Vigil K V Kizhakaparambil H

Ezhumattoor PO
Thrivulla
Pathanamthitta -689586
Contact – 0091-9846788688
vvigil007@gmail.com

Objective

To be on the leading edge of creating opportunities, which will bring about business success and to
stabilize my self in the organization by providing the best customer experience and customer satisfaction

Education

2005 – 2009: Graduation (B.com)

2002 – 2005: + 2 CMS, Mallappally

2003 : ICSE, Good Shepherd, Thrivulla, Kerala

Professional experience

Tanishq (Diamond Jewel Concern of Tata) Cochin, Kerala

Sales Executive from Nov 2005 to Oct 2006

Vodafone Cochin, Kerala

Senior Customer Service Representative from Dec 2006 – Till Date

Handling Sales, Marketing, and Technical & Billing Calls Platinum & Gold customers for Vodafone
Kerala.

Mentoring new Agents.

Coaching new agents on product and sessions of mock calls

Drive customer satisfaction for the campaign

Manage workflow in case of Specific Requests. from the team leader

Drive average handling time for calls

Awards received

• Awarded for customer appreciations for numerous occasions and was given kudos certificates.

• Awarded as the best agent of the first quarter of 2008

• Awarded as the best performer for 3 consecutive months from April 2007 – June 2007

Languages

English, Hindi, Malayalam

Hobbies

Cooking, traveling, and listening to music.

Personal Details

Full Name : Vigil KV

Age : 22

Sex : Male

Height/Weight : 5’7 / 66

Vision : Normal

Nationality : Indian

Date of Birth : 07-03-1987

Passport No : F 7020201

Date of Issue : 08/05/2006

Date of Expiry : 07/05/2016

References
Team Leader

Vinod Chandran - 9846718719