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36 What is the purpose of an IRQ?

Perform input/output between the CPU and peripherals.

Establish peer-to-peer communication between devices and software.

Request information from the CPU.

Access the computer RAM for reading and writing.

37 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two
consumables are associated with an inkjet printer? (Choose two.)

drum

ink cartridge

ink ribbon

paper

toner

38 Which network device uses a MAC address table to segment the network?

concentrator

hub

PBX

router

So0oSo0o

switch

39 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit
constantly. What is most likely the cause of the problem?

The new floppy drive is faulty.

The ribbon cable is installed incorrectly.

The jumper settings are set incorrectly for the floppy drive.

The floppy drive has been disabled in the BIOS.

40 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement,
which file system should be chosen?

FAT32

HPFS

NFS

NTFS


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41 When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which
class of IP addressing is being used to send these messages?

A

B

C

D

So0oSo0o

E

42 What do the terms refresh rate, interlace, and aspect ratio explain?

hard drive efficiency

audio signal

scanner output

image properties of a monitor

43 A user has been writing data to a USB flash memory drive. What should the user do before removing the device?

Shut down the computer.

Click on the Safely Remove Hardware icon in the system tray then on the device.

Right-click on the drive in My Computer, then click on Remove Drive .

Remove the power to the drive.

44 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices
repeated, larger than normal pings to the server. What is the name of this type of attack?

multi-ping attack

phishing

ping bomb

ping of death

spoofing

zombie attack

45 A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely
caused the customer to complain?

The technician interrupted a number of times to ask questions.

The technician occasionally confirmed an understanding of the problem.

The customer was escalated to a level-two technician.

The technician ended the call without saying "Have a nice day".


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46 When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a
faulty or aborted installation?

Create a restore point.

Check the updates for the latest ones.

Disable Automatic Updates to prevent interference with the current operation.

Test all aspects to ensure that the update is correct for the operating system.

47 What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?

The peripherals can be plugged in and out without turning the laptop off.

Data transfer is more controlled than using the parallel or serial ports.

The peripherals do not need drivers to communicate with the OS.

Connections are much more reliable.

48 Which two technologies enable printers to be accessed by multiple network users? (Choose two.)

Wi-Fi

SCSI

Ethernet

USB

IEEE 1394

49 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open,
and there is no power used by the laptop?

Hibernate

Suspend

Left on with no power mode

Soft shutdown

50 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would
the technician set the boot order for the PC?

My Computer

Control Panel

Device Manager

BIOS

Start Menu


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51 Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)

Reboot the laptop.

Reinstall the operating system.

Disconnect the peripherals.

Have the customer verify the problem.

Call a level-2 technician.

52 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of
adapter will need to be installed on the servers to accomplish the desired redundancy?

NIC

Wireless NIC

USB gateway

RAID adapter

multiple slave hard disk adapter


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31 Which network protocol is used to automatically assign an IP address to a computer on a network?

FTP

DHCP

ICMP

SMTP

APIPA

32 A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the
equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may
cause this power problem?

The printer is creating electrical noise when it is printing, which causes the computers to shut off.

The power consumption of all devices is too much for the electrical circuit that is provided.

The power consumption of all the computers and printers operating simultaneously is causing a power surge.

The power requirements of the printer warm-up cycle cause a spike, which results in the computers shutting down.

33 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?

manufacturer's website

Microsoft Update website

printer installation disk

Windows Device Manager

Windows hardware profiles

34 Which Registry file contains information about all software that is installed on a Windows XP computer?

HKEY_CLASSES_ROOT

HKEY_CURRENT_USER

HKEY_LOCAL_MACHINE

HKEY_CURRENT_CONFIG

35 A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for
supporting this access control method?

Ethernet and Star

FDDI and Ring

Token Ring and Double Ring

Wireless and Ring


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26 Which protocol adds security to remote connections?

FTP

HTTP

NetBEUI

POP

SSH

27 What is the purpose of SCSI and RAID adapters?

to allow obsolete EISA technology expansion slots to be used

to provide enhanced audio and graphic capabilities

to connect storage devices such as hard disk drives to a PC

to connect peripheral devices to a PC to improve performance

28 A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops
in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician
look to enable power management?

Administrative Tools

BIOS

Command Prompt

Safe mode

System Registry

29 A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?

So0oSo0o

Replace the toner or ink cartridge.

Uninstall and reinstall the printer driver.

Replace the paper with some from a new ream.

Delete the print job from the queue and print again.

30 What is the best way to fully ensure that data is unable to be recovered from a hard drive?

formatting the drive

deleting the partitions on the hard drive

overwriting data multiple times, rendering the data unusable

shattering the hard drive platters with a hammer


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