Survey Questionnaire

Dear Respondents,
I am Asnake Mekonnen, currently conducting a research on ''Assessing factors affecting
adoption of Telebirr Mobile Money service in case of Ethio telecom'' as partial fulfillment of the
requirement for the Degree of Master of Business Administration at Yardstick International
College. The main purpose of this questionnaire is to know factors affecting telebirr mobile
money service and hence to determine the level so as to forward recommendation/s on
improvement areas.
Thus, I kindly ask you to fill up this questionnaire carefully. The responses you provided is
confidential and used for academic purpose only. Your support and participation in this study
will be highly appreciated.

Part I: Demographic information of respondents:

Please put a ''√'' in the appropriate box for all questions.

I kindly ask for your assistance by filling out this questionnaire.

1. Gender*
Male
Female

2. Please specify the level of management you are in*

Operational level /non- management
Top management
Middle management

3. Your Division:*
Customer Service
Sales

4. Work experience :*
1-2 years
3-5 years
5-10 years
More than 10 years

How would you rate the following statements /questions, where 1=Strongly Disagree,
2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree.