

EDUCATION
Initial audience will be
executive management,
directors, any and all
decision makers within
the facility
IT Department
Facility Super-users
Vendor and Software
Developers
Explanation of the
transformation taking place
throughout the facility
The EHR brings order to the
chaos of paper records
management
Transitioning to an EHR
requires thorough planning a
for successful
implementation

BRIEFINGS
Project Leaders Facility
and Vendor
Weekly Informational
Meetings
Weekly Newsletter
Progress Reports
Problems or Issues that need
to be addressed



SKILL BUILDING
In-house classes with
Facility Super-Users
End-Users Hands-On
system navigation and
operations training
Demos with vendor/
software developers
Skills should be practiced
within the area of expertise
or staff role
Demo stations to familiarize
patients
Staff needs computer skills /
knowledge

TRAINING
Super-Users -Training
Manuals, hands-on
knowledge per vendor
training
Vendor Webinars
Vendor/Super-Users - In-
House Training
Software Training

Knowledge in the use and
navigation of the EHR system
EHR navigation / operations
may be built upon or
customized for use by role /
expertise

SUPPORT
24/7 User Support for all
end-users during go-live
24/7 User Support for all
end-users for six (6)weeks
following go-live
End-Users become
comfortable using the new
system
End-Users gain personal
confidence in using the new
system

CONTINUING
EDUCATION AND
TRAINING
Lunch Hour Bits n Bytes
classes
Vendor Webinars -
introduce upgrades or
changes
Continuing Education
End-Users stay informed
Learn new skills or improve
current skills
Refreshes mind and builds
skill base and knowledge