IT Helpdesk Officer

Job Description:
Respond to requests for technical assistance
in person (onsite support), via phone,
electronically
Diagnose and resolve technical hardware
and software issues especially for Mediatrac
coreload software
Advise user on appropriate action
Follow standard helpdesk procedures
Log all help desk interactions
Redirect problems to appropriate resource
Identify and escalate situations requiring
urgent attention
Track and route problems and requests and
document resolutions
Prepare activity reports Helpdesk matrix
report
Manage Mediatrac coreload software
upgrade, changes and updates

Qualification:
Minimum have a diploma, or SMU with
additional 3 year of work experience
Experience in IT support / IT Helpdesk
Good knowledge on PC desktop application
(windows, ms office, internet and email)
Good knowledge on PC hardware &
software troubleshoot
Good knowledge on Windows/Linux Server,
Email Server and Database
Basic knowledge on computer networks and
Linux O/S.
Good communication and interpersonal skill.
Dynamic, confident, self-starter with strong
team player spirit, initiative and results-
oriented.