By Ravinder Voomidisingh

Roll No : BACS 326

Competency Mapping
Competency
A Competency is an
underlying characteristic of
a person which enables him
/her to deliver superior
performance in a given job,
role or a situation.

Uses of competency mapping
Candidate appraisal for recruitment
Employee potential appraisal for promotion
or functional shift
Employee training need identification
Employee performance diagnostics
Employee self development initiatives.

Expected outcomes
Uncover the gap of required
and actual competency
needed for strategic goals.
Right match of job and
people.
Improved Customer
experience.
Succession planning.
Optimum utilization of
training programs.


Competency mapping : Team
Approach Model
we have created this model to specify the employee behaviors,
knowledge and motivations that we believe are necessary to
produce critical results in official items Reconciliation team.
The steps involved in competency
mapping
Step 1
Job Analysis
Step 2
Competency based job description
Step 3
Identifying min required level of competencies
Step 4
Assessment
Step 5
Development Plan
Step 1 : Job Analysis
List down all the activities/tasks
Categorize activities under major
functions.
1
Reconciling
2
Processing
3
Research & resolution
4
Customer Support
5
Escheatment updation
Step 2 : Competency based job
description
In depth interview is conducted to identified competencies required for
performing job in reconciliation department.
Internal/External customer interview and listing


Reconciling
Technical skills
Eye for detail
Qualification
policy knowledge
Processing
Technical skills
Research &
resolution
Networking ability
Stress tolerance
Analytical and
problem solving
skills
Customer
Support
Communication
Customer orientation
Knowledge of
process
Escheatment
- updation
Eye for detail
familiarity of
American Names
Step 3 : Identifying minimum
acceptable level of Competency
Competencies identified Min acceptable levels
Technical skills 4
professional qualification 3
Eye for detail 4
Reconciliation Policy knowledge 4
Analytical and problem solving 4
Networking ability 3
Stress tolerance 3
Tolerance to Nonconformities 3
Communication skills 3
Customer orientation 3
Familiarity of American names 4
Step 4 : Assessment
18
20
15
20
16
10
15
11
14
13
17
0 5 10 15 20
Technical skills
professional qualification
Eye for detail
Reconciliation Policy knowledge
Analytical and problem solving
Networking ability
Stress tolerance
Tolorence to Nonconformities
Communication skills
Customer orientation
Familiarity of American names
Step 5 : Development plan
Competencies identified Action plan
Technical skills Refresher process training
professional qualification
Control plan - To recruit only graduates with commerce
background
Eye for detail
Control PlanTo have a check list in place for all the major
reconciliation fields
Reconciliation Policy knowledge Refresher process training
Analytical and problem solving Analytical and problem solving skills
Networking ability Performing Higher Standard 1 & 2
Stress tolerance Planning and prioritizing
Tolerance to Nonconformities Even eagles need a push
Communication skills CUSTOMER SERVICE & CLIENT ORIENTATION
Customer orientation Domain training
Familiarity of American names
Control Plan To check the unfamiliar names from the Global
customer database
Conclusion
As a conclusion we can say that ,it is
through the competencies of its employees
executives, managers, and individual
contributors -- that an organization
executes its strategy and achieves results
that are crucial to its success.
Sample Research Instrument

1 2 3 4 5
1
2
3
4
5
6
7
8
9
10
11
Customer orientation
Familiarity of american names
Proficiency Requirement
Reconciliation - Official items
Competencies identified
Technical skills
Eye for detail
Department
Department role
Associate Name
Reconciliation Policy knowledge
Analytical and problem solving
Networking ability
Stress tolerance
Sl. NO
Tolorence to Nonconformities
Communication skills
Remarks :
Appriasal date
Appriasal objective new appointment Promotion Development Diagnostic
Reports to :
Designation
Appriaser
professional qualification
Thank you