MBA I SEM

Human Resource Management-MB0027

3 Credits
Set 1
Attempt all the questions. Each Question carries 10 marks.
1. Discuss the difference between personnel management and Human Resource
Management.
2 Explain the Human Resource Planning System.
3 Write a detailed note on training needs identification.
4 Explain different types of appraisal methods.
5 Write a note on Motivation Techniques.
6 Elaborate the importance of grievance handling.

















MBA I SEM
Human Resource Management-MB0027
3 Credits
Set 2
Attempt all the questions. Each Question carries 10 marks.

1 Write a detailed note on charismatic leadership.
2 Discuss four types of interviews used for selection.
3 Write a short note on career planning and succession planning.
4 Elaborate different theories related to managing compensation.
5 How employee morale is measured? Briefly explain different methods used to measure
employee morale.
6 Explain the guidelines of a disciplinary action.












Case Study- MB0027
Quick post is a courier Services Company established for around 10 years. Its head quarters
are at New Delhi and are having around 200 employees. Since past two years the business of
the company in flourishing.
They introduce special schemes for students during the month of May, J une and J uly offering
discounts to courier admission forms. At that time the work load increases by about 20%
The North Zone is headed by Shiv Kapur for last 3 years. He is a friendly leader, sometimes
when the team members leave to stay back he may make special arrangement, for snacks and
tea. He also tries to give them compensatory off or related work day when the work load is less.
He may also forward them some motivational or humorous mails during a hectic day , and after
he may play some instrumental music records.
Employees have great respect for him and they gladly accept the extra piece of work assigned
to them. They enjoy their work and the level of commitment is a high.
In the beginning of year 2000 Shiv Kapur has gone for a two years study leave. Mr. Indroneil De
has joined in his place.
Indroneil is a nice person, but is a bit short tempered. Once some customer called him
regarding the consignment which has not been delivered on time. Indroneil called a meeting and
uses very tough remarks for the team. He strictly sticks to the timings and no flexibility is
allowed to employees regarding the timings. Things are going well through there is a bit of
unrest amongst the employees and they feel the work atmosphere has become too mechanical.
Problems started in late may when the work pressure started increasing. No one was ready to
stay back even 2 minutes They were not ready to postpone their leave plans and the
productivity and work place was quite low.Indroneil requested for the extra manpower, but it was
not possible so soon.
Indroneil is tense and sitting in his office he is wondering now, he shall deal with the crisis. He
calls Mr. Ghosh, one of the old employee, and discuss the problem with him. Mr. Ghosh
suggests that he shall discuss things with Mr. Kapur.

1 Comment on Mr. Kapurs style of leadership
2 What difference do you find in the behavior of employees during the leadership a Mr. Kapur
and Mr. Indroneil?
3 What suggestions you may give to Mr. Indroneil to improve the situation and wish employee
cooperation?
4 How will you try to measure the employee morale at quick post?