Customer Loyalty

1: Strongly Disagree 2: Disagree 3: Neutral 4: Agree 5: Strongly Agree

Sr. # Questions 1 2 3 4 5
1 I intend to switch to a competitor of the telecommunication company. 1 2 3 4 5
2 I will not acquire services of this telecommunication company anymore
in the future.
1 2 3 4 5
3 I will not visit this service center again. 1 2 3 4 5
4 I am dedicated to doing business with this telecommunication company. 1 2 3 4 5
5 If the telecommunication company were to raise its prices, I would
continue to be a customer of the telecommunication company.
1 2 3 4 5
6 If a competing telecommunication company were to offer better prices or
a discount on their services, I would switch telecommunication company.
1 2 3 4 5