Candidate Name: Christopher Cameron

Candidate #:
Centre #:
School: Mona High School
Teacher: Ms Coke
Territory: Jamaica
Year: 20112012
Name/Title Page
Title o! "ro#ect $$$$$$$$$$$$$$$$$$$$$$$$1
%im o! this assessment$$$$$$$$$$$$$$$$$$$$$2
&'nctions o! the H'man (eso'rce o!!ice$$$$$$$$$$$$$$)
Correspondence$$$$$$$$$$$$$$$$$$$$$$$***+
Methodology$$$$$$$$$$$$$$$$$$$$$$$$***,
-'estionnaire$$$$$$$$$$$$$$$$$$$$$$$$**.
Sched'le o! %cti/ities$$$$$$$$$$$$$$$$$$$$$*0
(eg'lations and "olicies$$$$$$$$$$$$$$$$$$$$*1
(eport$$$$$$$$$$$$$$$$$$$$$$$$$$$*2
3'siness &orm$$$$$$$$$$$$$$$$$$$$$$$$10
4mpact o! 5!!ice 67'ipment$$$$$$$$$$$$$$$$$*$*11
3i8liography$$$$$$$$$$$$$$$$$$$$$$$$**12
Title of Project
What are the functions and responsibilities of the Human
Resource Office (HRO) in an organization and its impact on
other department
The Aims of this Assessment
1* To !ind o't the !'nctions o! the H'man (eso'rce 5!!ice at National
Commercial 3ank*
2* To !ind o't the impact o! the H'man (eso'rce 5!!ice at National
Commercial 3ank on other departments o! the organi9ation*
Functions of the Human Resource Office at National
Commercial Bank
T:o ;2< !'nctions o! the H'man (eso'rce 5!!ice are to:
1* (ecr'it ne: person !or an a/aila8le /acancy in a 8'siness
2* 6ns're that the :el!are o! employees :orking condition not only
meets legal re7'irements 8't are cond'cti/e to enco'raging
employees to :ork at 8est standard*
Correspondence
3'rnside Hill
(ed Hills "*5
St* %ndre:
&e8r'ary 1.= 2011
The Manager
The H'man (eso'rce >epartment
National Commercial 3ank
?ingston ,
>ear sir@madam:
4 am :riting this letter re7'esting permission to cond'ct a research on yo'r
!irm= in order to complete my school 8ase assessment ;S*3*%<= so that 4 can
recei/e a satis!actory grade in the Cari88ean Secondary 6d'cation
Certi!icate ;CS6C< eAaminations*
4 :ill 8e sitting the o!!ice administration eAam in J'ne= 2012= :hich re7'ires
me to complete a school 8ased assessment on a topic o! my choice* The
topic o! my research is BThe importance o! the in H'man (eso'rce
>epartment in a 8'siness*
My :ish is to iss'e 7'estionnaires= inter/ie: employees and o8ser/e them at
:ork in the 8ank* %ll in!ormation that is recei/ed at National Commercial
3ank :ill 8e kept con!idential* Yo' may contact me at 110.+112+10*
Thank yo' !or yo'r consideration*
Yo'rs sincerely=
CCCCCCCCCCCCCCC
Christopher Cameron
&i!th !orm st'dent
Methodology
4n order !or this pro#ect to 8e completed the 7'estionnaire= inter/ie: and
o8ser/ation methods :ere 'sed to collect data*
!uestionnaire
Thirty 7'estionnaires :ere handed o't= and ten ;10< days :as gi/en to each
person to complete the 7'estionnaire= ens'ring that each person recei/ed
s'!!icient time to complete it* This method :as 'sed 8eca'se the
7'estionnaire is more time e!!icient 8eca'se respondents can complete the
7'estions in their o:n time* %lso more in!ormation :ill 8e o8tained !rom
the 7'estionnaires 8eca'se respondents tend to 8e ner/o's in inter/ie:s*
"nter#ie$
The inter/ie: :ill take 101, min'tes and the total amo'nt o! 7'estions
that :ill is !i/e ;,<* This method :as 'sed 8eca'se it gi/es immediate
