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    Milton Johnson
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    Mrs. Barbara Davies is a British citizen living in Cardiff, Wales. She has over 20 years of experience in customer service roles, most recently as a customer service representative for Conduit UK, handling inquiries from new and existing Vodafone customers. Her previous roles include providing administrative support and customer service for a company pension department at Legal & General Assurance Society. She has qualifications in business administration and customer service.

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    Mrs. Barbara Davies is a British citizen living in Cardiff, Wales. She has over 20 years of experience in customer service roles, most recently as a customer service representative for Conduit UK, handling inquiries from new and existing Vodafone customers. Her previous roles include providing administrative support and customer service for a company pension department at Legal & General Assurance Society. She has qualifications in business administration and customer service.

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    18 views2 pages

    Curriculum Vitae

    Uploaded by

    Milton Johnson
    Mrs. Barbara Davies is a British citizen living in Cardiff, Wales. She has over 20 years of experience in customer service roles, most recently as a customer service representative for Conduit UK, handling inquiries from new and existing Vodafone customers. Her previous roles include providing administrative support and customer service for a company pension department at Legal & General Assurance Society. She has qualifications in business administration and customer service.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 2

    Mrs Barbara Davies

    64, Aldsworth Road Cardiff, Aldsworth Road, Canton, Cardiff, South Glamorgan, CF5 1AB, United Kingdom
    babsdavies14@googlemail.com  Tel: 02920214219  Mobile: 07817201562
    Britsh

    Personal Statement
    Honest, trustworthy and hard working. Team player and can work on own initiative. Adaptable.
    Mature outlook. Key Skills Touch typist.

    Key Skills
    Touch Typist.
    Corporate Pension experience.
    Customer Service experience.

    Basic in Welsh

    Work Experience
    Grocery Assistant - Tesco, Cardiff
    (Sept 1998 - Feb 2001)

    • Re-stocked the shelves.


    • Assisted customer with any product requests.

    Reason for leaving: Left to go in a new career direction.

    Customer Service Representative - Conduit UK, Cardiff


    (Feb 2001 - April 2001)

    Directory Enquiries part time role.


    Providing telephone numbers to customers request

    Reason for leaving: Found a full time job

    Group Service Specialist - Legal & General Assurance Society Ltd, Cardiff
    (April 2001 - Sept 2009)

    Worked as part of team in the Workplace Savings Department.


    Provided adminstration support to Company pension schemes for businessess, managing a
    portfolio of schemes.

    Providing customer service via email;telephone and written communication.

    Reason for leaving: Made redundant.

    Customer Service Representative - Conduit UK, Cardiff


    (Oct 2009 - )

    • Taking inbound calls from new and existing Vodafone customers.


    •
    • Handling queries from customers, updating details, resolving issues.
    •
    • Working flexible shifts, including weekends.
    Reason for leaving: Still in employment.

    Professional Qualifications
    NVQ Business Administration, Level 2.
    FPC1
    FP3

    Training

    1981 - 1981 - One year secretarial course at Ammanford Technical College.

    Education

    School:
    Okehampton Comp School, Okehampton, Devon (1974-1980)
    GCSE's above Grade C.

    Achievements
    PTA Treasurer.
    Charity shop volunteer
    Learnt Welsh.
    Studied City &Guilds Written Numeracy.
    Welsh speaking Play Leader Assistant.

    Hobbies & Interests


    Reading.
    Needlework.
    Pets.

    References
    Available on request

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