!eed8ack and more indepth in!ormation :ill 8e collected*
Obser#ation
58ser/ation helps to /alidate in!ormation collected 8y means o! the
7'estionnaires or inter/ie:* 4n order to pro/ide a'thentic in!ormation on the
'se o! e7'ipments= the other means o! data collection :ill :o'ld not 8e
appropriate*
N% The researcher 8egan to collect data !or this pro#ect on &e8r'ary 11=
2011 and contin'ed !or !o'r :eeks* The method o! collecting data :as
random= :hich means that the persons :ere not chosen speci!ically !or the
7'estionnaires*
The five !" #uestions that are in the #uestionnaire
asked of the personnel of the firm selected for the
pro$ect
1* %re employeeDs 8ene!its a:ardedE
2* Ho: do yo' decide i! an applicant is :orthy o! getting an a/aila8le
/acancy in the 8'sinessE
)* &or :hat reasons do yo' interact :ith other departmentsE
+* Fhich departments are yo' constantly liaising :ithE
,* Fhat are the necessary preca'tions 'sed in relation to sta!! :el!areE
&chedule of 'cti#ities
>ates %cti/ities Comments
March 1,=2011 Frote letter to the head o!
department o! the H'man
(eso'rce o!!ice*
Fent smoothly
March 21=2011 Made a date !or a meeting
:ith the head o! department
o! the h'man reso'rce
o!!ice*
4t :ent :ell 8't the
researcher had to :ait !or a
long time*
March 2,= 2011 Fent to National
Commercial 3ank to ha/e a
meeting :ith the head o!
department= hand o't
7'estionnaires;they :ere
gi/en 10 days to complete
the 7'estionnaires< and also
inter/ie: some o! the
employees :orking in the
h'man reso'rce o!!ice*
4t :ent smoothly*
The researcher only got to
inter/ie: ) employees o!
the h'man reso'rce o!!ice*
%pril .= 2011
(et'rned to National
Commercial 3ank to collect
the 7'estionnaires*
4t :ent :ell= there :ere no
delays*
Regulations and Policies go#erning National (ommercial %an)
*egislation
No eating or drinking is allo:ed inside the o!!ice*
&taff rules
The o!!ice sho'ld 8e kept clean and organi9ed= sho:ing pro!essionalism*
&afet+ and health
There sho'ld 8e no smoking inside the o!!ice*
Ho$ $ere +ou a$are
% list o! r'les :as placed on the :all a8o/e the receptionist*
Report
' business form used at National (ommercial %an)
The "mpact of Office ,-uipments used at National
(ommercial %an)
>ate 67'ipment 'sed "'rpose o!
67'ipment
S'ita8ility !or Tasks
March 1+= 2011 Comp'ter Gsed to store= edit
or send doc'ment
in!ormation*
4t is /ery appropriate
!or the task
March 2+= 2011 "rinter@scanner Gsed to print
doc'ments !rom the
comp'ter or scan
doc'ments 'nto the
comp'ter*
This is appropriate
!or the task it is 'sed
!or*
March 21= 2011 Telephone Gsed to keep in
contact :ith clients
or other 8ranches*
4t is correct !or the
task it is 'sed !or*
%pril )0= 2011 &aA Machine Gsed to send
doc'ments to other
departments or
8ranches*
4t is appropriate !or
the task*
Name >ate "lace Jo8 Title
%* Smith 11@02@11 NC3 Teller
3* %llen 11@02@11 NC3 Sec'rity
>* Charles 21@02@11 NC3 Teller
6* 3lack 21@02@11 NC3 Teller
M* Jackson 22@02@11 NC3 C'stomer Ser/ice (epresentati/e
Fhitcom8= %lan* 5!!ice Administration for Csec, 2000= Heinemann= 1
st
edition= pg 1)